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From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Huge improve of the service during the past time. There is a fast human answer to any question. Beside the demand to write long review.
Excellent service - Nevertheless waiting time not so good - Notwithstanding the service was probably the best my wife or I have experienced whilst using this medium - Should you need to expand your companies website to facilitate your growing demand - then let me recommend Eire especially Samuel and Megan - - Polite - intelligent - thorough and efficient - couldn't get better... Canada
Excellent assistance. Steps given were very easy to follow. Representative very courteous and helpful..
Your rep was very helpful, very patient, etc... great service.
The site is very helpful in keeping a far-flung family connected.
Thanks.
I called to confirm that an email concerning a data breach of MyHeritage was genuine. I'm not a very fluent English speaker, but your customer service was very patient and helpful, reassuring me that the email was genuine.
Best regards,
Gertrud Schicke
This is the first time I've had to use the 800 number. I had to find out how to change my password (you have to change it on the website and in Family Tree Builder.) Pauline talked me through it efficiently and pleasantly. The problem was solved in less than two minutes.
I signed up for a free 14 day trial. I was not sure if I need the service and I obtained some information during the trial period that was helpful. However, I did not see a need for an annual subscription since I was not likely to use it again. I forgot to end my free trial until I received an email of the charge for the annual service. I called and asked for cancellation and refund of the funds since I did not anticipate needing the service. In less than a day I had a response and confirmation the funds would be refunded. Even though it was really my fault for not cancelling, customer service asked no questions and responded promptly to my satisfaction.
My heritage has been amazing and helped me research my genealogy to beyond belief. With confirmation on google I have gone back to 317 BC on my fathers mothers side. Unbelievable. In Syria one fought with Alexandra the great. Came through Mesapotamia, Turkey, Germany, Sweden Norway France and into England with Wm the Conquerer. Love My Heritage.
Elisabeth resolved the problem in under a minute after numerous e- mails which made no sense at all and left me logged out of the site
Very fine and quick help on three issues.
1. Change password
Two.Stop super search alerts
3. Change browser to avoid shut down of my three when working at it.
But I had preferred it in Danish
The service from MyHeritage phone help was godd and clear. The agent was pleasant and service was quick. I tried to change my passwordThank you!
Found the person on the other end of the phone very helpful, they explained and answered all my questions in a pleasant manner.
Thank you
The data breach was scary but no harm was done. Good thing financial info and other sensitive info was well protected. Lesson to all companies is to have two-step verification from the very beginning when people sign up. MyHeritage should have known to do that. Otherwise, all is well!
The support was very courteous and helpful, as well as efficient. She understood the problem right away and was very kind. Thank you.
I ordered a kit and it didn't get to the proper address so was returned. I contacted them and they said they would send another. After I realized it was sent out and the zip code on the new addresss wasn't complete I again contacted them. They sent another out and I finally got the test. I worked with Odran and he was wonderful about keeping in touch with me and following thru with what I had asked for. I am ordering more kits for more family members and have read reviews with 5 stars from others. We look forward to results about our heritage soon! Thank You. I liked the quick response from Odran on solving a problem I had.
There is never any trouble to the people at MyHeritage to help. I only can say a big Thankyou. I certainly tested there patience. Yours truly John.
I didnt understand why the updated results werent showing on My Heritage. He quickly explained he could refresh my account.
I also needed to understand why there were drastic inconsistencies with My Heritage and Ancestry DNA results.
His thorough explanation makes me feel confident that the corrected My Heritage is the accurate DNA profile. I look forward to finding my matches.
Thank you for offering 24/7 services with helpful, friendly representatives.
The service from MyHeritage phone help was excellent today when somehow i became part of some other family when i tried to change my password. All's well that ends well, and i am now back in the family i am used to!
Always easy to reach, and very helpful. The agent was pleasant and service was quick. Again, thank you.
Ron from Winnipeg
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members