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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I contacted MyHeritage to upgrade my membership from Premium to Complete. The confirmation email I received was confusing so I called back and spoke with Meghan. As we were on the phone, 2 additional emails came through that contained all of the information I needed and accurately reflected my membership upgrade, however I was charged a tax that, after Megan's research, was found to be incorrect. It appears that the tax is applied based on the IP address of the person doing the upgrade. Since it was done by a MyHeritage representative in Israel, it incorrectly added the tax to my account. Megan is reaching out to the billing folks to have the tax removed from my billing. She was extremely knowledgeable, pleasant and efficient. Thank you Megan for your assistance!
I have only in the last week subscribed to My Heritage. I needed some technical support today and this was absolutely first class and guided me on my way to a long relationship with My Heritage.
Voluminous threads of one branch of my family. And that's all. Not a thing about the other three, even though I entered 3 generations back to get started. Was repetitive and boring.
I had an issue with what I bought and made a mistake on my end. The company was quick to reply and resolved my issue within a few minutes. Thank you for great customer service!
Having opted to join the DNA programme through the Myheritage.com site, I was aware of a delay period of approximately six weeks. At the end of this period and not having received any update I telephoned your assistant Kiren in Ireland, to enquire about the lack of communication. Having waited an hour to get on, Kiren then informed me of the need to activate the process on line. I told her I had not been made aware of this requirement she very kindly guided me through the process and now I await the results on line. I will add Kiren was as efficient and helpful as possible, but delay and lack of information from the company over the six weeks has been disappointing.
I was a bit disapointed to wait 3 days for fixing my tree problem. Hope to get it sooner next time...
Thank you.
If I could get help on my research it would be very helpful...
Thank you
Pour un problème de personnes marquées inconnus lors de la création d'un rapport imprimable, j'ai contacté par mail le support MyHeritage. Celui ci a été très rapide et d'une grande gentillesse.Le problème a été résolu avec succès, en plus un week-end de pentecôte. Encore merci.
Pierrot Gueguen
Vriendelijke mensen aan de telefoon en snel geholpen door mijn eigen schuld fout in database zodat ik geen nieuwe personen kon toevoegen. Gebeld maar er was geen Nederlandse hulp maar dame aan de telefoon heeft mij in engels onwijs vriendelijk geholpen. Alles weer werkend. Bedankt
I asked, the rep told, we exchanged thanks, and that was that. All in English. Kudos. I have to use 100 characters to make this work, which is the only downside.
I had many detailed questions about my ethnicity results which differed from Family Tree results and GEDmatch calculations. Staff member named Peter spent several days helping me weed through all the possibilities regarding ancestry in Europe, the Balkans, and Scandinavia. He also showed me how to upload my GEDcom from GENi with illustrated instructions. He was the most knowledgeable and helpful support person of any of the top three genealogy companies I deal with. Because of this high level of responsiveness and care about clients, I'm switching my tree to MH.
I phoned Heritage and I was really well received. The gentleman was excellent and patient.
My complain is that it is very difficult to know the program entirely... and I have always the impression that maybe I do not do it right.
Anyway everything was fine after I talked with that person. I learned a lot. I am very please with the support provided. Thank You.
Due to forgetting passwords over the years, I had four MyH accounts with two active family trees... Your representative, JackC, patiently took me through deleting the two dormant accounts and merging the two family trees. He was really helpful and the best support I've come across on any website. Thanks you very much! Kiernan G
I have found over 300 names of family members in the past year that I did not know existed. I met cousins In Israel, Hungary, Germany, Sweden, Argentina and the USA.
I requested a refund and it was received in a timely manner. Brien was professional and took ownership of my request.
I had a query regarding charges made to me. I sent an email to the customer support people outlining my query and received a reply in a very short time. The reply fully explained what the charges were. I then elected to discontinue with one of them due to my health and the infrequency that I used the site. I requested they discontinue with this charge. They not only cancelled the charge but also reimbursed my account with the full total. I was very pleased with the service they provided and can highly recommend them as an ethical and efficient business. Well done.
Long time on hold but worth the wait. Support fixed all my issues. Very curteous and refreshing to have someone so pleasantly helpful. Give that guy a raise!
I will start by telling you I can understand the volume of calls you must have, that some are time-consuming, etc but to sit and listen to music forever and get nowhere is not an example of customer service from a company I have been proud to be part of until I need help. I am tired of being #3 over and over and over. I will not leave confidential information in an e-mail. This is second time I have gone through this with your 24/7 support for Premium Plus. Catherine Willits
Hi my contact with online help sorted out a lot of my confusion and i hope with the further assistance from the tect support people will clear even more problems up.
Thank You
Cheers Rob
I am very happy with the service I received at MyHeritage. The speed of the DNA testing as well as the ease of using their website allowed me to quickly find my lost family information faster and more efficiently than another service did. Thanks for the help!
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Dear Catherine,
I absolutely understand how frustrating it is to wait to speak to a representative and I will do all I can to help.
I have now forwarded your request to our phone support department to contact you with very high priority. Please keep an eye out for our phone call.
Our aim is to avoid long wait times and we absolutely value every single one of our genealogy researcher's questions and request for assistance. I hope that you will allow us to make up for this disappointing experience you have reported.
If you do not receive a phone call today, please e-mail me personally at [email protected] so I may investigate why this is occurring.
Sincerely
Rafael
MyHeritage