MyHeritageReviews 6,486

The Lady who helped me today was great. The only problem I have had is first trying to get through on the phone. I also left phone messages but nobody called me back.

He helped me and was very friendly on the phone. He took the time and answered all my questions. Thanks you

Being a member of MyHeritage and using the site often I almost panic when the I received the information that quite some email/passwords could experience difficulties. Very kind and supportive executive in every moment the conversation. My compliments! Beyond my expectations waiting on the service line.

Got an email my password was compromised a few days back. I'm so glad MyHeritage informs there customers sooner than later. Customer services was on top of it, gave me a temp password and stuck around while I changed to my new password.
Thanks Gang.

I had an issue regarding payment ans subscription.
My problem has been sorted out quickly and professionally.
Thank you for all your help!

AaronB was most helpful when I called about my password change, my email address was refused and I was quite worried. No need, he reset my password and sorted my email problem. He was very patient with me being an old lady of 68.!

Samuel does a great job. He fixed my problems and he explained how the process works. He made me feel important and treated me respectfully and with kindness.

A family member of mine subscribed to a free trial of $14.95 and got a email before the 14 day trial finished saying that it was going to cost him $172
For a one year subscription that he didn't agree to. He tried logging into his my heritage account to opt out and it kept on saying password incorrect these people are total rip off's.

Ich stellte einen Stammbaum für meinen Sohn der demnächst heiratet fertig,
Dank der unzähligen Sammlungen von MyHeritage konnte ich auf Vorfahren zurückgreifen von denen ich bisher überhaupt nichts wußte. Ich freue mich schon jetzt den Stammbaum an der Hochzeit überreichen zu dürfen. Fragen wurden wenn nicht übers Internet lösbar, ausführlich am Telefon beantwortet. Ich kann MyHeritage nur weiterempfehlen.

David M. Resolved my problem right away, was professional, courteous and helpful. I was extremely pleased with how I was helped. Thank you so much for everything.

Melody was very helpful and pleasant. Your customer service is great but wait time too long. I don't feel like I should have to write a 100 word review when a few simple sentence is sufficient.

It was not easy to get to a live person, but when I did the service was impeccable. JackO was polite, quick to resolve the issue, and was very patient in allowing me to apply the answers, so that I didn't have to call back. That's always a plus!

Very good and they were available when I need some assistance and support. This experience in general was unique and special to me and my family. Thanks.

My friend, who got the kit of DNA test as a gift I gave him for birthday, forgot to register it online and then lost a box. 6 months passed by since then and I e-mailed customer service. They were so helpful and friendly!
They even offered me to send another kit for free! Lost box was found and they sent my friend results of DNA. I am impressed! Best wishes to their business!

Thank you to the staff at MyHeritage! So professional and eager to help at those few moments when assistance is required. I am so impressed. Moreover, the site is excellent and easy to navigate. Once again, a big thank you.

Even though you had to escalate my issue, it was "delightful" service that I received from you today. I had to wait for 75 minutes, but it was worth it to hear that wonderful Irish accent.

I have been using MyHeritage Genealogy website for almost a year now, and I like it very much. Since Im learning as I go, I needed a little help from MyHeritage and called their customer support services and they graciously helped me with my questions and explained the answers so I understood them. I am very pleased with the results of my MyHeritage Family Tree and plan on staying.

I had a problem with viewing chromosome data. I was able to get through very quickly and get an initial response easily that confirmed I was right to raise my query and my problem was referred to their technical team. It took four days to get a reply but this was to the point and it turned out to be due to the way I had set my privacy settings. A pleasure to find a company that makes raising a problem easy and resolves it. JA