Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MyHeritage

MyHeritage

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
How would you rate MyHeritage?
grey stargrey stargrey stargrey stargrey star

MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Ron B.
Unfollow Ron B.
Share Review
Report Review

Enjoyable Experience
August 20, 2025

Easy to use tools that make finding ancestral matches much more enjoyable and faster.

Date of experience: August 20, 2025
Spain
1 review
0 helpful votes
Follow Yolanda V.
Unfollow Yolanda V.
Share Review
Report Review

Best genealogy app
August 20, 2025

It is the best genealogy application, very complete. I love it

Date of experience: August 20, 2025
GB
1 review
0 helpful votes
Follow Keith W.
Unfollow Keith W.
Share Review
Report Review

Mr Woodcock. 29 Generations
August 20, 2025

MYHeritage has enabled me to trace my ancestors back to 29 generations to the possible date of 1141.
This exerecise has been far better tham trying to obtain ancestors information from Ancestry.
Keep up the good work.

Date of experience: August 20, 2025
France
1 review
0 helpful votes
Follow Marie-odile G.
Unfollow Marie-odile G.
Share Review
Report Review

Super
August 20, 2025

J ai pu connaître quelques personnes de ma famille sans avoir communiqué sur myheritage donc c est une vrai application serieuse faite lui confiance

Date of experience: December 26, 2020
France
1 review
0 helpful votes
Follow Anna S.
Unfollow Anna S.
Share Review
Report Review

Minor bugs
August 20, 2025

The system often thinks I'm a robot and I frequently must click on images representing cars, stairs and fire hydrants, to prove I'm human. Also, when work in progress I need to close page after page and be careful not to close the page I need to save. It's rather annoying.
I also would like to open my app on the phone without using a new password every time.

Date of experience: August 20, 2025
NL
1 review
0 helpful votes
Follow dick S.
Unfollow dick S.
Share Review
Report Review

Doet wat er verwacht wordt.
August 20, 2025

Prima ervaring met de begeleiding, duidelijke uitleg en eenvoudig om mee te werken.

Date of experience: August 20, 2025
GB
1 review
0 helpful votes
Follow Les M.
Unfollow Les M.
Share Review
Report Review

Scottish/Irish ancestors
August 20, 2025

Very good I discovered that on my maternal grandmothers family there were titled people

Date of experience: August 20, 2025
Italy
1 review
0 helpful votes
Follow Gudo V.
Unfollow Gudo V.
Share Review
Report Review

Coivolgente
August 20, 2025

E' veramente molto intrigante poter trovare i propri parenti e scoprire nuove notizie sulla propria famiglia.

Date of experience: August 20, 2025
Australia
1 review
0 helpful votes
Follow Joachim B.
Unfollow Joachim B.
Share Review
Report Review

Easy to use
August 20, 2025

While a lot of information may not be relevant to me, it does give me the opportunity to increase the research criteria and obtain the best relevant outcome. As with all research, it has to be sorted to get the most accurate outcome.

Date of experience: August 20, 2025
North Carolina
1 review
0 helpful votes
Follow Reba O.
Unfollow Reba O.
Share Review
Report Review

Excellent
August 20, 2025
Updated review

First a few hiccups but we straightened it out. I found my grandfathers information on my fathers side and no one else could find it! To me that was excellent and outstanding work

Date of experience: August 20, 2025

Excellent Service!
September 20, 2024
Previous review

My experience was excellent. It was very helpful and caring. It was very considerate of my time and it was not rushed. It did not end until I was satisfied with the results and had a clear and full ending as to what information I needed.

Date of experience: September 10, 2024
Israel
1 review
0 helpful votes
Follow YOSEF M.
Unfollow YOSEF M.
Share Review
Report Review

אומרים לי שכדאי לרכוש מנוי שכולל הכל, ואני חושב שאמנם אקבל את הכל, וכאשר עשיתי 3 סרטונים ורציתי לעשות סרטון נוסף קבלתי הודעה שנגמר, ואם אתה רוצה עוד צריך לשלם עוד כסף. למה לא אומרים מפורש בהתחלה מה במנוי כולל ומה אינו כולל. אני מרגיש קצת מרומה, ומרגיש שרימו אותי.

Date of experience: August 20, 2025
Spain
1 review
0 helpful votes
Follow Antonio D.
Unfollow Antonio D.
Share Review
Report Review

Falta de espacio
August 20, 2025

En líneas generales es buena pero, le falta capacidad de espacio para introducir personas.

Date of experience: August 20, 2025
NL
1 review
0 helpful votes
Follow Ben M.
Unfollow Ben M.
Share Review
Report Review

Very helpfull finding ancestors
August 20, 2025

MyHeritage is a very helpfull and easy way finding your ancestors.
I been using it for many years now and will continue to do so for years to come.

Date of experience: August 20, 2025
New Zealand
1 review
0 helpful votes
Follow Cornelia J.
Unfollow Cornelia J.
Share Review
Report Review

My Family Trees
August 20, 2025

Brilliant, especially when I can access lots of avenues for my search's.

Date of experience: August 20, 2025
Austria
1 review
0 helpful votes
Follow Johann P.
Unfollow Johann P.
Share Review
Report Review

I Like the graphic Display of the familytree and on top appreciate the data which come from a lot of interesting and helpful sources, thus, i was able to add more and even detailed Info to my familytree.

Date of experience: August 20, 2025
France
1 review
0 helpful votes
Follow Jean C.
Unfollow Jean C.
Share Review
Report Review

Satisfaction
August 20, 2025

Très bonne espérance pour retrouver ses ancêtres. Merci à MyHeritage.

Date of experience: August 20, 2025
Mexico
1 review
0 helpful votes
Follow Dante G.
Unfollow Dante G.
Share Review
Report Review

Awesome experience
August 20, 2025

The way that the system permits to register the information and the variety of options to be shown is amazing and very illustrative.

Date of experience: August 20, 2025
Sweden
1 review
0 helpful votes
Follow Stefan H.
Unfollow Stefan H.
Share Review
Report Review

Stefan ganska nöjd
August 20, 2025

MyHeritage ger mycket bra hjälp om man behöver och har många roliga och bra tilläg i programmet

Date of experience: August 20, 2025
Czechia
1 review
0 helpful votes
Follow Lenka B.
Unfollow Lenka B.
Share Review
Report Review

Great
August 20, 2025

Experience was great to me. Everybody helped me promptly. Thanks.

Date of experience: August 20, 2025
GB
1 review
0 helpful votes
Follow Christo M.
Unfollow Christo M.
Share Review
Report Review

There is masses of information available.
The DNA contacts help to confirm that one has an accurate tree.

Date of experience: August 20, 2025