MyHeritageReviews 6,486

Had heden een probleem met het inloggen op My Heritage-site. Ik werd snel en vakkundig geholpen door Tessa van het team klantenservice. Ze was heel geduldig en vriendelijk. Veel dank Tessa.

Maor was the best. He went the extra step to explain why the DNA results were what the were.
Then a bonus, he listened to my long search for my bio
Daughter, and put me in touch with a reunification project.

Had major site relationship issues. Elizabeth from MyHeritage understood my problem and fixed several other issues as well. Full marks and praise from me (manager of family tree)

For my second need of assistance in past months, I am very pleased to report that I enjoyed the same exceptional courtesy, patience and understanding that I experienced while resolving my previous situation.
Different helper, same outstanding service!

Excellent response. I forgot to stop my trial and got charged for the year's subscription. After talking to their support person. I was refunded in full.

I had unfortunately been unable to continue using MyHeritage and had forgotten to cancel my subscription before the next annual payment came out of my credit card account. The CSR Pauline was very pleasant to deal with and was quick and effiicient and had no hesitation in cancelling my account and arranging the reversal of the payment - no questions asked and no pressure upselling, which is very rare these days! Thank you!

The contact was very good and my problem was solved. I had sent the package to MyHeritage about five weeks ago and hadn't heard about it since then.

Awesome person on the other end of phone in Cork, I was calling from New Zealand, Kiran had my problem sorted very quickly, she was very helpful, extra nice to speak to a English spokeswoman and I could understand her very well.
I had to wait about 30 minutes before it was my turn in the queue.

I got Very helpful telephone support to resolve issues. The technician was knowledgeable and resolved all my issues.

Dialled 0800 number expecting the worst. But answered promptly and given the best possible help. My thanks to Efa from Ireland

The time I soent on hold was a full hour despite being only 4th in line. I would have complained if it weren't for the fact that the consultant who picked up my call was not only very fast and very friendly, but had an extremely heartwarming irish accent. I just couldn't be upset! Overall the customer service was extremely helpful and would've been basically perfect if it weren't for the hold time.

My husband called my heritage and they spent a long time helping him with problems we were having loading another dna from another site. They have helped us each time we have called.

I found myself with a few problems that occurred when I deleted my family tree and uploaded a new one. Had to call support and Shoham helped me fix everything. She was very friendly and patient with me throughout the whole process. Thanks so much.

Helped me in purchasing a DNA kit and explained that I could purchase it from my account and when the kit arrives then I would use my family members information to distinguish his DNA from mine.

Assistance from Kiran was helpful, accurate and patient.
Gaining access to the help via telephone was very slow because I was unable to open the MyHeritage site and so could not announce my ID number by phone. Kiran trained me to clear all files and start the google process again. Thank you.

I was having issues with resetting my password, (I'm a new user), and the MyHeritage support person, (PaulineG I think), was very helpful and quickly got me back online and into the MyHeritage web site. She had a lot of patience with my questions and I appreciate her customer service. Thank you.

I moved my subscription date forward to take advantage of an offer by MyHeritage. Unfortunately two months later an automatic renewal was due to be triggered. Contacted company to clear up issue and all seems satisfactory. Makes a difference when you have an operator that:-
Listens;
Understands the problem;
Offers a solution; and
Does something about it.
So all good and hopefully auto =-renewal will not trigger

I wanted to modify the content of the « facts » listing but couldn do it. My request was very specific, according to the help desk clerk comments. Although I was not able to do exactly what I was hoping to do, the Help Desk Agent showed me how to access the desired information and played with it