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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Very nice dealing with you you were very helpful and courteous, I appreciate all that you did to help me
I have subscribed to both MyHeritage and another genealogy site. My experience with MyHeritage has been great, and when I had an issue requiring customer service, my concern was immediately take a care of. The unusually fast, personal attention and kindness I was shown was without a doubt the best I have ever received from any company. I highly recommend MyHeritage.
In a short time I'm learning how to handle this and it gives me much pleasure. It is an eye opening.
I get much support from the workers of your organisation
Due to not reading the T&Cs closely enough last year when I joined I erroneously signed up for an automatic renewal and was quite upset when I saw that an amount had been taken this month. I contacted Bobby at customer support by email and he couldn't have been more helpful. The money was rapidly refunded. If I did need an ancestry website again I wouldn't hesitate to use MyHeritage.
Excellent service, nothing was any trouble, very quick response.
My Heritage is a very good program and very easy to use, recommend it to anyone doing their family tree.
My issue was resolved quickly and the suport person was friendly and helped me with all the questions I had. Thank you so much
I sought advice on the appropriateness of using Family tree Builder to remove duplicates in an online tree managed across the world. Advice was this was the best method to remove duplicates as long as I was careful to synchronize the Tree once I was sure that a small number of the correct duplicates were removed.
All, concerned at customer service with my recent problem were just very prompt and understanding especially Eileil
I had questions that I needed help with so being an older than average person I decided to call the 25/7 number. The person that helped me was so caring and helpful and made sure my request was answered as we visited. I had decided that it would be helpful to put my maiden name in also since that's what people seem to be looking for. As we continued to visit he said he was in Cork (?) Ireland which I found very exciting because my DNA just came back as 52.4% Irish--thanks Shoham! MyHeritage has reached me with other informative statements to help me on this journey. I would suggest to anyone in this kind of quest to chose this site for the place to start---you couldn't go wrong!
Saoirse was courteous, informative, professional and very helpful. She was a true gem. Enter at least 100 characters, folks I'm writing a review - no intention of making a book out of this.
If you have created a family tree at this site make sure you check search engine results of yourself now. A few weeks ago I received an email notice of the myheritage.com security breach. Checked search engines and now they have changed user setting / preferences so that previously private information about family trees is public! Really?
All my genealogy work was unexpectedly deleted for some unknown reason. I called tech support and was put in contact with Jonathon. I explained to him what had happened. He told me he would look into the issue. After several back and forth emails he was able to restore by family history. Jonathon was easy to talk to and he was genuinely concerned about my issue. Thanks Jonathon and MyHeritage for a job well done.
My husband bought the DNA for me for Christmas I was so happy with the test and results and would give you 5 stars, HOWEVER to get more information you need to subscribe... so no a big issue I have that with ancestry my problem with MYheritage is that you want the WHOLE year up front, I can not afford to do that, monthly like I have on ancestry I can afford and have had very good matches. I do have stuff come up on heritage that I would love to see but not for the yearly cost at one time. I think that your site needs to review that not every one can afford to pay up front and you could get more people interested if you broke it to monthy, Thank you for letting me vent.
Dear Bonnie,
I'm sorry to read your low star review and I regret to find you feel this way.
MyHeritage offers an assembly of paid subscriptions that will fit your research and budget. But, we also have a free basic membership and a free downloadable Family Tree Builder program.
Testing your DNA with MyHeritage provides you with two types of results that do not require an additional payment:
An Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. You will discover where your heritage originated from and how much each ethnicity is part of your ancestral origins, and even view the main life events of your direct ancestors on the Ethnicity map.
DNA Matches - This technology compares data from autosomal DNA tests results and family trees to identify matches between users that share genetic sequences and indicate a family relationship. You may contact your matches at no extra charge as well.
Please keep in mind though that some records in SuperSearch are free (e.g. BillionGraves, Social Security Death Index).
That being said, some features require a paid membership to ensure the development and upkeep of our research tools. We have several additional memberships that vary in price to accommodate one's research needs and budget.
Some of our members prefer to only pay for some features as they don't really use the entire array of tools we offer. This is why we offer separate subscriptions along with a full complete one and a free trial for our data subscription.
I'd like to assist you with finding the best membership to fit your research needs whether it be a free or a paid membership. Please e-mail me at [email protected] at your nearest convenience.
Kind Regards
Rafael
MyHeritage
David McC helped me at the 800#. He was courteous, professional, and most importantly patient. I am low tech and he walked me through the entire process. I would never have been able to access my results without his help. Very good experience! DJH
Well explained help was given to find my way through the various drop downs to help with printing and sharing my account with my first match from my DNA who is actually related to me. At the time he did not have all my family names just our DNA matching
Wunderbare Betreuung. Ein Anruf hat genügt und mein Problem wurde gelöst. Werde my Heritage weiterempfehlen. Danke nochmals an das Team. MfG eine sehr zufriedene Kundin. Weiter so.
Perfect geholpen door een vriendelijke dame. Duidelijkheid en uitleg.
Ik wens jullie heel veel succes.
In brief: For over 11 years I am using MyHeritage together with their services and I can only say that I am completely satisfied.
Excellent service. Friendly and persisted until problem was solved. Never wavered until we got to the root of the problem and then to the solution.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Xavier,
I'm sorry to read your low star review.
Your privacy concern is well understood but I would like to clarify that this issue did not make any private trees public.
This intrusion was limited to only MyHeritage user's email addresses and hashed passwords (not the actual password itself). There is no reason to believe that any other MyHeritage data was compromised.
Credit card information, family trees, and DNA data are stored by MyHeritage on segregated systems that are separate from where email addresses are stored. Privacy and security have always been paramount to us and this was done for added layers of security. Therefore, there is no reason to believe that information has been compromised.
Although no passwords were leaked but only hashed versions of the passwords, we have encouraged our users to update their passwords as soon as possible. For the sake of maximum security for our members, we have already started the process of expiring all user passwords and to prompt members affected to update their passwords as soon as possible.
We have also begun giving the option of two-step verification to ensure an added layer of maximum security for your information. Please follow this URL for more information on setting this up:
https://blog.myheritage.com/2018/06/new-myheritage-adds-two-factor-authentication-2fa-to-secure-your-account/
MyHeritage has released a statement about this incident with more details on the subject when it occured. Please follow this URL path to view it:
https://blog.myheritage.com/2018/06/cybersecurity-incident-june-5-6-update/
Any MyHeritage members who have questions or concerns about this incident can contact our Privacy team via email at [email protected] or feel free to call us toll-free number (USA) +1 888 672 2875, available 24/7.
You may also contact me as well anytime at [email protected], I'd be always happy to help.
Sincerely
Rafael
MyHeritage