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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I think her name was Sarah (sorry if its spelled wrong) but she was super nice talked so i could understand her... and was very helpful. I got my info as soon as she answered my questions and helped me get into my account. Thank you for the un-answered questions i had.
The MYHERITAGE representative was pleasant and informative. He was very helpful and answered my questions. Thank you.
I was having a problem viewing my list of over 3000 DNA relatives, and called the support line number. The staff member, Megan, was wonderful: patient, kindly, and in the end totally solved the problem. Rarely have I encountered a company with such good technical support. As an elderly woman for whom use of computers is never obvious, I so appreciate the care.
When we submitted our samples we mixed up our activation numbers. Working with JackO we were able to resolve the problem in 2 minutes. He was extremely cheerful, helpful and committed to resolving the problem. Great job!
I signed up for the free trial, realized that I didn't have time to work on the family project and wanted to opt out before the charge to my credit card. It was not possible to do this at their site (I wonder why) and the call center experience was horrific. If you're not sure you're staying with them, go somewhere else!
Great prompt service solving issue.
I was unable to add new names and information to my site.
Melody did a great job.
I had a problem on my husband's family tree page. I had given him the DNA kit as a Christmas gift and when I set up his page it was listed as MY family tree! Desmond gave swift and courteous service, straightened out my mistake, and even took the further step of making sure my hubby's DNA was connected to the correct account! Kudos to Desmond, he's a keeper. Good job MyHeritage! From Doris M. In the USA
Would like to express my deep and personal thanks to MeganS for her wonderful help in assisting me to reconnect with my family tree - one I started some 7 years ago and I had lost access to. She was so helpful and kind I will never even try any other family tree site.
Thank you so much - definitely the Best - that's what you are.
Sean Burrows
I had a problem with the password and could not get access to my account. Joy was very helpful and got me a temporrary passsword that did the job.
Thank you very much for the DNA kits that you have sent to my sister at no charge when something went wrong and her results were not able to be processed. That is what I call a great company. Thanks for caring.
Dutch Support Team (Brigitte) helped me in a great way to solve my problem. With a lot of knowhow she helped me in a very friendly way She is the right person on the right place. CHAPEAU Brigitte!
I sent my dna sample just 4 weeks ago, and nothing has happened. They even havent got my package. My friend from Finland sent his package at the same moment and he got about 2-3 weeks ago announcement that package has arrived and is going to lab. I called about my worry of my sample, but service person just said that just wait. I dont believe - just wait comment. They had lost somehow my sample. This is poooooorr service and especially attitude.
Marko
Dear Marko,
I'm sorry to read your low star review but I do sympathize with your wait time.
Your tracking is indeed something to be concerned about and therefore I will do my best to help.
That said, I would recommend waiting another week or so because unfortunately, there has been a slight delay in receiving kits that were sent to our lab in January and in some cases February because of the traffic during the previous holiday season.
That said, Each kit that is sent to us is processed carefully to ensure our DNA community gets the most accurate results.
In any case, I would like to offer you personal assistance with tracking your kit.
In order to help, I need to verify your MyHeritage registered account. I have not found any registered account under your name "marko N" that I see here on site jabber.
Therefore, please e-mail me at [email protected] so I may look into this as soon as possible.
Warm Regards
Rafael
MyHeritage
Nir was very helpful in sorting out and tidying up my accounts. My deceased father had a site which I needed to take over and I created one for my husbands family, making some errors along the way. Nir was able to provide very clear instructions to correct my errors and provided feedback to let me know that eveyrthing was now in order.
All I have to say is MyHertiage is the best site for Geneology research and I started mine in 2000 and have been to a few. I can't get to this site enough. The staff that dealt with my question was really helpful.
Megan helped and saved me! Needed to put a different name in for a friend and forgot. She helped me through the whole thing to get it correct, since I'm not that computer smart. Thanks again Megan!
The only complaint I have is: you say support is there 24/7! NOT! Tried to call several times and was informed they were closed. False advertising?
Need to change your web site.
Gail
I find the software very user unfriendly and is not intuitive. It's very difficult to navigate. I had a question about my DNA test and had no problem getting through to support. However, it took over 2 weeks to get an appointment for a DNA support person to call me back. They did call exactly when they said they would and I was impressed with that. The person I spoke with (from Tel Aviv) was very professional and tried to answer my question as to why my DNA showed 94.5% English but my son's showed 0% English. I could follow the explanation but I don't necessarily accept it. Just doesn't make sense to me, and may have him take another DNA test from a different vendor.
531/5000
I'm happy with the help I received from MH / support today, March 7,2018. But less pleased with my two phone calls yesterday, March 6,2018. I obviously came to the sales department, despite the fact that I chose numbers for support initially of the phone call. Sales manager meant he would turn over to support, which led me to get into the same loop of choice etc. I felt that I was not a good solution. The second time I tried to read a message, but I received no telephone response.
Otherwise, I would like to thank you for a well-established family reunification program. It provides many opportunities for building family tree and communicating this to other genealogical researchers.
Sincerely
Torgrim Redalen.
I called MyHertiage last night, I have an iPad and had information in the wrong place and couldn't change it. Nicole was fantastic, she helped rework my tree that I had made a disaster out of! I had duplicates, people in wrong places, it was a real mess. Nicole worked with me for well over an hour to make everything right and she was so patient and wanted to make sure I was happy with everything! If I had a company I would love to have an employee like Nicole who cares about the customer! Thank you again Nicole!
Ann
As last year took a special to enrol but within a day realised not for myself. This year automatic renewed my subscription without my knowledge. I called and diplomatically explained the situation, A wonderful diplomatic lady listened and sorted out the problem. A pleasure to talk to her and realise there must be many abusive people call her. But personally THANK YOU.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carole,
I'm sorry to read your low star review and I would like to issue you a refund as soon as possible.
Geneology research is currently a very popular subject and we at times experience a high volume of questions from our members. I totally understand how bothersome it may be to wait for an answer and I sympathize with your efforts so far.
I would like to clarify that MyHeritage informs all members of the Free Trial charge and its price on the automatic email that is sent out after you enroll in the membership and before every renewal.
Also, one may view the status or cancel a trial subscription at any time online when logging into MyHeritage from the My Purchases page and incur no annual charge.
Your refund is guaranteed because our terms and conditions that read that If you are not satisfied with your purchase you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
If you did not read the details of your trial, visit your membership status online or read your automatic e-mail after purchase, you may not be aware of this.
In order to issue you a refund, I must first locate your registered MyHeritage account.
Therefore, please e-mail me directly at [email protected] so I may assist you with high priority.
Kind Regards
Rafael
MyHeritage