On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
La asistencia que me ha prestado la persona que me ha atendido, Estefanny, ha sido positiva, pues me ha resuelto el problema que se me había planteado en pocos minutos.
Muy agradecido por la ayuda prestada,
Juan Sainz
Número de cuenta: *******
Efter jeg med møje og besvær hade fundet mit kontonummer, til brug for at komme igennem på telefonen, gik det glat igennem med sød og venlig betjening (hjælp). Det burde være muligt at komme igennem på en telefon uden at man først skal ligge inde med med diverse oplysninger som man ikke kan komme til når man ikke kan åbne sin familieside.
Having had a problem for a couple of week with the synchronisation process, I was delighted when MayaN volunteered to me simple instructions as to how to rectify the process. The problem was therefore solved quickly and easily. Very good work from the support team.
The site is very addictive. Have gotten so much information in just 1 week, all the way back to the late 1600's. The support team always are so friendly and answers question rapidly.
The Operator at the call was wonderful nice, i havent received my package in months and she helped me to send it to another address
C'est ainsi que l'on souhaiterait être accueillis partout. Agréable et efficace. J'ai commandé deux kits pour des personnes qui n'ont pas souhaité les utiliser, le remboursement a été lancé dans les minutes qui ont suivi. Bravo pour votre acceuil au top!
Your rep was very patient and super knowledgeable in resolving my internet problem. Glad I spoke to him.
My problem was fixed. Very satisfied and happy with the service. The lady who helped me was professional and kind.
I have been using MyHeritage for my family research for a little over a year, having changed from another very well known platform. In general, I have been happy as the interface is pretty intuitive and I have been able to do most of what I have wanted to. I did recently experience an issue with the family tree builder and with the web-site that I was unable to solve via the usual email support (I had had no success making telephone contact or receiving callbacks). When it became obvious that things were at a stalemate, a live online session was organised with a consultant based in Israel. This resulted in a solution to the problem and the experience was very positive.
I miss the ability to merge duplicates in my tree as I had found that to be a useful feature of my previous platform. Despite this, I have no plans to move back at this stage.
She was extremely helpful and solved my problem in what seemed like
Seconds.
All in all very satisfactory.
I got really good help when I needed to change registered email address to a new one. The old address doesn't work any more. The customer service agent stayed online until she was sure that I had got access to my account with the new login.
I spent a very productive hour on the phone with Jack and was able to delete some incorrect entries to my family tree. I thank him for his patience
Rosemary McG.
I called today and got very informative people who walked me through resetting my password. What is great is that when I call, the phone is answered immediately. Everyone is respectful and kind. 5 stars to MyHeritage!
Thank you so much!
Mary Greene
It was a great experience, with a knowledgeable and competent representative. The information on the web site regarding upgrade to complete wasn't clear to me. I explained what I thought. He agreed. Then, he gave me the discount as I had understood it. I couldn't ask for more.
Thank you!
Ps:
I love the product. It just consumes a lot more of my time than I should allow. I just don't know when to stop.
Je m'inquiétais que le laboratoire avait reçu l'échantillon de mon mari mais pas le mien envoyé pourtant en même temps. J'ai contacté my heritage qui m'a répondu très rapidement et m'a proposer soit d'attendre au cas où mon échantillon arriverai ou de m'en envoyer un nouveau sans frais de ma part.
Je recommande ce site pour son sérieux, son assistance.
It would be impossible to describe the professionalism and patience of your billing representative, Jack. He listened to me rant about being billed twice for what I felt was for genealogical research. He then, simply mentioned a DNA kit. I was dismayed for not remembering I had ordered the kit from My Heritage! Duh! I even told Jack I was "$#*!ed", I mean retired! He got a kick out of that. Without going into my concern about not being able to research with my Premium membership as I wished, Jack agreed to refund the $66 I had been billed on May 26, 2018. He is a true ambassador, representing My Heritage. It was my "lucky" day to have Jack assist me. A grateful customer, Thomas H. Bland
I would appreciate online help explaining the process of reviewing and confirming. For instance when you confirm and import to tree, where does it show?
The young lady solved my problem and was a delight to talk with. Enjoyed her Irish accent. Especially since I have Irish ancestors.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members