MyHeritageReviews 6,486

Nach einer etwas längeren Wartezeit fragte eine freundliche Damen nach meinem Problem (Speichern von Änderungen im Stammbaum nicht möglich) und nach einer ersten kurzen Erläuterungen haben wir gemeinsam synchron eine Änderung durchgeführt. Bei ihr funktionierte alles, bei mir versagte wieder das Speichern. Nachdem ich auf Ihre Empfehlung den gleichen Vorgang mit Google-Chrom statt mit meinem Firefox wiederholte, war der Fehler behoben. Viele Dank für die schnelle Hilfe und die Geduld der netten Dame.

I've been trying to figure out what to do with my old basic site and move my family tree and DNA to my wife's new Premium for a while using the online support. The instructions I got via email were not clear enough for me to understand, and may have been wrong.

So, I chose to try phone support and was fortunate to get Brigitte, a very knowledgeable and courteous customer support person. In about 10 minutes we had it solved and working perfectly.

The solution was to start over. I first had to have my most recent GEDCOM and DNA files on the computer. She got rid of the old site and walked me through uploading the GEDCOM and DNA files to my wife's account (not entirely intuitive). It was all quick and easy, and now my tree can be as big as it needs to be.

We had one other call to MyHeritage customer support when my wife first set up her account and it went flawlessly as well.

My recommendation is to forget email support and just call them up.

I subscribed for 14 days free trial and the 23/7 telephone support was unavailable on the two occasions I tried to use it on the first day. I therefore tried to unsubscribe but there was no way to do it on line as it goes in a loop with no end. E mail was no better with the promised acknowledgement of appearing. They still tried to take my money but fortunately my credit card company supported me. I strongly advise to stay away.

2/28/2018. While it was the most frustating time of my genealogy research, I was in shock when I received notification when I tried to log in about 18 days ago and received the message I was blocked because of possible misuse. What? My tree is private and I couldn't imagine. I waited about 5 days before contacting MyHeritage and finally reached a human and pled my case. He agreed I had done nothing wrong and there was possibly an incident of someone hacking my account (this very probable and I have an idea of who tried it...). MyHeritage and I contacted back and forth and temporary passwords issued, and unsucessful. Contacted again and was told there was a glitch that was preventing my login. Perseverance paid off and I finally logged in again, and success! MyHeritage Help (technical and admin) was difficult to contact as I kept getting a message help was for paying customers... I was one... In the end, I guess I needed the break from genealogy and I was able to get into my trees yesterday. The final account help reps I ended up dealing with were wonderful and did everything they could to get me back on line. All is working well now.

It took me over 2 months, just to mentally process my DNA results. A couple months after receiving my results, I had questions. The My Heritage support member that answered my questions, was knowledgeable about not only DNA, but also countries, regions and the history of humans. MHS answered beyond what I'd expected. I've had a few people purchase kits from MH and I've been encouraging as many of my family members, colleagues and friends to purchase the My Heritage DNA kit.

I wanted to recognize Ordan for delivering an incredible customer service experience. Their level of professionalism and responsiveness was impressive. We can't thank you enough for trouble-shooting and successfully resolving the issue we had with one of the kits we purchased. Receiving a customer service experience this positive is becoming increasingly rare in the consumer marketplace these days. Thank you Ordan for your extended efforts! You are exceptional at your job and we appreciate your pleasant support and quick resolution!