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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I have written an earlier review stating reasons that I feel that my results reports is wrong regarding my heritage as far as regions.
Now I receive a notice that this is another company from which my email and possibly password has been hacked. I tried at 3 different times to set up two factor authentication as they advise but it told me that my phone number is not valid. I then tried to find a way to contact for hep but you must pay for a premium membership to talk to someone and they do not provide an email contact address that can be located, only FAQs.
The 5 star reviews are probably by employees.
You can do better!
Eve was great and said that she cancelled my free trail
Was having problems due to wrong email address
Thanks Eve
The first time I gave you an insufficient address and an incorrect email address. You worked with me for an hour, even had to send a second swab kit as the first appeared to be lost in the mail. But throughout, you remained good natured, professional and patient. Thank you so much for your help.
I got my free DNA kit yesterday in the mail i very happy about it all and service i got on the phone am nerves about what it will the test will say thank you very much!
After at least an hour of frustration bordering on anger, I finally was put in contact with the very capable Pauline g. Of the support team. She was able to help me get my problem completely resolved.
When ordering my DNA kit I transposed tow numbers on my order form. Delivery day came. No kit. So I went and checked the delivery address and found I had put the wrong address on the form. To say the least I was stressed
I called the help line that there 24-7
Guess what. A new kit is on its way
So glad there are companies still out there looking out for there customers
These people really want their customers to appreciate fully what their program can do, and will help in any way possible if you have problems. I am so grateful to be able to get the help I need when I need it.
Very helpful supportive and understanding. Enjoyed my conversation and solved my problem Was not stressful-I am not skilled with computers.
I had bought a 12 month package from Heritage for my page, unfortunately I hadnt realised it was an ongoing and renewable subscription.
As soon as I had been informed by email that my package had been renewed and debited to my account, I rang the 24hr service and left a message asking for it to be refunded. Initially no-one got back to me, however I rang again a few days later and left another message. This was replied to promptly, informing me that my refund was being processed and would appear in my account in the next few days.
There were a few days of worry, however I am very happy all has been resolved smoothly.
Hi there
Tell me how many tickets must I get and how many months to does it take to get some action? I have been with My Heritage over eight years but six months ago my laptop was stollen with all my photos and data. Now the problem is to get my photos and data back.
I tried everything to get it back and eventually they sent to me on two dvd's. When I copies the dvd's to my new laptop it comes up with faults. I loose photographs and when I backup My Heritage so I don't loose it again it comes up with more faults. I have sent emails to the c. E. o. But not a word back. I have sent a request for the technical managers email address not a whisper. I have spent a total of 14 requests but they do not come back to me.
On the 14th October 2018 it was the last that I heard from My Heritage. I have phoned and sent messages and emails but nobody has the guts to come back to me or phone me.
Can somebody Senior who cares about My Heritage to come back to me. All I want is my data and photos which I paid for.
Dear Ken,
I'm sorry to read your low star review and apologize for any inconvenience this has caused you.
I'd like to learn more about the issue and assist you as soon as possible or escalate it to our technical support team.
In order to do so, I must verify your MyHeritage account ID number or registered an e-mail address. Therefore, please e-mail me directly at [email protected] so I can help you with high priority. Thank you.
Kind Regards,
John,
MyHeritage Team
Very clear and easy to understand instructions. Solved my problems at once! I only regret I didn't ask earlier!
I called as I had an unauthorised charge on my account. I called my heritage and the guy was so helpful, polite and more than happy to resolve my issue. The issue was resolved within 10 minutes and I am super amazed at how awesome this site and their customer service is. I would recommend this site to e everyone.
I have been a member of MyHeritage for a few years and have no complaints with their service. Their frequent communications are a great help in developing ones family history, although I do have some reservations about the accuracy of some data form Family Search and Geni World.
The website was great, unfortunately I only wanted the direct lineage, not all of the cousins etc.
The family history I was most interested in, nothing was forthcoming. I suppose that happens when you change your name 3 times whilst fleeing from your original homeland.
It's my 2nd call to MH for 2 totally unrelated? Both support persons were quick and clear in their instructions. I like best they sound personable not like drones and they're definitely not reading from a script; they know the software and are identifying me in their answers. Lance was my support help today
My familie tree goes back to arround 1500. I have a familie tree from a familie Budé in France goiing back to arround 1300. I tried to connect several people in France but I didn't get any answer.
So I want to stop with my heritage. To get information from families linked to the familie tree brings not the information I wanted to find.
Hi Marcel,
I'm sorry to read your low star review and I will do all I can to help.
If I understand correctly you are having trouble connecting with family in France. I'd like to learn more details about the issue you report and assist you with these connection issues as soon as possible.
In order to do so, I must verify your MyHeritage registered an e-mail address. Therefore, please e-mail me directly at [email protected] so I can help you with high priority.
I'll be looking for your e-mail.
Sincerely
Rafael
MyHeritage
They immediately helped me find what I was looking for and then resolved the problem quickly and efficienetly
Gran dedicación para poder resolver un problema que me tenia preocupado, el Sr Maor me ha parecido un excelente profesional y me ha resuelto completamente mi problema
Muchas gracias
Ill start by saying My Heritage has enabled me to learn so much about my past, if my grandmother had been alive this would have given her so much joy to learn what she never knew, so a hearty thanks My Heritage, My DNA results came back and to learn I was over 30 % English whilst being of Scottish origins dating back to the late1600s took some time to believe it in fact I still struggle to accept the results, and its not due to a dislike of the English, just like a total shock to the system, that said its still a total thumbs up for My Heritage.
I was selected for a DNA kit through their DNA Quest (related to adopted people) and the kit was sent to an incomplete address. When I called in, they were very attentive and remedied the problem very easily and with no fuss. I'm very happy with the experience.
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Dear Paul,
I'm sorry to read your low star review.
Your concern is absolutely understood and I absolutely sympathize with your efforts. I'll do all I can to help you with very high priority.
I'd like to clarify that your password wasn't hacked. We believe this intrusion is limited to only MyHeritage user's email addresses and hashed passwords (not the actual password itself). We have no reason to believe that any other MyHeritage data was compromised.
Credit card information, family trees, and DNA data are stored by MyHeritage on segregated systems that are separate from where email addresses are stored. Privacy and security have always been paramount to us and this was done for added layers of security. Therefore, there is no reason to believe that information has been compromised.
Although no passwords were leaked but only hashed versions of the passwords, we are encouraging our users to update their passwords as soon as possible. Therefore for the sake of maximum security for our members, we have already started the process of expiring all user passwords to prompt all members affected to update their passwords as soon as possible. We have also enabled the option for 2-step security (also known as two-factor authentication) to add another extra layer of security to your account and research.
MyHeritage has released a statement about this incident with more details on the subject. Please follow this URL path to view it:
https://blog.myheritage.com/2018/06/cybersecurity-incident-june-5-6-update/
All that said, I would like to personally assist you with your 2-step verification along with the DNA region issue you are reporting as soon as possible. In order to do so, I must first verify and locate your registered MyHeritage account.
Therefore, please e-mail me directly at [email protected] so I may assist you with this as soon as possible.
You are already my top priority here today and I will be looking for your e-mail.
Sincerely
Rafael
MyHeritage