MyHeritageReviews 6,487

When I joined My Heritage I really wasn't expecting much. I knew absolutely nothing about my father's side of the family except for a few brothers and sisters who were much older than him and a couple of his nephews. I did not know the name of either of his parents as they had passed away in the late 1920's and my father never spoke about them, probably because I didn't have the sense to ask. I did know that they came here from Germany before my father was born. I utilized the sale they were having to have my DNA done, which was a learning experience in itself. So I learned I'm not German at all and a whole lot of things that I had no idea were in my bloodline, but most of all I actually found all sorts of things out about his mother, her mother and father and my grandmothers siblings and his father's name. How awesome is that! I also found I had kin still living that were doing research on my father's side of the family, which is how I found most of the information. I also found lots of information on my mother's side of the family that I did not know, including great grandparents, where they were born, when they died, etc, etc. So I really have to say this site has been great for me!
I found the site to be very easy to maneuver around in, lots of information you could look up and lots, and lots of matches you could look up and confirm or not.
The only problem I had was in trying to find information. You had to go through pages and pages to try to find what you were looking for which was very time consuming. It would have probably been easier if I had more information to put in the search engine, but of course I didn't.
I would definitely recommend this site based on the good experience I had with My Heritage.

I want to share my experience of working with MyHeritage.
I am a client of the company since 2010. Repeatedly appealed to the company's employees for help. Basically, these were requests related to the software product itself. There was no such thing that I was refused help.
I especially want to thank the staff for the help they provided on synchronization. Since 15/10/2016, the synchronization of the photo failed. Within 10 months we, together with the company, tried to find the reason.
A campaign employee, Eden, was forced to contact me three times over a remote connection, on a computer. We spent hours analyzing. He made a file of my pedigree and 2GB of the archive downloaded to my computer. In the laboratory, I analyzed everything and came to the conclusion that it was not a matter of refusing a software product.
Eden himself deleted my pedigree page and recommended me to download from the archives of the genealogy that I kept, half a year before the date of the refusal. All worked, the failure disappeared. I lost files created in the last 0.5 years, but the program has earned.
I want to say that the Premium customer is profitable. You have millions of clients and you found it possible to work many times and personally with one of them. Honor to you and praise. You can be trusted.!
Many thanks to all the staff of the campaign. Health to all of you and good luck!
Valeriy Zetzer Israel Lod 09/12/2017

I called Customer Service and had only a short wait to speak to Markus. My issue was that I had responded to a promo offer to extend my subscription and was concerned that the system had set up a new account instead of adding to my existing one. Markus quickly consulted with a supervisor and then was able to assure me that the new purchase had in fact been added to my account correctly. I received an email confirming my transaction. This only took a few minutes and I am a happy camper. This is the second time I've called Customer Service (not for the same question). The first time, it took several days to get the change to show up in the system, but the CSR stayed with it and kept in touch with me to make sure I understood that it was resolved. Good Customer Service experience.

With a genealogical tree, and so many names to track, it is inevitable to have duplicates and widow additions. Today Mr. James was most helpful in detangling my Maternal family tree. He explained MyHeritage is available six days a week, and email on Sundays for assistance.

With his guidance, my untangled tree yielded the only portion of my relatives who were floating in space.

Thank you and MyHertiage for the support!

JF Purcell
Oceanside, NY
35k strong!

I wasn't able to sync my online family tree to my Family Tree Builder. After some email back and forth, with me trying to fix the problem at my end (with very clear instructions from my support rep Yoel), he asked if we could set up a TeamViewer session. This was a little tricky because of our time difference (10 hours between Canada and Israel).

During our 1-hour session together Yoel took charge of my computer and finally got the problem resolved. I really appreciated his patience and diligence. He was also a very clear communicator.

I was very pleased with the service I received--the only reason I didn't select five stars was that it took so long to get the problem sorted out. I first sent my MyHeritage notice of the problem at the end of July and finally got it resolved on Sept 5.

Recently with the acquisition of Legacy, I have seen a lot of negative comments about the customer service. I have been a subscriber for several years. I have not had many reasons to call them but when I do I have been treated fairly and politely. I have no problems with this company and would not hesitate to join them, although the price is getting a bit high for an automated system. I realize it takes a lot of development and everything is getting higher but those of us on a fixed income don't like to see it.

The MyHeritage software works very well and I was amazed that their Smart Matches and other tools allow adding so many people to a family tree with only a relatively small amount of effort. I found family members that I had heard of earlier in my life, but I was never clear how I was related to them. Those relationships are now very clear. The family tree builder is impressive and easy to work with. I now have family tree members that go all of the way back to the 1,600's in Ireland. There is no way I would have ever been able to do that so easily any other way.

This review is however more about the great MyHeritage customer service people I talked to today. I was prepared to have to strongly request they fix my problem. Instead they agreed happily and completely with fixing my problem and did fix it correctly and immediately while I was still on the telephone.

My problem was I essentially bought the MyHeritage Premium Plus subscription twice by accident and I wanted to make sure I got two years of subscription credit, not one year. The first subscription was purchased through the MyHeritage App on my iPad, but that apparently only allowed purchasing the MyHeritage Premium Plus subscription from Apple iTunes. I actually am buying and using the "Complete" subscription which adds a "Data" subscription also. When I bought that on the MyHeritage website, it included the "Complete" subscription, not just the "Data" subscription. This was resolved at my suggestion, by just buying a second "Data" subscription so that everything now expires in two years. That was easier than trying to get a refund from Apple as was first suggested. This was fixed well, quickly and correctly! Thank you MyHeritage customer service personnel Steven and Marianne. Job well done!

I am 100% Italian! Although that's what I thought because my mother is 100%. My dad is 100% Italian. My grandfather and great grandparents were all born in Italy. I am not adopted, yet when I received my DNA results there was not even 1% Italian. My cousin, whose father is my mother's brother and her mother is not Italian, at least had a small percentage of Italian in her results from a different company. What? I also had my daughter's done, and I did adopt her. I was told she was Gernan and American Indian. Well not according to the results! This appears to be a money generator at best. Stay away and save your money. I am very disappointed that I wasted all that money!

I started with the free tree and I enjoyed it so much that I bought a year's subscription. It is all they say it is and I really liked it. It is time to renew and at this point I think I have gone as far as I think I want to go and my eyesight is failing me, so I decided to not continue. I just called and talked to a very nice man who canceled my subscription renewal and promised me a refund credit to my account. I am very pleased with MY HERITAGE.

Na vele problemen met mijn Family Tree Builder, die landelijk niet opgelost konden worden, kreeg ik contact met de technische dienst van My Heritage. Het probleem was van dien aard dat het schriftelijk niet opgelost kon worden, omsat de zip die ik op moest sturen te groot was. (Ik heb een zeer grote site). Afgespreoken werd er met Eden dat we via teamviewer sessie misschien er uit kwamen. Tijd en datum werden afgesproken. Het gesprek verliep zeer prrettug, maar na 2 uur was de oplossing er nog niet, toen kwamen Eden en ik overeen dat ik de back-up zou proberen, die waar het probleem er nog niet was. En dat lukte. Alles draait nu weer perfect. Eden dank: Piet Hageman

Several months ago I was lured in with their "monthly" subscription for 10 bucks a month. Not only was their site misleading, but it is also a rip off. What I thought was a monthly subscription turned into a 120 charge on my card which was supposed to be for a year. I called and tried to cancel the subscription and the gentleman I spoke with refused to refund my payment. Now, five months later, I go to log in and my account is not active. They want me to upgrade. I do not recommend my heritage to anybody. They are a total rip off.

Enga gave me great customer service on the phone. She took care of everything that I needed. Thank you Enga.