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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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This is a review of the MyHeritage support line. I had decided to call about a difference between "Discoveries" and "Smart Matches" (in the one, we can see the original tree of the matched user, but in the other, we can only accept additions to our tree 100%, or "reject"; of course, we would want a third choice perhaps called "Wait & See", to examine the tree first, then decide!) and got an informed and friendly confirmation of what I had seen, and some reasons behind the odd-seeming policy. Really, everything that one could want in a Support department!
I will just say that there are alot more questions than answers. I received my estimates back but it is very generalised and not very specific. But I was told to check back in a few months and things can change as they get more information. So I will wait.
I had a problem of missing data and the folks helped located the problem. It was the way data was being used between Czech and English. So its look good now. Thank you.
One of my DNS test packages had not arrived at MyHeritage. I contacted support on Facebook. They sent me an email day after and proposed to send me a new DNA test to replace the one that had not arrived for free!
The support person was thorough and professional. Good job.
However, apparently due to inadequate staffing, the response took days to return a voicemail which was left after a long hold time on call for support.
I heard about this site from one of my colleagues. He said it was very easy to begin and it actually was. As soon as I started I was spending many hours on calling my family to get more and more info. It is very fascinating for me. I didnt expect to go back to 1560 to get some information about my great grandparents. Everyone should have this opportunity to build their family tree. I always recommend this site to my family members and friends. Some of them already started their family tree and are amazed with their findings.
Very slow results and keeps getting delayed from estimated results time. The kit itself was very easy to perform and mail back.
My DAN tests were lost in the mail. After waiting for a month, I called the 800 number, and immediately, and very courteously, the associate cancelled the previous order and mailed me new DNA tests. We got 6 packages for Christmas, and my family LOVED it!
Although I loved her accent, I had a little difficulty understanding some of her words. She was very patient with me in explaining the reason for the delay in my DNA results. My reply email got stuck in my Outbox, so I had trouble communicating that way. After calling today, I am confident my results will be ready in about a week. Can't wait!
The representative I spoke to today had amazing customer service. He talked me through the plans and what they had included. Would recommend this representative 10/10
Nicole was extremely helpful and patient -walking me through step by step. She is a wonderful asset to your company.
I am quite new with my use of this app. My questions were answered extremely well. I do feel much more secure about calling the next time I get "stuck"
Could not have done it without the excellent help. She walked me through the various layers and the kit was successfully activated, allowing me to manage my Grandson's kit.
I made a mistake in the set up of my family tree. Needed to change persons for other ones. Could not find the right path to get it done so I called the help centre. Joan answered and she was a real great help guiding me through the system. She was very kind and patient with me and that is highly appreciated. Called the help centre in The Netherlands but only got English speaking Joan. Wonder how this would have been if I wasn't able to speak English.
I had ordered a test kit but didn't see how to have it shipped to my mom. I called and they added her address for the shipping so that my mom would get it for her birthday.
Called twice to get information on both issues. Both dealt with speedily and accurately. Learnt how to compress photos using "Office Word" so I could upload them onto the site as a result. Very useful. Thankyou
Very friendly and helpful support. Didn't make me feel stupid for a simple problem. Also gave me tips on how to move dna data from one tree to another.
Extremely pleasant, polite and efficient. Very helpful and understood the circumstances without any difficulty.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members