On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was hoping for more information into my Icelandic heritage, however it goes back to Northwestern Europe. Where I guess THEY come from.
I called the Support Center, because I got problems with the Adress, where the DNA Kit should be delivered. The Employee was firendly and answered all my questions I had have.
And I also didint waited on the line that much!
Zvon was so patient with me to get my login issues sorted. However he succeeded and I was very grateful
They need to update their system checker, so that less mistakes are made. Their system has a bad habit of creating a new person instead of linking the correct one, the error seems to occur because of multiple marriages form one person. Other than this issue, I'm happy with it!
Dylank was able to understand and solve my problem quickly and with obvious expertise. He was also very pleasant to deal with.
Sean was helpful and answered questions to my satisfaction. As a new member it is good to know that assistance is available 24/7
La dame qui a solutionné mon problème ce matin a été très courtoise et je la remercie pour sa compétence et sa patience.
I had been charged twice for two different plans in less than a week. Instead of what ancestry does and only charges you the difference between your current and upgraded plans. Im very disappointed in this site. They had so much promise and now I cant get any records added after paying over $100.
Læs aftalen godt igennem, det havde jeg ikke gjort, men fik alligevel en meget en meget fin behandling
I would give Lorna 5 stars if your interpretation wasn't so effusive. She was endlessly patient, repeating her explanations as many times as I asked for and even going so far as to walk me through a step by step process when verbal explanations didn't help me. And she did this more than once and still had a smile in her voice at the end of my call. That girl deserves a raise.
I found My heritage to be the best to help us in the situation that we had been in... I give you 100% for the help that you gave us... again I say thank you so much Joan Lee...
I had mistakenly thought I had done a DNA test with another company and wanted to get another one from MyHeritage for comparative purposes. I purchased a kit online, only to discover that I had already done their test a while ago! I called MyHeritage and was met by a cheerful PaulaG, who quickly offered to cancel my new order. I gratefully said yes, then moved onto my wife's DNA results which exhibited some puzzling results. PaulaG unerringly showed me some keystrokes which provided more detailed results that finally made sense. With that she also provided me some useful history about the historical relationship of the English and the Vikings. One stop shopping, coupled with a sunny disposition! A role model for others in the business of customer service to emulate!
Aaron was very helpful and check if my request was possible. Pictures, so far, can only be copied and uploaded on Word one by one. I needed this feature to check whet was uploaded and what was not. Perhaps in the future this maybe possible. Thanks.
I can only research back to 1908-before that my relatives were in Europe-if my American history went further I could learn more. I thought I could follow further back when I ordered this. The info from 1908 thru present was very helpful.
E Parness`
Spoke with customer svc, and was happy to get their help.
I think there is a steep curve in learning the ins and outs, but feel confident
That i will get the info i need!
I made a mistake when I went to try and start a free trial and managed to subscribe for a year! The customer support responded perfectly and not only refunded my money but arranged a free trial too!
Very knowledgeable and answered completely all of my DNA related questions! I would like for your research department to focus on "New Mexico" Heritage DNA related testing. E.g. "Sephardic" ancestry rather than just saying "European Ashkenazi", and specific Native American Ancestry e.g. Pueblo (Tewa) Tribes and "Genizaro" (Detribalized Indians brought to NM as Slaves by the Colonial Spanish Settlers here in the 16th Century who became assimilated into "The Spanish Culture" of New Mexico.) Also, keeping in mind that New Mexico's history is much older than any of our surrounding States, including that of California.
Aaron helped me with issues with my DNA kit. He was kind and gave me all the necessary information. He asked if he could help me with anything else and said he would pass the information on to the people concerned.
Except from being a fantastic and pedagogical site with numerous possibilities I must now also give my credits to the service team. I was a bit upset with the invoicing and the way it was executed, but then I talked to a very friendly woman whom solved it in 1 minute. Truly an asset to the company and my credits to her. I highly recommend MyHeritage!
Magnus Carlsson
I have now tried both Ancestry and Heritage and by far prefer Heritage so user friendly in my opinion
Also paying a premium price took me to ancestors I could never have found so quickly if ever! So very well worth it taking me back to 1500's
So thank you Heritage
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kim,
I am very sorry to read your low star review.
Please note that we have two types of subscriptions, which have distinct prices from one another: a family site subscription and a data subscription. The combination of both subscriptions is called the Complete Plan.
A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage for your online family tree, and special features to boost your family history research.
A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com.
For more details on this please see the following link: https://bit.ly/2FJ5o8m
Feel free to send me an email with your account ID or registered email address to "[email protected]". I will be glad to assist you and to follow up on this. If there was a misunderstanding on our side, we will be happy to give you a partial refund.
Kind regards,
Catarina MyHeritage Team