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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I purchased a DNA kit for a Christmas gift. The person I gave it to did not want it, so I contacted MyHeritage about returning it for a refund. I was contacted four days later (holidays) and they were able to process my return and refund my full amount without headache, it was done. I can honestly say their customer service department is superior to any I've dealt with before, other companies should take note!
Great service... answard all my questions... very nice and helpful
You want 100 characters this is way to long
MyHeritage should have a disclaimer for Latino's. I paid $91 for them to tell me that I am 100% Central American and Mestizo. Really? I want my money back.
Caroline worked with me to resolve a match up from Geni.com family tree to Myheritage family tree.
Caroline seem to be a bright and personable individual. She was highly capable of achieving the goasl I set for her. She resolved the problems quickly and in a way that I understood. I am happy with the result.
Myheritage need more employees like Carolyne. She is an asset to your company.
O site fez cálculo errado da idade dos meus filhos atribuindo a todos eles mais de 8 anos de diferença. Não obtive descobertas esperadas. O programa precisa de revisão. Tive muita dificuldade em incluir minhas bisavós porque o Major Raimundo Marques Figueiredo não casou com Antonia Alves e nem com Raimunda Serra Soares. Tive muita dificuldade. Soei.
Dear Silvia,
I'm sorry to read your low star review and I sympathize with your efforts.
Your discoveries and matches are produced by comparing information in your tree to the millions of other trees in our database. It seems that you have had trouble editing your family tree correctly and therefore, your matches cannot compare correct information.
If not, this may be a bug that we need to look into.
In any case, I would like to personally help you with this. In order to do so, I need to locate your account.
Please e-mail me at [email protected] so I may assist you with fixing this as soon as possible.
Kind Regards
Rafael
MyHeritage
**Portuguese Translation**
Caro Silvia,
Lamentamos ler sua crítica com estrelas baixa e simpatizamos com seus esforços.
Os Discoveries e Smart Matches são produzidos pela comparação de informações em sua árvore com os milhões de outras árvores em nosso banco de dados. Parece que você teve problemas para editar sua árvore genealógica corretamente e, portanto, suas correspondências não podem comparar informações corretas.
Caso contrário, isso pode ser um bug que precisamos examinar.
Em qualquer caso, eu gostaria de ajudá-la pessoalmente com isso. Para fazer isso, preciso localizar sua conta.
Por favor envie-me um e-mail para [email protected] para que eu possa ajudá-la a corrigir o problema o mais rápido possível.
Atenciosamente,
Rafael
Equipe MyHeritage
The staff at My Heritage were very professional and helpful. They looked into the two deductions that were made from my account very quickly and had no issue with refunding them. They would be the only family tree website that i would deal with.
Debra
I called Heritage DNA support today and David was able to walk me through everything! He also was able to answer ALL of my many questions and in language that was easily understood. Great customer service!
I want to thank all the people from Myheritage for all your help while I was having difficulties with My Family Tree Builder, especially Daniel and Ron from Support, your support was greatly appreciated and I thank you from the Bottom of My Heart.
Thank you All
Happy New Year
I was very surprised - all my questions were answered very friendly with much patience and very competent. I have learned a lot and I am very pleased, that there is a possibility to put my heritage into the system now, where no one can make changes but can look at it and see what is correct. Ged.com files can be used to import all my dates form the old PAF programm, that is wonderful. And the DNA bank is just great. I am looking forward to hear or see some results.
Very suggestible! Greetings Gisela
There was a problem with my account, phoned and sent email. Charlotte sorted it out quickly and am happy with the result.
James was very friendly and helpful when I called. I can't say thank you enough. My money was back in my account the very same day which saved me from paying an overdraft charge.
This is very incorrect. I used another site and they were pretty close. There is a large percent of me in two categories that did not show according to My Heritage. Save your money or go to another site.
Dear Beth,
I'm sorry to read your low star review.
Please note that bio-geographical estimates are complicated. Different researchers analyzing the same DNA of a person can come up with different estimates based on a number of different factors, including the reference populations used for comparison, the algorithm, the chemical processing and many more factors. Therefore these elements are consistently being improved in the DNA researching community as a whole and it is certainly top priority here at MyHeritage.
We have proudly referenced 42 ethnic populations and this number will be growing even larger because of our own Founder Populations Research Project. The benefit of this research will yield more specifics in your ethnicities in your estimate. That said, our DNA matches and research features are not in any kind of beta status and they have helped many people integrate their genealogy research with their raw DNA results to find new exciting discoveries.
Determining one’s ethnicity based on DNA is a relatively new field of genetics. Great advancements have been made in the past years, but there is much more to discover.
I can assure you that MyHeritage is on top of this and we will continue to work on improving our Ethnicity Estimate along with developing better tools based on your feedback, new scientific research, and discoveries.
Please feel free to e-mail me anytime if you have any questions or need any assistance at [email protected], I'd be happy to help you.
Warm Regards
Rafael
MyHeritage
Reply to my request was clearly written and therefore easy to follow. It gave me confidence that the next time I submit a question that it will be handled well.
Thank you to David and Jonathan at My Heritage for the prompt service in sorting out my billing query. It was a real pleasure to work with people who genuinely care and are passionate about what they do
Thanks again
Because of an error that I made, I did not receive any results from MyHeritage. I contacted them and got a reply and the problem solved immediately. Even though this was cause my my fault, and I was less than nice in my email to them, they were gracious and professional. Problems was solved by one of the nicest customer services persons I've have ever worked with. I gauge every purchase on customer service so MyHeritage would get 6 stars, if I could.
Outstanding job MyHeritage. Keep up the good work
Made a silly mistake when registering my details and was locked out of my account. Got help right away via social medi, super friendly and on New Years Day too.
Good job customer services team!
Due to a mix-up, my subscription was automatically renewed 2 months before I expected it to. I called customer service expecting them to give me a million reasons why they couldn't refund my money, but the very friendly service representative immediately offered to refund my money, and then did it on the spot. She also removed me from automatic renewal (her own suggestion) and happily answered other questions I had not related to the original problem. Truly excellent customer service.
I called customer service and they were very helpfull. They explained the process and talked me through fixing the problem. I was very impressed withe help i received.
I had a lot of questions about why my DNA is so different from Ancestry, FTDNA, and My Heritage since it all came from the same raw DNA. He was able to explain the migrations and possible reasons for the differences. In addition they all use different formulas. Very knowledgeable. Also, guided me to upload my gedcom file. Very pleasant and patient.
My envelope with my DNA was lost in the mail. Megan Sheehan was wonderful in her assistance in assisting me with obtaining a replacement kit. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Dear Paul,
I regret to find your low star review and I will do all I can to help.
I understand that you show 100% Central American and Mestizo on your ethnicity estimate and this proves that your DNA is closely linked to the reference population of DNA test takers in that region.
For your information, your ethnicity estimate is compared to other DNA testers around the globe whose genetic ethnicity is known. We have referenced 42 ethnic populations and this number will be growing even larger because of our own Founder Populations Project. Our current amount of supported ethnicities is large and constantly growing as we give the option of FREE raw DNA upload from other popular autosomal DNA test providers.
That said, you may still research your DNA further by utilizing the research tools available to you such as building your own family tree and finding comparable matches whether they be Genealogy or DNA matches. Our match algorithms have been proven to automatically find and compare similar DNA strands along with ancestral surnames, records, and family trees to find very interesting discoveries. This has helped many of our members in the DNA research community to find new discoveries and dig into their past.
The progress of your research and your overall satisfaction and is important to us. Therefore, I would like to personally assist you with everything as soon as possible.
In order to do so, I need to first locate your registered account. Please e-mail me directly at [email protected].
Looking forwarding to assisting you.
Kind Regards
Rafael
MyHeritage