MyHeritageReviews 6,486

Something went wrong in the cancellation of my subscription and MyHeritage started to debit my credit card for a full year. The man in the support was helpful though and gave me a refund of the fee.

Easy to create a tree but more difficult to handle it and do things with it. That's why I'm glad It's easy to contact the support and get there help.

My english isnt the yellow from the egg (we would say in germany) but the nice lady helped me and solved my problem real quick so! Good job :)

I had a glitch that I was unable to solve on my own. It did take two calls over two days to resolve. The second call may have been needed because of confusion at my end; never-the-less, the MyHeritage representatives were calm, friendly, professional and most of all my problem was solved.

My kit took 5 months to arrive and the results weren't entirely accurate. The information from my heritage website was awful and made me upload my information to a third party website to actually even SEE what my results were. Don't buy through this company. Stick with NatGeo.

Megan Sheehan from MyHeritage based in Ireland thoroughly and patiently answered all of my questions about my DNA results. I was very pleased with the timely and interesting results. However, my biggest question was about my Native American DNA. I was disappointed that MyHeritage does not have a data base for Native Americans. PBH

I called for 2 reasons and both were dealt with in a timely manner the young man who answered helped me resolve these 2 issues in a timely manner

Tuve problemas con la entrega por un error de la oficina de correos y el paquete volvió al remitente. Dana me ayudó a solucionarlo y espero ansiosa que llegue mi kit.

I was unable to open the Family Tree Builder app after upgrading the operating system of my Mac. I contacted the help department of MyHeritage and after waiting 11 days they gave me a link to download the latest version of the app. It worked perfectly!

Nog niet lang geleden begonnen met het gebruik van My Heritage. Kortelings ondervonden dat deze site blijkbaar hoofdlettergevoelig was zodat ik door opladen van Gedcom en persoonlijke invulling, bepaalde familieleden dubbel had Gezien ik niet wist hoe dit op te lossen contact opgenomen met het helpcentrum en vrij snel was ik van mijn probleem verlost.

I loved having the complete package so I could access a lot of information. I was amazed at how much I could find out about relatives I never knew I had. Kinda takes you into another time as you imagine how they lived.

My kit was lost in the mail. I mailed it over a month ago, they never received it. They are sending me another one free! Great consumer service.

What a pleasure to speak with a Joy! She answered all my questions and helped me get on the right path with my tree.
She was also very patient. Another site I have used could get lessons from her!

This was my first time having to call customer support. They were very quick in answering the que as well as very polite and friendly. Very prompt with answers and support.

I've been informed today by Paypal that £127 has been paid as a subscription renewal despite sending numerous messages that I do not want to renew.
I've also attempted to phone customer support unsuccessfully.
I didn't want the initial subscription and have never used it.
Please return the money which has been taken without my authorisation

I had made a mistake putting in a wrong e mail and the agent corrected it and showed me how I could correct it in the future. I was very pleased with the service.

It was easy to navigate Myheritages phone tree and my call was answered promptly by Natalie. She asked appropriate security questions and then asked me to describe my problem. She quickly identified the source of my problem and corrected it. She was both very pleasant and competent.

Habe gestern zum ersten mal und heute ein weiteres mal Kontakt zum Support gehabt und würde es jeder Zeit wieder tun. Die beiden Damen haben sehr gut erklärt und haben sich auch Zeit genommen um auf meine Probleme einzugehen. Habe auch schon Kontakt mit dem Support anderer Firmen gehabt aber so kompetent im Verhältnis zu Zeit und Preis war bisher keine. Macht weiter so.