Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MyHeritage

MyHeritage

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
How would you rate MyHeritage?
grey stargrey stargrey stargrey stargrey star

MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

Denmark
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

My family tree side had expired. The customer support person was easy to talk to and helpful. She set up a renewal of the site and implemented in 60 seconds. Very Impressive!

Date of experience: June 6, 2018
Florida
1 review
1 helpful vote
Follow Dawn M.
Unfollow Dawn M.
Share Review
Report Review

Love this company & the site. Unfortunately, due to finances I had to discontinue my membership for now. The CSR I spoke with, Saoirse was very friendly, helpful, courteous, efficient & professional. He immediately took action to refund my payment & even sent me an e mail confirmation. Hopefully, I'll get to join again once my finances get better. KUDOS to Saoirse & to MyHeritage. Thanks! :)

Date of experience: June 6, 2018
Louisiana
2 reviews
0 helpful votes
Follow Marie M.
Unfollow Marie M.
Share Review
Report Review

I ordered a kit for my sister and I, we submitted/mailed the same day. I received email notifications and progress, yet my sister did not. I got my results and sis hadn't even received confirmation, then couldn't get back into her website. The associate on the line was cheerful, kind and helpful. I had kit numbers so she was able to find my sisters, but of course, couldn't release any information. I asked if she would confirm the email on record and it was typo in the email. So my sister will be calling in to get everything straightened out on her end. Wish all client services were as nice as this one!

Date of experience: June 6, 2018
Austria
1 review
0 helpful votes
Follow Herbert P.
Unfollow Herbert P.
Share Review
Report Review

No complaints
June 6, 2018

It is uncomplicated, the company works fast and has a friendly customer service. All in all, I can't complain.

Date of experience: June 6, 2018
NL
1 review
0 helpful votes
Follow Jan L.
Unfollow Jan L.
Share Review
Report Review

Very good support
June 6, 2018

Wij zijn lang deelnemer geweest van My Heritage website. Helaas is dit door omstandigheden niet meer mogelijk, we zijn dan ook erg blij met de support welke we hebben mogen ontvangen van de helpdesk.

Date of experience: June 5, 2018
NL
1 review
0 helpful votes
Follow Mona H.
Unfollow Mona H.
Share Review
Report Review

Very poor support
June 5, 2018

My Heritage can no longer be reached by telephone in the Netherlands and provides very poor support, despite the most expensive subscription.
My Heritage is voor Nederland niet meer telefonisch te bereiken en geeft zeer slechte support, ondanks het duurste abonnement.

Date of experience: June 5, 2018
Australia
1 review
0 helpful votes
Follow Nicholas D.
Unfollow Nicholas D.
Share Review
Report Review

Easily explained and very courteous, also needed to paste the My Heritage website as a shortcut on my main menu, again easily demonstrated and checked that all support was as expected - congratulations on a very professional service

Date of experience: June 4, 2018
Arizona
1 review
0 helpful votes
Follow Tina L.
Unfollow Tina L.
Share Review
Report Review

When I opened my heritage I had accidentally put in my dad's DNA and so when I add my dad dna so I thought into my account I came to find out that we had exact outcome and told me that my dad was my twin so I was thinking I might of put my dad's DNA instead of mine, and so I tried to put my correct DNA info but it would take forever to load so I called support group and was very patient and friendly and she helped me in less than 2mins and I felt so much better Thank you again and have a nice day!

Date of experience: June 4, 2018
New York
1 review
0 helpful votes
Follow NADINE C.
Unfollow NADINE C.
Share Review
Report Review

Not complete with Indian (Cherokee) heritage. I was not pleased with the results. The company needs to get cooperation from the Indian tribes in the US to complete the true DNA results

Date of experience: June 4, 2018
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Nadine,

I'm sorry to read of your disappointment with your ethnicity estimate results.

I must clarify that your DNA Ethnicity Estimate's percentages do not mean you do not have a specific Native American heritage. Indeed, this tends to be a very common issue with many people trying to research their Native American heritage through DNA and there is much literature on the subject found in various forums online.

I'd like to clarify that while you indeed have Native American ancestry, this does not necessarily mean that this ancestry is included in your DNA and might therefore not appear in your Ethnicity Estimate.

The reason being is mainly because of how DNA is inherited. Each of us inherits about 50% DNA from our mother and 50% from our father. However, the percentages of DNA received from grandparents and further back are rarely divided evenly. Therefore, you don’t necessarily inherit the DNA of a given ancestor throughout the generations that have passed.

Since your ancestors’ DNA is not passed evenly to their descendants, one grandparent might have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%.

For example, if you have a Native American great-grandmother, you might have inherited such a small amount of her Native American DNA that it cannot be traced in a DNA test.

In addition, though you might have Native American DNA, it might belong to a tribe that is not part of the sampling used to build our Ethnicity Estimate. There are more than 500 recognized tribes which are ethnically, culturally and linguistically diverse.

However, the majority of these tribes have not contributed their DNA for research purposes which would allow science to establish better ethnicity models. Therefore, the fact that we did not find Native American DNA in your sample does not mean that you are not Native American.

If your specific Native American ethnicity does not appear in the Ethnicity Estimate, you might also consider testing one of your parents or grandparents as it is more likely that Native American DNA will be traced in the generations closer to the Native American ancestor.

In the meantime, Information on matching Native American DNA with yours along with new and exciting information can always be found along with your estimate by utilizing the research tools available to you such as building your own family tree and finding comparable matches whether they be through Genealogy or DNA matches.

Our match algorithms have been proven to automatically find and compare similar DNA strands along with ancestral surnames, records, and family trees to find very interesting discoveries. New DNA is uploaded every day and the chances of that new information to match your research are great and it has helped many worldwide.

All this said, the progress of your research and your overall satisfaction is always a top priority and therefore, please feel free to e-mail me personally at [email protected] anytime with any further questions.

I'm always here to help.

Kind Regards
Rafael

Italy
1 review
0 helpful votes
Follow Marcello C.
Unfollow Marcello C.
Share Review
Report Review

With reference to MyHeritage ticket #************** the problem I had been submitting for 15 months was eventually brilliantly identified and explained.
Unluckily, an easy solution seems to be unaivailable.
In addition, I didn't get any information about some commercial issues I had submitted, too, this time. I suppose It is other people's task.

Date of experience: June 4, 2018
Canada
2 reviews
0 helpful votes
Follow Darlene K.
Unfollow Darlene K.
Share Review
Report Review

My tech problems where answered and repaired within 12 hours. Thank you My Heritage, you where patient with my explanation and quick to send me a reply to repair the problem. Samuel was polite and very efficient. I will stay with MyHeritage if I can continue to afford it.

Date of experience: June 4, 2018
Israel
1 review
0 helpful votes
Follow Tomer S.
Unfollow Tomer S.
Share Review
Report Review

I have been using MyHeritage for my family documentation for more than 5 years now and I love it very much. I keep using and updating my tree, finding new matches, and adding more and more info and details about my family. They give a very good service, professional and kind whenever I need them. And I feel very safe about my tree using their service. I highly recommend it.

Date of experience: June 4, 2018
Kansas
2 reviews
0 helpful votes
Follow Vickie M.
Unfollow Vickie M.
Share Review
Report Review

I called Myheritage twice last week regarding 2 different issues. Both issues were solved quickly & professionally. Regarding my ethnicity estimate; I tested with both Ancestry & Myheritage. Ancestry's results were very broad. Example, they showed me 83% Great Britain, 8% Scandinavian. Myheritage broke that down to 50% Scandinavian (paternal grandmother from Sweden, great grandmother from Norway, maternal unknown), English 16.2%, Irish Scottish Welsh 14.8%, and Finnish 1.5%. (Not my complete results). Based on personal knowledge & paper trail, Myheritage is more accurate. Finally I want to say a big Thank You to Maor, one of Myheritage`S support team members who has gone above & beyond helping me with my DNA research questions. I highly recommend Myheritage.

Date of experience: June 4, 2018
Spain
1 review
0 helpful votes
Follow Agnes V.
Unfollow Agnes V.
Share Review
Report Review

No me atendieron en español y no me pude expresar con claridad. Tendre que volver a llamar mañana otra vez para poder resolver mi duda.

Date of experience: June 4, 2018
Australia
2 reviews
0 helpful votes
Follow Joe R.
Unfollow Joe R.
Share Review
Report Review

Great Help
June 4, 2018

Had a question regarding the use of the information on my Family Tree, so I rand them, and they took me through the solution within a few minutes and also gave me some tips.
Thanks so much
Joe

Date of experience: June 4, 2018
Florida
1 review
2 helpful votes
Follow Susan C.
Unfollow Susan C.
Share Review
Report Review

Since my grandparents on my mother's side were from England, I expected to have some Great Britain ethnicity. My Heritage DNA results had zero per cent for Great Britain. I wrote My Heritage of the error, thinking they'd offer to retest me free of charge. No offer came, so I bought Ancestry DNA kit to see what results I'd get from them. I came out with 77% Great Britain. I wrote My Heritage again about what I did and the results. They wrote back, "As more people will take the DNA test, the better our database will get and the more accurate our results will be." They are selling a product not perfected, waiting for more paying participants to make it more accurate. Knowing a lot about my background, Ancestry DNA results are definitely more accurate than My Heritage. Do Not buy My Heritage DNA unless you have money to spare!

Date of experience: June 3, 2018
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Susan,

I'm sorry to find your low star review and that you are disappointed with your DNA results.

It is true to consider the reason why an ethnicity estimate would differ when your DNA is calculated by two different companies that most likely process and measure your raw DNA results in a different way using the various processing methods and algorithms that are used.
With the MyHeritage test, as with some other autosomal tests, we cover about 700,000 SNPs. However, this does not mean that each DNA test necessarily covers the exact same SNPs. This means that although the DNA sample could be the same, we simply tested different bits of it, which could result in a different outcome. Although these differences may be small, it could have an impact on how the estimate is calculated and in some cases will result in the differences you quote.

Also, the DNA of neighboring nations such as England may have populations with similar DNA. This occurs mainly because of the long history the bordering nations have with each other and how DNA is not divided equally upon higher generations of grandparents. Your DNA is indeed compared to 42 references but in some cases, for some DNA it is difficult to build a distinct profile for Great Britain, Ireland and Scandinavian countries, as those are admixed with Western European DNA. Anglo-Saxon people settled the British Isles, and they were comprised of Germanic tribes ultimately.

That said, you may still research your DNA further by utilizing the research tools available to you such as building your own family tree and finding comparable matches whether they be Genealogy or DNA matches.

Our match algorithms have been proven to automatically find and compare similar DNA strands along with ancestral surnames, records, and family trees to find very interesting discoveries. This has helped many of our members in the DNA research community to find new discoveries and dig into their past.

We are constantly using the feedback from members such as yourself to research, improve, and refine our ethnicity estimate because it is our goal to provide the most state-of-the-art family research tools on the market.

The progress of your research and your overall satisfaction is important to me and all in all, I would like to personally view your results and understand the differences to ultimately report them to our DNA department for evaluation. If you are interested, please contact me directly at [email protected].

Always happy to help
Rafael
MyHeritage

Brazil
1 review
0 helpful votes
Follow Andre S.
Unfollow Andre S.
Share Review
Report Review

Great site for people who want to build a family tree. I use the free account, which is very good already. I can create my Family Tree very wisely, with the help of tutorials, and blanks to be filled. Also, there is a function which searches for similar surnames, because in the past it was common to occur mistakes in writing them.
Benjamin and Gerrard helped me buying the DNA kits.
Bom site para montar sua árvore genealógica. Eu uso a versão gratuita, que jpá é muito boa, pois permite conferir erros, comparar sua árvore com as de outros usuários, contando com a ajuda de tutoriais, e espaços para serem preenchidos. Também tem uma função que busca por sobrenomes similares, pois era comum no passado haver erros na redação deles em registros. Para serviços mais completos, pesquisas de registros, testes de DNA (simplificados), os preços são bons e mais fáceis para os brasileiros que os de outros sites. Benjamin e Gerrard me ajudaram a adquirir os kits de DNA, embora com dificuldades: eles acharam que o débito brasileiro era aceito, mas depois perceberam que não para o meu Mastercard Maestro.

Date of experience: June 3, 2018
Georgia
2 reviews
2 helpful votes
Follow Selma B.
Unfollow Selma B.
Share Review
Report Review

My subscription was due to expire; David was very understanding. He handled my concern in a very professional manner and went above my expectations. He was the first person I talked with and very knowledgeable about his product. Thank you David!

Date of experience: June 3, 2018
Texas
1 review
0 helpful votes
Follow Joan L.
Unfollow Joan L.
Share Review
Report Review

Thanks!
June 3, 2018

You were most patient and helped me solve my problem. You took time to understand the issue I was having and got me back on track. I'm looking forward working with Myheritage!
Jil

Date of experience: June 2, 2018
GB
1 review
0 helpful votes
Follow cathryn d.
Unfollow cathryn d.
Share Review
Report Review

2 patient Irishmen tried to help, but no go. I have already paid the subscription to your site, whan I bought 3 DNA kits. The American lady on the phone misrecorded my email address. As a result you keep asking me to pay again. PLEASE PLEASE put this right, so I have what I have paid a lot of money for

Date of experience: June 2, 2018
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Cathryn,

I regret to see your low review. Please write to my inbox from your registered e-mail address at [email protected] so I can further assist you with your issue or escalate it to our DNA team. Thank you.

Sincerely Yours
Johnny
MyHeritage