Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to use tools that make finding ancestral matches much more enjoyable and faster.
It is the best genealogy application, very complete. I love it
MYHeritage has enabled me to trace my ancestors back to 29 generations to the possible date of 1141.
This exerecise has been far better tham trying to obtain ancestors information from Ancestry.
Keep up the good work.
J ai pu connaître quelques personnes de ma famille sans avoir communiqué sur myheritage donc c est une vrai application serieuse faite lui confiance
The system often thinks I'm a robot and I frequently must click on images representing cars, stairs and fire hydrants, to prove I'm human. Also, when work in progress I need to close page after page and be careful not to close the page I need to save. It's rather annoying.
I also would like to open my app on the phone without using a new password every time.
Prima ervaring met de begeleiding, duidelijke uitleg en eenvoudig om mee te werken.
Very good I discovered that on my maternal grandmothers family there were titled people
E' veramente molto intrigante poter trovare i propri parenti e scoprire nuove notizie sulla propria famiglia.
While a lot of information may not be relevant to me, it does give me the opportunity to increase the research criteria and obtain the best relevant outcome. As with all research, it has to be sorted to get the most accurate outcome.
First a few hiccups but we straightened it out. I found my grandfathers information on my fathers side and no one else could find it! To me that was excellent and outstanding work
My experience was excellent. It was very helpful and caring. It was very considerate of my time and it was not rushed. It did not end until I was satisfied with the results and had a clear and full ending as to what information I needed.
אומרים לי שכדאי לרכוש מנוי שכולל הכל, ואני חושב שאמנם אקבל את הכל, וכאשר עשיתי 3 סרטונים ורציתי לעשות סרטון נוסף קבלתי הודעה שנגמר, ואם אתה רוצה עוד צריך לשלם עוד כסף. למה לא אומרים מפורש בהתחלה מה במנוי כולל ומה אינו כולל. אני מרגיש קצת מרומה, ומרגיש שרימו אותי.
En líneas generales es buena pero, le falta capacidad de espacio para introducir personas.
MyHeritage is a very helpfull and easy way finding your ancestors.
I been using it for many years now and will continue to do so for years to come.
Brilliant, especially when I can access lots of avenues for my search's.
I Like the graphic Display of the familytree and on top appreciate the data which come from a lot of interesting and helpful sources, thus, i was able to add more and even detailed Info to my familytree.
The way that the system permits to register the information and the variety of options to be shown is amazing and very illustrative.
MyHeritage ger mycket bra hjälp om man behöver och har många roliga och bra tilläg i programmet
There is masses of information available.
The DNA contacts help to confirm that one has an accurate tree.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team ([email protected]).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to [email protected] and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.

