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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Zoiets simpels als het veranderen als het rekeningnummer waar je automatische afschrijving van gedaan wordt werd omgedraaid naar het verplicht moeten doen van een nieuwe aankoop, omdat anders het account onbetaalbaar zou worden, aangezien de lopende regeling niet zou gelden bij het veranderen van rekeningnummer. Dit heb ik bij geen enkele andere ondernemer ooit meegemaakt.
I was surprised some my family tree and some help plus need more
Ottima app per ritrovare le radici della famiglia, che permette di evidenziare errori
Tuve muchos problemas la primera semana, pero siempre fueron resueltos con diversos tipos de ayuda. Recomiendo paciencia y perseverancia a los que prueben por primera vez myheritage.com
Compre un par de Kit, que nunca llegaron, me renovaron una suscripción que no uso ni voy a usar, supuestamente me van a devolver 99 dólares y a enviar nuevamente los Kit, conclusión perderé lo invertido en el par de Kit y los seis meses de una suscripción que no utilizare.
Para terminar de rematar como dice un refrán popular, "tras de corneado, apaleado", hoy que me llega un reporte le banco el saldo de mi deuda no corresponde al valor que tengo en mente, consulto las transacciones y MyHeritage ha realizado el cobro doble, me dirijo al banco y ellos me certifican que efectivamente la responsabilidad es de ustedes.
Si hubiera posibilidad de dar cero estrellas lo haría.
Que pésima experiencia.
Emily was very professional and excellent to work with. She persevered in trying to make contact me as my phone was not working as it should and we did connect.
Thank you
I recently up graded my subscription and now have more things to use to find my family. I am finding people in Germany which I was having trouble before. I am very satisfied with My Heritage.
My Heritage has helped me with research of my late wife's father. I now have his correct name and the name of her grandmother through DNA
They were very quick to resolve the problem. I'm very satisfied with the service.
Have been using for more than 10 years and have found more relatives than I though possible
Tenho algumas críticas ao suporte com relação a aprimoramentos que podem ser implementados no site e aplicativo. Deveria haver um canal para que os usuários pudessem apresentar sugestões para o aprimoramento do My Heritage. Eu mesmo teria várias sugestões de correções e aprimoramentos e desconheço a quem ou a que setor do My Heritage devo me dirigir para apresentá-las, e entendo que outros usuários também gostariam de propor correções. Cabe destacar que o suporte em português nem sempre está disponível para os usuários que tem esse idioma como básico. Não se trata, necessariamente, de erros, mas de aperfeiçoamentos que seriam úteis aos usuários.
Overall the experience, support, data passed onto your journey or proposed for your consideration sets the options or opportunities to dive deep into your family's search, and customer service is excellent. I look forward to those Monday emails.
MyHeritage is very helpful both in finding living relatives, and ancestors who have passed on. The Smart Matches make it easy to locate people in my own tree who are similar, if not exact, matches for those in another person's tree.
Trop de résultats pour les états unis et le Canada
Les pays européens sont sous représentés.
At renewal, I was contacted by MyHeritage, offering a subscription upgrade. I agreed to the upgrade largely because I was told a subscription to fold3 was included. After trying to utilize fold3 I found that wasn't the case and chatbot Eve told me MyHeritage doesn't have fold3 folded into MyHeritage. Not happy with the upgrade that they sold me on just so that they could set me up with automatic renewal of my subscription.
Very competent service and friendly - good handling and good support, thank you
Olen ollut tyytyväinen DNA-testiin ja sen tuloksiin, joka on auttanut saamaan selville paljon uusia kaukaisiakin sukulaisia ja terveysraportti sekä muinaiset alkuperät ovat olleet mielenkiintoista ja opettavaista luettavaa.
I have been very pleased with how easy it is to use MyHeritage. I have to admit that I haven't had time lately to check my smart matches.
J'ai sollicité votre site à la base pour avoir le résultat d'un test ADN... me retrouve avec un abonnement jamais demandé négocié à prix inférieur sans avoir jamais eu les résultats ADN... hyper déçue... des frais payés pour aucun résultats.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members