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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I am a new recruit to My Heritage so was very appreciative of the help and encouragement Melissa offered me when I called with my problems. I will have no hesitation in calling again as I find my way around the program.
I got great service from Maya. Waited 1 minute on the phone. She fixed the problem on the spot. She was very kind. Way to go!
They are good and very helpful. I to ask about how to download my dna to my grandson site on MyHergetage.
Ich bin schon viele Jahre zufriedener MyHeritage Kunde, bzw. Ahnenforschung mit MyHeritage. Nunmehr habe ich auch das neue DNA Programm gekauft und musste die Hilfe des Support-Teams in Anspruch nehmen - Mein Gesprächspartner Daniel hat mir alles super gut erklärt und geholfen. Es war nicht nur die Hilfe, es war auch die sehr persönliche Art und Weise der Beratung, die mir gefallen hat. Herzlichen Dank Daniel. Liebe Grüße Peter
The Support Technician is thorough; professional; polite; well informed; precise; expedient; thoughtful, and does a great job! She answered all my questions in a timely manner, with easy to follow directions. Give this Support Technician a Raise! Many Thanks! David Anthony Wellman. Have a wonderful Day!
During years I work on my family tree (NAMENW2) and often I need assistance.
I always get assistance and explanations to help me continue building the tree.
Many thanks to My Heritage team
Dr. Jacob Baal-Schem (Namenwirth)
My Dna test were lost in the mail and they replaced them and send another one in less than 2 days. Their service is very good and people are very nice. I can't wait to know the results! So far its a 5/5
I had a basic subscription, and suddenly got an email saying I'd be automatically renewed at annual rate of $159.20! I searched all over their web site - and there was no link to cancel a subscription. I called their support number - and was told they were out for lunch! I called back an hour later and finally reached someone who said they'd cancel my account.
Dear Wendy,
I regret to read that you found it difficult to cancel your annual membership plan.
Your feedback regarding your MyHeritage experience and membership purchase is extremely important to us and I will do all I can to help you receive a full refund.
Please note that any MyHeritage member can view the status and/or unsubscribe from any membership's annual fee by logging in, clicking on the site manager's name in the right upper corner of the family site page, and selecting ‘My Purchases’.
More importantly, our terms and conditions clearly read that "If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription".
In order to do help you, I'm going to need to find your account and I have yet to verify your specific account under the name you provide here on SiteJabber. Please e-mail me from your registered e-mail address at [email protected] so I may help you with this as soon as possible.
You are already my first priority and I will be looking for your e-mail.
Sincerely
Rafael
MyHeritage
Buenas tardes.¿ Cómo hago para borrar algunos integrantes de ni árbol que no son relevantes y me ocupan espacio? Gracias.
No reviews match "My advice, do not give this company you DNA. I was born in Iceland and I sent this company my DNA and it came back that I was 62% British. According to this company I'm 0% Icelandic, even though I was born there and so were both of my parents. I told them this was impossible which is supported by the fact that I have no British relatives. I have nothing against the Brits, but the fact that for centuries people in Iceland could not even leave their county without permission. Let alone could hardly anyone leave Iceland itself. I sent Heritage.com the fiber of my existence and got nothing in return. I also wanted to find out who my great grandfather's father was through DNA, since that has never been relieved and no one knows. Instead I get sent info of the same known records of the same relatives over and over again. This company is a total fraud. They only want you DNA. What I should really do is sue them. I wish I could give them zero star, so take my one star here as a no star.".
Dear Ella,
I'm sorry to read your low star review and to find you were disappointed with your ethnicity estimate.
If I understand you correctly, you were discouraged with a large amount of British DNA in your estimate while you Indeed know that you were born in Iceland.
It is true to consider that people in the British Isles have been in contact with Iceland for centuries. Indeed there is some archaeological evidence of a monastic settlement from the British Isles at Kverkarhellir cave, on the Seljaland farm in southern Iceland.
Another important factor to consider is how DNA is found to be very similar between people in neighboring regions. Where there isn't sufficient statistical difference, we keep the Ethnicity Estimate on a higher regional level. Even when there is a statistical difference between ethnicities, it is true for the population's average. Your DNA will always be slightly different than the average population and therefore may show a small or a significant part of neighboring ethnicities.
All in all, your feedback and overall satisfaction is always important to us as we are invariably looking to better our genealogy experience for the millions of members that use our research tools and purchase DNA kits.
I would be more than happy to assist you with researching your family roots in Iceland to find more about your common DNA percentage with British ethnicity and also give you more insight on how to research your great grandfather's father using the research tools included in your membership.
Please contact me from your registered MyHeritage e-mail address at [email protected] at your nearest convenience.
I will be looking for your e-mail.
Kind Regards
Rafael
MyHeritage
My experience with My Heritage was brought about by a school project for my daughter who is in the eleventh grade. We worked together and were able to find way more information than anyone else in her class. It was exciting to trace back through the records our ancestors. It's very simple to use and they offer search results that don't have to be exact matches which is important because some names are misspelled by the people doing the census. I would recommend this to anyone that is interested in tracing their roots.
I have requested several times that MyHeritage delete my account, but they won't do it. (They won't let you do it on their website, but make you email them instead.) I am seriously considering filing a consumer complaint with my state over this issue. The site did not produce useful connections for me, so I want to leave it forever, but they don't seem to allow that. Do not sign up for this service unless you want your information out there forever.
Dear Jerry,
I'm sorry to read about your difficulty in deleting your account. Your issue is important to us and I will do all I can to help.
Firstly I must clarify that one may delete an account online by logging in, clicking on your name in the upper-right corner of the screen and selecting ‘Account Settings’.
Once this is done, simply scroll down to the bottom of the page, and click ‘Delete my account’.
Please let me know if you need help with this by e-mailing me from your registered e-mail address at [email protected] so I may assist you as soon as possible.
Sincerely
Rafael
MyHeritage
I have just spent approx 20 minutes speaking to Aaron from the My Heritage Support Team and I am most impressed with the assistance I was provided by him. Aaron was patient, helpful and went into great detail to explain things clearly to me which I really appreciated. Aaron has also now emailed me detailed instructions to assist me with some family trees I wish to merge/delete. I am really grateful for the assistance I was provided by Aaron - thank you.
My Maternal Grandfather immigrated from Italy. My results say 0% Italian. I guess Blood is different than DNA.
The results were provided quickly.
Dear Jacquelyn,
I'm sorry to read your low star review and I understand that you are dissatisfied with your ethnicity estimate. I will do all I can to help as your feedback is extremely important to us.
I'd like to examine your estimate along with understanding more of the research you have done in Italy to give you more precise information on this issue. In my experience, what I have noticed is people within neighboring countries within Europe have common DNA. For instance, there is a noticeable genetic difference between Northern Italians and Southern Italians, with northerners being close to the French population, and southerners overlapping with both Balkan and other southern European populations.
Nevertheless, I would like to locate your account at MyHeritage and examine this further for you by all means.
In order to do so, I'm going to need to locate your account. Therefore, please send me an e-mail from your registered e-mail address at [email protected].
You are already my first priority here and I will be looking for your e-mail.
Kind Regards
Rafael
MyHeritage
I think MyHeritage is a complete and comprehensive tool for having good control of your data. I really like a lot of the excellent possibilities of matching persons from your own family tree. Also when I want to add photos, web pages and nice prints of people. The PedigreeMap is interesting and so are are many opportunities to check for duplicates, incorrect dates etc. MyHeritage is outstanding
I had deleted a bunch of pictures from my web site to create more space. For some reason when I deleted the pictures the system did not update space allocation. I submitted a help desk ticket. The technical staff reviewed my issue and upped my storage allocation where it should of been. Excellent Service!
Thank You!
2 kits ordered on 05 Sep; and still not delivered, I live only 4 hours from the shipping location. You call the 1-800 number; and they are at lunch. Not how you run a business
Dear Rocky,
Sorry to read your low star review and I understand how frustrating it may be to wait for your kit.
Your feedback is very important to us and I will do all I can to help.
In order to help you with this, I'm going to need you to please e-mail me from your registered e-mail address at [email protected] so I may locate your account and kit as soon as possible.
Looking forward to your reply
Rafael
MyHeritage
Da jeg endelig fandt ud af hvordan jeg kom frem til jer var servicen OK.
I starten synes jeg, at det var lidt svært at finde rundt i MyHeritage, men efterhånden som jeg har lært systemerne at kende og hvordan man kan løse problemerne ved forskellige indgange, er det rimelig let. Jeg mangler nok en eller anden form for oversigt, men det er måske bare mig der ikke har fundet den endnu. Med omkring 20.000 navne er der også meget at holde styr på.
Vi havde den bedste oplevelse med den danske supporter, vi talte med i dag.
Den 13. 9. 2017 bad vi om at få My heritage til at kontakte os med en dansk support og allerede dagen efter var der en yderst dygtig supporter i telefonen, som kunne svare på de spørgsmål vi havde til vores abonnement
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear C. M.
I'm sorry to read your low star review. Your overall satisfaction and feedback is very important to us as we constantly strive to better our genealogy member experience, research tools, and DNA estimates.
That being said, I would like to examine your raw DNA results and inquire more about what you have researched so far.
In order to do so, I'm going to need to locate your MyHeritage account. Please send me an e-mail from your registered e-mail address at [email protected] at your nearest convenience.
You already have got my first priority here.
Sincerely Yours
Rafael
MyHeritage