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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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MH support were cheerful, polite and helpful. Sorted out my problem over the phone with no issues whatsoever.
I am not the most knowledgeable about computers so had some issues in my family tree. I spoke to someone on the phone who was very nice, but could not help me and referred me to Tech Support. They are not very swift in responding back, but they were able to tell me how to resolve my problems after several emails back and forth.
I appreciate their help.
Easy peasy to follow instruction given by phone. So happy to have my treeon my new pc. Thank you! Good experience.
I encountered a problem with completing my membership and so phoned Customer Services - the response was faultless =unhurried, thorough, understanding and incredibly helpful. The initial problem was sorted and then more assistance was given to ensure I was set up properly. SO VERY APPRECIATED_ thank you!
I was new to building an online family tree on MyHeritage. Was learning as I go by using their excellent help Q&A they provide on the site. All was going well until I suddenly could not access some names I had just input. Thought it was a technical problem so-called the support team. Estefanny was extremely friendly and helpful and explained where to locate what I had presumed were missing entries. My tree was growing so quickly due to their amazing Smart Matches, Record Matches and Discoveries, that some had been grouped by name elsewhere and could be easily accessed via a drop-down file and immediately brought onto the screen in their part of the tree. Thank you support! They were fast, cordial and great to deal with. MyHeritage is quickly becoming my favorite online genealogy program!
Both my wife and I are on the same email account so when I wished to activate, only she came up on the activation page. But the customer service rep. - David N =-
Settled this fast and efficiently I am happy. Kudos David!
The customer rep I talked with was completely knowledgeable about the problem I was having with uploading photos.(Turned out that the photos are too large.) But the wait time on the phone was way too long. MyHeritage, like many other companies that offer customer service over various platforms, should hire some more phone reps. Then their customer service would be 5 star!
I had two issues which were resolved but it took too long. The first issue was the pixel size of the photos. The program should have called out the error specifically, but it just rejected the photo with no explanation. The second issue was a problem with the synchronization (upload) which failed. They did address and fix the problem but it took weeks. That said I am happy with the program and support, but could use improvements.
I had problems with my databases in FTB, where addresses and notes multiplied completely uncontrolled. It was eventually impossible to work on the projects. I received invaluable support from MyHeritage by sending the databases to them. It was cleaned up and I was sent back databases without errors. Now it seems to work normally again. Thank you.
My heritage, is the Best site I have found, and I have tried all the rest, Some times though the names they take from Records, in England in this instance, are not quite correct as the older type of writing is ok for me but not for Americans to Decipher ( not their fault) the support over the Telephone is more than adequate as they go out of their way to be Helpful the Tree they provide makes a Good start for you, But you need to check all the Records... Top of the class from me for My Heritage
Excellent service from the support team and very helpful brilliant research site and easy to use. Would highly recommend this site for family research and ease of use to develop tree
Such a helpful customer services department. Absolutely delighted with them. Thank you very much for the help
Tack så jättemycket för all hjälp jag fick ang. Mitt abonnemang. Nu kan jag komma vidare. Mycket positivt bemötande! Jag känner mig verkligen välkommen att kontakta er igen.
Birgitta
Through their tracker system I could see my order was stuck in the Post Depot in New York. When I contacted My Heritage about it, Eileil was so helpful in sending out a replacement DNA Kit.
Thanks again.
Thank you very much for helping me with my problem, you explained it so clear I was able to resolve the problem with little effort
Thank You
Mary
My kit was mailed with tracking on Dec 26, rec'd by them on Jan 2nd and has not even been checked in yet. I called and they say there was tremendous response during the holidays, Maybe, with all the advertising they did they should have been prepared with more staff?
I have enjoyed researching my family tree and have made many discoveries because I was adopted and I didn't know who my family were for many years. Since then I have met many cousins, a sister and a brother and am still close to them.
Now I am in my 80's and I am probably not as astute as I was, so last year i signed up for a premium plus package but I didn't use it as much as I thought I would. Recently I received notice from My Heritage that I had signed up for auto continuation and the amount was taken out of my bank. I was horrified, I didn't realise I had signed up for that and I desperately needed that money. I contacted them, explained my position and thankfully they have now refunded the money, I am so grateful.
Thank you Joy for helping me with my DNA kits.
It was very helpful and my problem was resolved
- Andrea
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pete,
I'm sorry to find your low star review and sympathize with your wait time.
DNA processing is a lengthy operation and every kit that gets sent to us is given individual attention and focus to ensure our DNA research community gets the most accurate results.
That said, I totally understand the feeling of anticipation one may have to get results. Your overall research experience is important to us here at MyHeritage and I would personally like to assist you with tracking your kit.
Please e-mail me anytime at [email protected] if you are in need of any assistance with tracking your kit's status.
Always happy to help
Rafael
MyHeritage