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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Briefly, an excellent genealogy program with a well designed, intuitive user interface and platform for building, sharing and maintaining family trees.
The web and smartphone platform perform well and very fast (uploading and refreshing is done in real-time) in many languages, with messages, reminders, printing trees and exporting data, and a host of other features, such as adding pictures and documents, etc. so you can get up and running in minutes, and keep updating and enriching as you go along.
One thing still lacking is the fact you cannot view the entire tree, only up to five generations at a time, so if you have a 14-generation tree, you still have to see it in parts, which is very inconvenient.
I use the monthly Premium package to administrate two separate family trees, and separately as a member of 2-3 other trees.
The cross references with other trees work quite well, but beware of approving smart matches blindly, or sometimes you may inadvertly introduce other trees' mistakes.
I cannot say about the DNA program, because unfortunately the company decided to remove this offering from certain countries and it is quite frustrating to me- it could be great to merge the textual and genetic data.
Customer service is very helpful, especially when they answer the phone and aren't out for breakfast, lunch or dinner - which happens a lot of times...
Fun, entertaining and informative- I highly recommend it.
Excellent service! Agent very knowledgeable and made suggestions. Answered questions. Great job! Listened to concerns and questions.
Bought 2 kits on 11/23/17, did not get them till 12/6. Then i put on 2 stamps on each one just to be on the safe side. My wife said its cold out today lets take them to the post office so the samples dont freeze. Turns out You have to mail these as "parcels" costs 3 bucks each, and it requires you to go to the post office. It never said that in the instructions about going to the post office to return it. It shows in the instruction a hand placing it in the mail box.
So trying to call is an experience in itself, Maja was nice yet no help at all. Just kept repeating that it will get there, even though I purchased one for my mom and she got hers a week ago. Call the post office and they stated that only a label was created and the package never made it there according to the records. So got no where and with most of the morning wasted on hold. This is not encouraging, if they can't ship it how can they make sure your DNA test is accurate? I'm very disappointed in this, not a great Christmas gift after all!
Dear Mary,
I'm sorry to find you have not received your kit yet and I will do all I can to help and ensure you get it before the holidays.
We do offer a method to track your package online. For more information on this, please visit this URL:
https://www.myheritage.com/help-center#/path/951697481
That being said, I'd like to personally assist you with this but In order to help, I need to first locate your account, please send me an e-mail at [email protected] from your registered e-mail address so I may assist you with this as soon as possible.
Kind Regards
Rafael
MyHeritage
Auto subscription renewal was active and payment made without prior warning wasn't happy, but the great customer service and refund wasn't an issue. Thx
The lady that looked after me tried her best to resolve my problem. After nstalling Google Chrome I got to the same place as I did on my own. When I went to touch submit. There was a circle that kept going around but nothing else happened. She did what she had to do she referredthis problem to her superiors. They will get back to me with an answer within three working days. I will let you know how this works out.
I bought 2 kits for a wonderful price because of Black Friday... I bought them last week, on Sunday 11/26. On Monday 11/04 I received an email saying that it was shipped.! I shouldve almost received it in the mail by then. In the email it then says that within 24/48 hrs I should be able to check back and see progress of my shipment. Well guess what, no progress yet I cant even click to see where my package is! I am already starting to regret choosing this site. I still have to wait for it to come and then send it out and wait for that to get there and then WAIT to receive my diagnosis.
Dear Ashley,
I'm sorry to find you are having trouble tracking your kits.
Issues such as these are very important to us and I will do all I can to help.
The 26th was the last Sunday of November and approximately 9 Business days has passed in standard mail delivery terms, so I'd say it should arrive very shortly.
If not, we have no problem with sending you a new one. I'd like to look into this for you personally but, In order to do so, I must first locate your account.
Please send an e-mail to my own personal inbox at [email protected] so I may verify your account and assist you with this as soon as possible.
I'll be looking for your e-mail.
Rafael
MyHeritage
Today I had a lot of questions for different areas, and met Talia Sofie who spoke my own language. She was listening patiently, and gave me a lot of good information included experience from her own family tree building. The questions she qould not answer will be investigated and answered in a few days. She was very polite, and helpfull even if most questions were not "her department". Very good+++! :o)
Don't expect saved research data to always be there, they don't guarantee it. So when you find something it will be gone with dead links.
Dear Rhonda,
I regret to find that you are unable to find specific data that once appeared to you and I will do all I can to help you retrieve it.
Feedback such as this is extremely paramount to our overall user experience and we do have a large technical team that fixes errors such as this.
I'd like to learn more about these dead links so it can be forwarded to be fixed immediately.
In order to do so, I need a little more information.
Please e-mail my inbox from your registered e-mail address at [email protected]
I'm looking forward to fixing this as soon as possible.
Kind Regards
Rafael
MyHeritage
I had to wait quite a long time on the phone for a customer service to pick up the phone I was number 9 in the phone queue and was getting frustrated. However when my turn came the lady on the phone was extremely polite, patient and helpful while taking care of my no doubt often inane sounding questions about DNA and site navigation. MyheritageDNA could definitely improve their dispatch time of DNA kits to the UK but as long as their customer services is as attentive and efficient as the lady I have just had on the phone they can rely on my custom.
Their service was like breathing in fresh air. It was fast, assuring, and helpful. I was worried and needed help with my kit so I called and got the problem resolved in a matter of minutes.
I really don't know why these people have such negative reports, my operator Lisa, was just "the best ever". If I was not sure of anything she repeated very clearly and distinctly until I understood. Well done MyHeritage. And a big thank you.
I find the MyHeritage site very easy to use. The tree grows faster that I had expected. Lineages are very fast and accsurate.
I spoke with a representative earlier today named Lydia. She was so helpful on the phone. I had a tech issue that was a bit complex. She walked me through every step, while we were on the telephone. I could never had done it without her. Her patience went above and beyond!
Thank you Lydia!
Customer services is crap have left three emails and have asked for phone assistance its been three weeks and I have received no call back or email.
Paid for a data subscription and I cant even use it. Every time I try to add a discovered relative I get the pay for a data subscription screen same when I do some research. Absolute joke!
I want a refund
Dear D. S.
I'm sorry to read your low star review and I regret to find you feel this way. Your overall satisfaction is very important to me and all of us here at MyHeritage and it is a refund you are interested in, I have no problem in assisting you with that.
MyHeritage offers an assembly of free and paid subscriptions that will fit your research and budget. This includes a free basic membership and a free downloadable Family Tree Builder program.
That being said, some features require a paid membership to ensure the development and upkeep of our research tools. We have several additional memberships that vary in price to accommodate one's research needs and budget. Some of our members prefer to only pay for some features as they don't really use the entire array of tools we offer. This is why we offer separate subscriptions along with a full complete one and a free trial for our data subscription.
I'd like to assist you with finding the best membership to fit your research needs whether it be a free or a paid membership. Please e-mail me at [email protected] at your nearest convenience.
Kind Regards
Rafael
MyHeritage
Very questionable results, inconsistent and a racist company. You are best to opt for another more reputable source
Hi Stan,
I see you have written the same on another review site and I would like to learn more about how you have experienced racism with researching your family.
This is most important for me and I will do all I can to help.
In order to help, I'd like to better understand what caused this to ultimately forward it up the chain of command here for swift action to better the genealogy experience for the millions of our members.
Please e-mail me at [email protected] from your registered e-mail address so I may locate your account and assist with this as soon as possible.
Looking forward to helping and understanding what happened.
Rafael
Myheritage
I had a problem with subscription payments, I paid doubled. I asked for a check and a possible overpayment. There was an exhaustive answer (mail) to me that everything would be done to my satisfaction.
The operator was clear, understanding and efficient. Grasped the situation straight away and was able to let me know what to do. Thanks.
I received excellent support from Tessa. She detected my problem very quickly and resolved it right away.
Very friendly. Very helpful. I'm very satisfied with the telephone service.
I haven't been getting replies from email support on 3 occasions. So, my advice is to call them. Free phone number.
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Dear IG,
I regret to find you were unaware of the delivery charge to send your vials.
Indeed we currently do not provide you with a postage stamp for your kit's return shipping to our lab. In doing you do have the option to choose which parcel service and method to return your vials depending on your location and budget.
Your feedback in regards to this issue is important and I have forwarded it to the appropriate department for consideration.
In the meantime, if you are in need of any assistance or if you have any questions, please contact me personally at [email protected]
I'd be happy to help.
Sincerely
Rafael
MyHeritage