MyHeritageReviews 6,486

Finally got my info uploaded but could not have done it without the help of the kind reps at MyHeritage. Very pleasant and patient. Thank you so much.

AoifeD was a very pleasant, friendly and knowledgeable lady, who took time and patience to help me sort out a couple of queries. If only all Customer Services were like this, and not only open 24/7 but free calls to boot! 100% from me. Thank you very much, I am really impressed.
Colin Foster

I was having technical difficulties and I called My Heritage for assistance. Not only did I receive the help I needed, I had a very pleasant experience with my customer service rep. He was patient and kind and helped take the frustration out of my problem. If only more companies had people like him!

Very lovely patient lady who managed to help me to sort my problems. What a pity there are not more people around like her

Kiran was extremely polite and helpful in getting my issue resolved. I was able to take advantage on benefits that the site provided, made possible by her expert guidance and recommendations. Her servant attitude made the time on hold insignificant. I consider her an asset to your organization! Thanks Kiran!

I had to telephone to resolve a query about uploading DNA data, Sharon M. Was most courteous and helpful, although she had to make further enquiries for me. As it turned out, my concerns were misplaced. Sharon wasn't fazed and I was grateful.

My problem has been quickly and effitiently solved, but, as I am french, I would have prefered reach a french-speaking concelor.
Globaly good service anyway

Fabulous and informative help, because of this i signed up for a year.
Linda Wraight. I had already purchased my DNA from a different source but i wanted to connect with other sights as well to see if i could get even more information.

I was not able to access the "Family Site" for my four genealogy projects. The problem was sent up the line of experts until Ron helped me out and after a number of attempts he was able to get it all straightened out.

I was so pleased to receive a prompt and detailed response to my numerous questions and concerns regarding Family Tree Builder. It may have been a time saver, however, if I could have spoken to someone, but have not been successful in that regard. I dial the number on the website and there is no answer; the phone just rings continuously. I have called on a previous occasion and it worked very well. Many thanks!

The My Heritage website and staff are extremely professional and friendly amd easy to deal with. I was most impressed with Peter who helped me with my account enquiry.

I could not log in as the email was wrong, after trying many options they all wanted an account number, which I could not get! I rang the sales. The lady there (PaulineG) was extremely helpful, and made sure I could log in before she left me.
It Might be nice to have an option for account holders who can't log in?

The representative was argumentative and of no help. The answers she gave me were nebulous.
Now I must submit at least 100 characters before I can submit my review. Evidently, My Heritage is not that interested in feedback.

I was very satisfied with the help. The lady was very friendly and gave good advise. It was helpful that she could look at my side the same moment when I was in.

I had two inquiries, both were rectified thanks to the helpful and friendly service provided by Melissa

I order a kit for my brother and the Rept I had was patience and kind
She walked me through the whole procedure and she explain everything to me.
Thank you for the level of experitse

My Heritage is the best ancestry site I been on and is easy to use. They have sent me emails helping me find and match My relatives.