MyHeritageReviews 6,486

This is mostly about the service MyHeritage offers and not the validity of their analysis. I was getting a second opinion having done an Ancestry.com analysis. Firstly the length of time it took for me to receive their kit was over the limit they claimed it would take (i6 days!). When I checked the tracking I discovered their were delays from their side from the very start. For example it took 3 days simply to get to NY airport and then it sat there for 4 days for no reason. After I sent my completed kit back I waited about 2 weeks with no sign of it being received at the lab. I received no reply to my email querying this. A week later when I rang I was told there was a backlog at the lab but when I asked about why that would prevent a simple log-in of receipt I was given very vague answers. Another weej or so and still nothing I rang and this time spoke to someone in Israel who told me to ring again if I hadn't received notification after 1 month! Some assurance that was. Eventually after almost a month I received notification that my kit had arrived and was being processed. From that point I waited for the results which came 2 months after I registered for the kit. I then sent an email requesting some clarification of the results. Ten days later after still receiving no response other than an acknowledgement I rang again. After a 22-minute wait when I was told I was next in the queue I got to speak to Desmond in Ireland. Desmond was patient and knew what he was talking about and clarified my understanding of the results. Desmond in fact saved the day for MyHeritage. The results were in general accord with my results from Ancestry.com once Desmond has explained some of the details. My bet is that MyHeritage is simply not employing enough people to do the job they promise and which we pay for and without the sterling work of those who do do the work the management and owners might find themselves out of a business (and the prodits they are surely making from it.)

Being very new at genealogy, and a slow greenhorn
On a computer, I was having fits trying to manage not one,
But two trees.
Both with vastly more information than I could handle.
Or keep organized, or straight,,
Let alone enter in the right places.
I called for Help!
Praise be! I got IT!
One tree DELETED ( it was only a duplicate anyway).
One duplicate GEDCOM file, Deleted. AND,,
Enough Information, and Instruction, that even I can follow,
To completely rebuild, or replace, anything I might lose.

Melissa A
MyHeritage Support team, was VERY Polite! As well as Very
Helpful! Friendly as well! Bless Her!

Being very new at genealogy, and a slow greenhorn
On a computer, I was having fits trying to manage not one,
But two trees.
Both with vastly more information than I could handle.
Or keep orginized, or straight,,
Let alone enter in the right places.
I called for Help!
Praise be! I got IT!
One tree DELEATED ( it was only a duplicate anyway).
One duplicate GEDCOM file, Deleated. AND,,
Enough Information, and Instruction, that even I can follow,
To compleatly rebuild, or replace, anything I might lose.

MelissaA
MyHeritage Support team, was VERY Polite! As well as Very
Helpfull! Frindly as well! Bless Her!

I

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Firstly, I would like to thank everyone who has reviewed my initial post and I do hope that it has been helpful.

As a result, I would like to update you all on my situation.

I must mention that the most recent post by Rafael was made after several email exchanges between us with the penultimate one from me being on the 7 Mar 18, which read as follows

"Hi Rafael,
It is safe to say that I am very tired of all of this bureaucracy.

Surely the simple answer from you should be that you will have my sample retested by another researcher (I take this to mean person and not company).

I understand what you are trying to say but my point is that none of these enthicities that you all have manufactured have appeared in my genealogy going as far back as the 1400's.

Surely there is zero chance of your current result being correct especially since my parents are 1st generation Caribbean of Caucasian European descent".

This resulted in Rafael stating that "I just wanted to make sure that you know how your DNA is tested. I can send you a free replacement kit by all means.

In order to do so, I must forward this ticket to the appropriate department. Therefore, i will do this now".

I must highlight that I have never expected this to drag on for as long as it has. I have only ever wanted the professional and honest service which they claim to have in relation to DNA testing and the results.

Let's see what happens next but I am hoping that this is the final chapter since I would like to move on with more pressing matters of life.

After two other calls that didn't help me, my third call was successful in getting help with my results!

Patrick was wonderful! He patiently walked me through the steps to get my results, AND he took the time to show me the various topics I could use for further information.

Some how my niece, Lynnette Maurer Peterschmidt, had a statement in her results that read that she was possibly related to Martha Nearing. It's true, but where did she get this statement that I never got?

Mknearing

I will not recommend anyone to use Myheritage. I have been a member since 2009 and a paid up premium member since Nov 2017 but have now been blocked and when trying to login am taken to another member of the families tree saying the Audoire site no longer exists. We have 1300 names on our site and I am getting emails asking why they can not access. The help and support have not contacted me about any of this all i am getting is an auto message saying they will get back to me.! This has been going on for weeks.

My husband and I recently decided to learn a little bit more about where we come from. We decided on this product, ordered, sent the kits... and then his arrived at the lab, and mine didn't. Both were mailed the same day, same time, same post office. Two days, three days, four days went by and I started to get nervous. I called customer support on the weekend and they are true to their word, 24/7 customer service. I had a to wait a little bit, but sure enough Mark from County Cork Ireland was on the line. I was concerned I would have to buy another kit because mine was lost. Mark kindly advised that if the kit didn't arrive back in Houston in 30 days My Heritage would send me another kit. He was professional, reassuring and helpful. And must be a magician because the that afternoon I got notification that my envelope had arrived. I have been very impressed so far with this whole process. The kits were professionally packaged, it was easy, the instructions were clear, the website access is cool and now my experience with customer service was 5 star. What started as a lark, is quickly becoming really interesting. We cannot wait for our results!

I contacted the customer services as I had sent two samples and had been informed only one had arrived. I was emailed an answer within minutes assuring me they would send another kit free of charge if necessary but advising me to wait a few days. As advised the second kit arrived a few days later and customer services emailed again making sure I knew and I was satisfied. I wish all customer service departments were this efficient and caring. I am re submitting this review as I had mistakenly given the wrong star rating.

After a year's lapse in working on my family tree, I had forgotten much of the limited knowledge that I had in genealogy. I couldn't even get started, for several major problems became apparent. A member of your support team, Megan, gave excellent assistance in resolving these issues. With renewed confidence and a clear path ahead, I am looking forward to making great progress in my family research. I am grateful for the help given by the My Heritage support team.