MyHeritageReviews 6,486

Their support person, Maya, did an exceptional job in assisting me with resolving issues I was having with their Family Tree Builder software.
I work in the tech support industry so I know when someone is knowledgeable and good at their job and she did a great job in helping with my frustrating issue.

I've received excellent customer support for my two issues. I've found out some info (including my grandfather's death date) that I don't think I would have learned otherwise. I was scared to sign up for an 'ancestry' site because of bad stories I've heard... but I've had a very positive experience with MyHeritage. (And I just love those Irish accents on the support calls).:-)

I recently discovered my account was in my name but used my wife's email address, making it harder to monitor on our desktop PC. This was resolved quickly and efficiently by one of your customer service advisers.

Luke was very pleasant and totally professional. He was especially patient with my lack of tech experience. Made everything really easy.
Thanks Luke!

Thank you Alon for your prompt help. It was greatly appreciated and resolved my problem.

My problem was that I was unable to use the Book Report. It kept saying book report software wasnt installed or something like that?

I contacted the My Heritage Support team and they sent me an email with how to update the software. It was an easy fix in the end.

Thank you so much
Carol

I was pleased to be able to contact My Heritage by phone regarding my subscription. The operator explained the time difference was the reason I could not contact the Billing department. She has taken my email address and phone number and hopefully I will get a call back soon.

Lorna, in Ireland, patiently walked me through the complicated process of transferring two sites into one, multiple times until we got it to work. Best and most patient help I have ever experienced. Great job Lorna and My Heritage.

In a computer crash, I lost Family Tree Builder with all my contacts and photos -- years of work. In trying to restore it, I lost them on the MyHeritage website. Luckily they were backed up on the website, and the Help team showed me how to restore them on Family Tree Builder and the website.

Trevligt samtal som löste problemet. Mitt lösenord hade försvunnit efter vad jag förstår utan anledning. Nu är allt som det skall vara igen. Varför problemet uppstod framgick inte. Sedan jag tittade senast på min sida har programvaran blivit uppdaterad (är bättre nu). Kanske var det uppdateringen som gjorde att lösenordet försvann.

Myheritage program I have been using for 4 years. It has been able to assemble a Family Family Pedigree of 16 generations. This amount of data and clarity can not be solved by another program with the same focus. It has many functions for bug fixes.
Thanks to this program, I found other relatives I have not known before.

Meget fin hjælp til en, som ikke er god, når det gælder computeren! Alt blev forklaret tydeligt og klart.

I have been struggling with a number of problems dealing with matches from Myheritage - I was close to giving up.
I rang the local number and the English speaking rep took me through various processes and menus and explained how I should proceed. Such a great help

You have an excellent program to help people who are doing research about their family. Unfortunately we cannot continue using it because of lack of finances and of time presently.
Thank you for the work.
Regards

Everytime I call - it has been often lately - they are very very helpful in guiding me to fix my mistakes, or add adopted children. This last time it was Megan., who was very patient with this old great grandmother!

I never really knew about my heritage. Basically, what I really knew, is about my Mother, and Father, and my two Grandmother's told me. Beyond that, I was in doubt. But I was told I was American Indian, a little German, and English. With the DNA it's really opened up a lot of things I never knew about myself. So now I know where I came from. I thank you so very much. Hout Colwell

Over the years I contacted the helpdesk several times by telephone and by mail. I only met kind, helpful people, with quick and clear answers.

I had a query regarding seemingly ambiguous date entries, however the support member explained the reasons very satisfactorily and I was entirely satisfied with the help given. Many thanks.

I had some questions about the results of my DNA test and was pleased to get a response within 2 days. Not only was my question answered, but a follow-up e-mail from Gerard had a complete and understandable explanation about genetics, etc that really helped me understand everything better.