MyHeritageReviews 6,486

Bonne prise en charge par le service client (qui m'a renvoyé sur un standard US)
Explication claire et ils sont a notre ecoute

Kiran worked with me all along spending at least one hour to answer all my questions. Very patient and knowledgeable. Thank you

Excelente instrumento para realizar el árbol genealógico. Me ha sido de mucha ayuda. Al mismo tiempo es muy agradable el poder hacer contacto con otras personas en las misma condiciones de formar su árbol y el descubrir familiares por el ADN. Los felicito y sigan adelante.

Mijn vraag over de manier waarop mijn DNA-test moest worden opgestuurd, gefrankeerd of niet, is naar volle tevredenheid beantwoord. Mijn Engels was niet voldoende om de term op de envelop direct goed te begrijpen.

I think it is great. The customers are nice, they help you and listen to you. You can fill in your family tree and thats awesome, but its difficult. Maybe it would be great if there would be more Dutch customers.

I had some privacy issues with another My Heritage user. I got quick response and excellent advice from the support team in solving the problem. It's easier now to thrust the software and persons behind it.

För ett bra bemötande och en bra hjälp med mitt konto och Dna problem är jag mycket nöjd varför jag kan rekommendera det till andra.

I used this site to build and manage my family tree over the last year. It was easy to navigate the site, update with my family info, and confirm findings that were made based on other Users. After a year, I was not using the service enough to continue for another year however the auto-charge occurred before I cancelled. I reached out to MyHeritage and they reimbursed me within a day - great customer service JB my opinion!

I'm not good on the computer, and Dave walked me through, step by step, getting me to the screens necessary for me to get what I needed. I had to make a second call, I don't know who I was talking to the second time, but the service was, again, very good and I appreciate the patients of both.

Over the moon that there are REAL people interested in the exciting yet complex journey into MY family research. Quick response too. MY journey 'adding leaves to my branch of the family tree'. Rosalynd O'sh

MyHeritage resolved a problem with an order right away, no questions asked. The website is very easy to use and shipments are always fast. I have ordered 3 kits from them. Very pleased with this company.

My Heritage has great and friendly stuff and no waiting loop:-) perfect thanks! They could help me with my questions.

Ik heb gebeld naar Myheritage, omdat ik hulp nodig had om foto's te downloaden van mijn stamboom naar mijn computer. Het was een beetje moeilijk om een Nederlands sprekende telefoniste aan de de lijn te krijgen, maar het is dan uiteindelijk gelukt. En ze hebben mij zeer goed geholpen, waarvoor mijn dank

I called with a problem and it was solved within one-half hour. The person who helped me was courteous and confident she could solve my problem. The original problem was that my password was not accepted but it was promptly fixed... Carla Miles

Thank you StephenOD from the MyHeritage team for being so patient through what was a difficult transaction. But you won through and helped me for which I am truly grateful and solved my problem. You were calm, efficient and friendly and I hope all the team members emulate your good self. Thank you again. With kind regards, Peggy Wilson

Great help to a new client. Thank you very much! As a newly to dna I found the help Lydia offered was beyond helpful. T thankyou again.

Después de iniciar sesión en el PC sin incidencias, si me encontré con problemas en el dispositivo móvil, para solucionarlo hicieron una versión especial y con ella quedó el acceso solucionado y resuelto satisfactoriamente. Gracias.

Anyone who is considering family history or anyone who is attempting to establish family history is advised to use My Heritage as it is the very best for information and assistance.

This was the easiest support I have ever used. The lady on the phone was from Ireland where my family comes from. She was great and it was so much fun talking with her. She solved our problem fast and easy. We got our DNA tests switched and we needed to switch the names on the tests. We were able to do it fast and easy.