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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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No record of my order but took the money out of my account. Now i have to go to the bank and follow the money. 3rd Kit. My daughter order one for me and I order one for my cousin. You only has a record for one order. Mess.
I was very happy with the consultant and she couldn't do enough for me to help me out with my problem
The lady I eventually spoke to was nice but to have to wait nearly 2 hours to speak to her is poor especially when I originally rang I was only 6th in the queue.
They obviously need more operators.
Dear Keith,
I regret to find the negative feedback with your experience in contacting our support department.
Geneology research is currently a very popular subject and we at times experience a high volume of questions from the millions of our members. I totally understand how bothersome it may be to be on hold and I sympathize with your efforts.
Your feedback is important to us and I have forwarded it up the chain of command to ensure a better experience for the millions of our members.
We absolutely value every single one of our genealogy researchers and hope that you will allow us to make up for this disappointing experience you have reported.
Please write to my inbox from your registered e-mail address at [email protected] if you need any further assistance with your support issue.
Sincerely Yours
Rafael
MyHeritage
Having Scandinavian paternal heritage; along with others; there seems little information available which is disappointing.
Hi Brian,
I'm sorry to read you feel disappointed with your results and I'd like to ensure the progress of your research.
As you may know, the Ethnicity Estimate is built from DNA references that are known in the DNA community. We compare those references with your DNA results using complex methods and this database is constantly being researched. (MyHeritage founder population project).
That said, it is difficult to build a distinct profile for Great Britain and Scandinavian countries, as those are admixed with Western European DNA. Anglo-Saxon people settled in the British Isles, and they were comprised of Germanic tribes.
There are ways to further your research and circumvent these temporary obstacles by using the various tools that come with your DNA results such as DNA matching and building a family tree. Our match algorithms have been proven to automatically find and compare similar DNA strands along with ancestral surnames, records, and family trees to find very interesting discoveries. Our DNA match database is growing at a faster rate because of how we allow the FREE upload from other autosomal DNA test providers than MyHeritage DNA (FTDNA, AncestryDNA and 23andMe).
For more information on DNA matches, please follow this URL path:
https://faq.myheritage.com/DNA/DNA-Matching/
If you need any assistance with this, please feel free to e-mail me personally at [email protected].
I'd be always happy to help you.
Sincerely
Rafael
MyHeritage
I was delving into the world of genealogy and MyHeritage was a great way to get started. Although similar information can be found at some of the other paid sites, MyHeritage does have a variety of levels of paid services that let you mix and match what you need.
Mi consulta telefónica ha sido muy satisfactoria la consultante ha sido muy eficaz en sus respuestas
So far so good when it comes to phone support from this company
Awaiting the DNA results to add more on my reviews
I was quite pleased w/the swiftness of response from Customer Service to my email. And the problem was handled just as swiftly. Agent was thorough and responsive in a timely fashion.
Veldig god hjelp fra kunde support men jeg savner kunde support på norsk. Disse var utilgjengelig i hele dag og når de var tilgjengelig svarte ingen eller ringte meg opp. Takk til engelsk språklig support for god og tålmodig hjelp
My automatic subscription kicked in despite me having thought I cancelled it last year. Peter handled my inquiry and explained he would need extra time to access a system which wasnt available at the time. He replied exactly when he said he would and despite finding no record of my cancellation he cancelled my subscription and refunded the premium service payment. I could not have asked for a better level of customer service.
I wish I could review MyHeritage, but they can't deliver it--and a product is only as good as its support. I ordered a kit as a Mothers Day present, and MyHeritage used DHL to deliver it, ostensibly in "4-7 days". DHL got it to USPS 8 days ago for delivery according to DHL tracking, but USPS neither acknowledged receipt nor can provide any update to the tracking number's status. The DHL site says lost deliveries must be addressed by MyHeritage; MyHeritage says they will refund my purchase after 30 days; but that is the limit of their help. (They said, amazingly, USPS is a "third party" in the transaction and MyHeritage will not engage them.) True to its colors, USPS can offer no insight or help. (I just tried calling USPS customer service, 2 hour wait...) SO, probably a decent product, but nobody takes ownership on the logistics of getting it to me.
Hi Jay,
I am very sorry to learn you had issues during the shipping process.
Could you please be so kind and email your Account ID or registered email address to "[email protected]". I would like to have a look at it.
Kind regards,
Catarina My Heritage Team
My Heritage are always glad to help. Everytime I have contacted them they have been very helpfull. Always have time for you.
I needed to combine a free site with a paid site. The lady took me through all the steps in a very friendly and efficient way with no difficulties, and explained everything very clearly. And I loved the Irish accent. Thank you.
They always are able to help get the answers I need solving my personal problems. Kind and courteous also.
The help and assistance received through myheritage customer service is reliable, clear and understanding. There are a lot of companies selling their products to those of us wanting to research our ancestors, but then we are left on our own to navigate. Myheritage offers help and resources.
This young Lady with an Irish accent was very helpful and listened to my every word I had to say. I don't remember her name, but was she was very gracious. John Jordan.
My english is not good but she is help me with patience. Also i havent enough english to write 100 characters :)
Thank you very much! Alon, I enjoyed your training. Excellent service! I'm looking forward for your help the next time I need it.
Took 80 mins to get through but Desmond was terrific. Very helpful patient and kind. Have already put some of his advice into practice.
Would probably book a call via email next time.
Cheers!
Very helpful and very patient. I only wish my entire problem could be solved, unfortunately, my computer would only save the gem com file as a zip file and I have not been able to download to my family tree.
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Dear Rose,
I regret to find the negative feedback with your experience regarding your DNA kit.
I would like to resolve the issues you are having, could you PM me the registered email address or account ID number of your account at MyHeritage. I will be able to assist you directly if you contact [email protected] thank you.
Kind Regards,
John MyHeritage team