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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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In two sessions i succeeded in restarting my FTB in the new MAC mode, the second session necessary to get my complete family tree info i build up on an ipad, back into the FTB.
My compliments on the quick and experieced way in which i was helped.
Der Support Mitarbeiter hat mir bei der Änderung des bisherigen Verwalters des Stammbaumes auf meine Daten schnell und sehr kompetent geholfen. Danke
This is my first time contacting My Heritage support, and it was an excellent experience in every way. Your representative, Eve, was patient and kind, and answered every one of my 5 questions within a space of 15 minutes.
Thank you
Bravo et encore merci à l'équipe de My héritage, en particulier Mélissa, pour l'aide apportée lors de ma demande de dépannage,
Pour ce dépannage réalisé avec succès, elle a allié non seulement la compétence mais également la gentillesse.
Très satisfait d'avoir choisi ce site
Fabrice Gay
They tried to help me really quick. Thanks for the comprehension and kindness. Problem solved fast. Although I continue thinking that the service rate is expensive and that we should receive 1 week advance advise about billing date, not only on the day.
A support was needed to restore my project after an un clear crash and a need to sync with the company site. A got a personal and close support through mails and phone calls from Ziv till my project was successfully restored.
Brand new member of My Heritage I stranded in the website labyrinth. Called costumer service in the Netherlands and spoke to Brigitte B. An excellent contact. She helped me in a fastastic way, showing me several options, changing my type of subscription so that I could do research and taking away my desparate feeling. And some extra information in an e-mail message. Great helper. Thanks so much. Marie-José
On January 5th 2018 I was billed &127.20 plus 20% vat for 12 months subscription for access to The Premium Plus Family Site. Up to press I have been unable to access anything but the basic site. I've Emailed with no response. Could somebody get back to me please?
Got to say that Dean has Emailed me today and credited back the overcharged amount back to my account. Quite satisfied now, but still cant understand the reason for the double charging in the first place.
Activating my husband and my DNA kits were made so much easier with the friendly voice on the other end of the phone. I had previously tried to activate these kits myself earlier in the day, but was struggling. What a relief when it was all sorted. We even had a few laughs before I hung up the phone. Many thanks Eileen
I used to have a subscription, but progressed further on Ancestry.com. MyHeritage continued to inform me even after my subscription expired. Nice, but nothing caught my interest. Then, yesterday, I got an email saying MyHeritage had info on NY marriages - 1806-2007 -- one of the gaps in my research. I got the info I needed but had to re-subscribe. OK by me, 'cause they may have more data on some of my gaps than ancestry, where I have hit a wall. Unfortunately, MyHeritage's online resubscribe process is flawed - it wouldn't let me select Virginia as the state I lived in. In fact, I couldn't select ANY state. I got in touch w customer relations and was led to another portal at MyHeritage to resubscribe. All worked ok, and the customer support person - in County Cork, Ireland (true?) - was very helpful, engaging and funny. So, I will re-post my review in 4 mos, providing a rating based on how much progress I make with MyHeritage in my genealogy efforts. BTW, Ancestry.com costs more.
Despite trying endlessly to 'track' to see if my DNA sample arrived it keeps informing me it hasn't despite sending it recorded mail weeks ago. Been impossible to speak to anyone from My Heritage and when I phoned just got an automated response telling me to go on their site and track my sample which I had done several time. GRRRR. Would be nice if someone actually responded. Not impressed with this service at all. Certainly won't reccomend or use them again. Disappointment as this was a gift.
My customer support operative easily talked me through how to resolve an issue with my family tree builder project, which had got stuck at the synchronization stage with my family site. Thank you for your kind help!
I called with questions and concerns about 2 recent test, the person I1st spook with was very nice, very patient but did not have all the answers to my questions and told me someone from the dna team would contact me, I got an email asking what day was good to call, I picked a day and thought I would have to wait all day for them to call. Got a email reply telling about what time and who would call. The call was just a little late but in the ballpark and the representative was very helpful and thorough and both rep. I talked to were not rushed and very easy to understand.
Refund after a personal mistake while making a purchase on the site. Thank you
Can MH make a line for male maidennames? In Sweden men sometimes leave their old names when they marry, taking the partners name or creates a brand new family name. No, it doesnt work but I got help to put in a new male surname in the tree. Thanks. An thanks fir some danish speaking. Lovely.
Spoke with Lisa she helped me sort out how to put in and display natural & foster parents. She was patient and gave clear instructions. It all worked. Thanks heaps.
I was not on hold too long, and the lady I spoke with was nice and courteous. She was knowledgeable and professional. She was patient with me and all my issues and she helped me to get my adoptive daughter on my tree. I am so excited about MyHeritage and wish everybody in this entire world would take a DNA test. Next step I would love to see all companies offering DNA would somehow work together so we could all share results.
I submitted my DNA testvwith a relative, she got hers back in the stated time, although compltely inaccurate. Mine never arrived, multiple emails with no answer. But the sales department called incesantly, even after telling them multiple times to stop calling. Do not deal with these people, in my opinion it is a complete scam.
Tel. Suporten var mycket bra i början ( i c. A. 1/2 år). Därefter omöjligt att få kontakt med. Bra är alla tips, record matches som kommer. I stort är MyHeritage ganska bra.
Men det som behöver utvecklas mer är bland annat utskrifter av släktträd med skrivare i hemmiljö på A 4 pappersstorlek. Där man kan dela upp trädet i ex. Per. århundraden på A 4 ark.
I just had a great experience with the Swedish support staff! They were able to answer all my questions and did it in a friendly and expedient manner. Thanks guys!
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Dear Deacon,
I'm sorry to read your low star review and will do all I can to help.
In order to help, I need to locate your registered MyHeritage account.
Therefore, please e-mail me personally at [email protected] so I may assist you with this as soon as possible.
Kind Regards
Rafael
MyHeritage