MyHeritageReviews 6,486

MyHeritage was extremely helpful when my 14 day free trial came to an end. I was too late to unsubscribe only by a few hours. The money was charged straight away to my account and when I asked to be refunded by email they got back to me straight away. The refund came through within 3 days. I am very grateful.

I sent an email asking a question about my membership at 11am, to my shock they had replied in person at 1pm. Absolutely the best service I've ever had. Even compared to face to face communication with businesses. Thanks My Heritage...
Your fantastic

Levei um grande susto quando tentei acessar a minha árvore e vi que ela estava em nome de outra pessoa, assim eu não poderia mais fazer nenhuma alteração, modificação ou inclusão nela.
Felizmente, depois de algumas tentativas e com a ajuda do Suporte do MyHeritage, consegui recuperar a minha árvore, confesso que achei que a tinha perdido.
Agradeço a ajuda de todo o suporte, em especial ao Jonas, que a recuperou para mim.
Célia

Excellent service, very friendly and professional. Very patient with while helping find the right buttons as I have a vision problem.
Thank you so much

I talked to Patrick to help me sign into the MyHeritage site so I could order a DNA kit.
Patrick was very helpful, very professional. He gave me a sign-in code and stayed on the phone with me to be sure I was able to sign in. A very good experience for me thanks to Patrick.

I was suggested to change my password and contacted MyHeritage. I met a very, very helpful lady called Lidija and with her patient mind I managed in changing. Willy Ebert, Norway

Estimado equipo de Soporte de MyHeritage:
Mi experiencia con MyHeritage es satisfactoria, tomando en cuenta que aun no he recibido
Mi kit, han respondido a todas mis dudas y acompañan cualquier proceso en el cual necesite ayuda.
Las respuestas son prontas y claras.
No tengo mas que agradecimiento
Mina Hauser

Also allow inviting other family members to my family tree through my Facebook contacts. I am enjoying the site and the ease so far as to adding family members.

I cancelled my order and there was no pressure no change my mind, much more pleasant than most people expect something like that do be.

Hartelijk dank dat jullie mij steeds weer op weg helpen als ik er niet uit kom
Met foto''s die ik graag toe voeg aan mijn familie
Gr

I was so frustrated not being able to sort the problem myself but within two minutes all was fixed by Olivia who helped me. Thank you so much for an excellent job.

A very helpful and expedient talk. I didnt even have to wait too long to get help, and it was very quickly resolved.

Made it very difficult to cancel free trial. Required multiple emails, a phone call and threats to contact BBB. They charged my credit card anyway after 2 weeks though now claim to have reversed the charge after I complained enough.

I have very positive impression about this company. Assistance is very helpful. Only reason I rated 4 stars and not 5 is because for some geografical regions they are not very specific. But still, for some regions they are, so I recommend this company.

I was concerned that my DNA results were taking much longer than indicated. I make phone contact with a most helpful employee, who went through my problem, discovered the reason for the delay, explained it would be rectified within five working days. I was impressed with your employee`s courtesy and efficiency.

Love the Myheritage webpage. I enjoy all the discovery and piecing together my family. The assistants I have spoken to are very kind and so knowledgeable. Many thanks.

In a telefone call with a very polite and technically savvy person the problems could be solved within a very short time. Thank you very much for your support.
Regards, K.-P. Voelkl

Buenos días, Su ayuda telefónica ha sido
Muy buena. He resuelto el problema. Gracias por su atención.

Un saludo Esperanza

I recently had a Login issue which was resolved very efficiently by Rafael at MyHeritage. I asked another question which was just as promptly dealt with. Excellent Customer Service from Rafael. Thank You.

Globalement très satisfait de ce site, juste un petit problème de mot de passe en plusieurs années vite résolu par un appel téléphonique.
Puis je me permettre de vous dire que le statut premium est quand même un peu trop cher - vous devriez faire une réduction après la première année de 30 ou 50%

Cordialement
B. Deixonne