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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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France
1 review
0 helpful votes
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Hispano-français
November 12, 2025

Les recherches sont souvent infructueuses lorsqu'elles concernent les natifs de l'Algérie française, les espagnols d'origine et les français métropolitains.
Il semblerait que le monde anglo-saxon soit mieux renseigné.

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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A very helpful site.
November 12, 2025
Updated review

I am very happy with all the help this site is able to give me. It allows me to check on my family's history. So far l have been able to go back to the 1600s.

Date of experience: November 12, 2025

A very helpful site.
November 12, 2025
Previous review

I am very happy with all the help this site is able to give me. It allows me to check on my family's history. So far l have been able to go back to the 1600s.

Date of experience: November 12, 2025
Spain
1 review
0 helpful votes
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Estoy fascinada con la página
November 12, 2025

Me encanta esta página, el tema de el ADN, las coincidencias familiares, las noticias de los periódicos Old news, ahí supe que tuve un tío que desapareció con 30 años, la descripción de como era, o cuando mi padre hizo la mili con todos los detalles.Tambien encontré a una prima que perdí el contacto hacia muchos años.

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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Discovery with My Heritage
November 12, 2025

I have been amazed at the number of "brick walls" pre C16 which have started tumbling down through access to other members' information. There is still much more that I want to discover but I hope that with time more will be revealed.

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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Well informed colleague from MyHeritage
November 12, 2025

The MH colleague had my full history of subscription for the past 10yrs and so was able to help me a great deal when considering my options. At the end of our conversation, I was given full access to 5 new historical websites via their Omni option for only half the price I paid last year - not a bad deal, eh! I will continue using their facilities exclusively.

Date of experience: November 12, 2025
Brazil
1 review
0 helpful votes
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Užitečné ale drahé
November 12, 2025

Mám tři rodokmneny, po linii mého otce, po linii mé matky a jedna linie manželky. Uvítal bych množstevní slevu, neboť se jedná o roční mnohatisícové náklady a jsem odkázán pouze na příjem z penze.

Date of experience: November 12, 2025
Germany
1 review
0 helpful votes
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Sehr Zufriieden.
November 12, 2025

Das gesamte Softwaresystem ist hervorragend.
Die Finazierung finde ich teilweise etwas unseriös.

Date of experience: November 12, 2025
Spain
1 review
0 helpful votes
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Gone downhill
November 12, 2025

The Myheritage site now requires advanced software so I can no longer use it on my old computer. I am left with no alternative other than to use it on my mobile phone, but here it lacks functions, for example photo editing and the ability to connect and disconnect family members from parents etc. Reviewing smart watches is also harder on a phone so I don't do it as much anymore.

Date of experience: November 12, 2025
Belgium
1 review
0 helpful votes
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Uitstekende inzichten m. B. t. Genealogie van de familie
November 12, 2025
Updated review

Bijkomende gegevens m. B. t. Eigen familiegegevens zijn interessant.

Date of experience: November 12, 2025

Uitstekende inzichten m. B. t. Genealogie van de familie
November 12, 2025
Previous review

Bijkomende gegevens m. B. t. Eigen familiegegevens zijn interessant.

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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There seems to be a inadequate sources of UK newspaper articles, in contrast to many American.
The editing of individuals is not intuitive to me yet.

Date of experience: November 12, 2025
Spain
1 review
0 helpful votes
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Tot correcte
November 12, 2025

Funciona mol be, solament el cambi de nom de las dones casades, tratanles de propietat

Date of experience: November 12, 2025
Denmark
1 review
0 helpful votes
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ENstor hjælp til at gendanne mit familietræ efter en opdatering fra Microsoft.

Date of experience: November 12, 2025
South Africa
1 review
0 helpful votes
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DNA
November 12, 2025

My DNA kit I sent back to USA from South Africa never arrived in USA, even though I registered it. They kindly sent me another one free of charge, without my asking.

Date of experience: November 12, 2025
Spain
1 review
0 helpful votes
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Todo funciona bastante bien
November 12, 2025

Solo sería mejorable las coincidencias sugeridas y el volcado de datos desde app a la web... va mejor de la web a la app

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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Good customer service is essential
November 12, 2025

As an 'octogenarian ' I am not so good with online stuff and exploring the past using high tech services is not so easy for me. However, myheritage site has given me a wealth of information, exciting new contacts around the world, and supported me in a variety of ways over several years so that I now have complete faith in their assistance. Even when I have caused my own problem their highly specialized teams of customer support will have helpful advice. In my opinion, myheritage site is second to none.

Date of experience: November 12, 2025
Denmark
1 review
0 helpful votes
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Fremragende system.
November 12, 2025

Enhver henvendelse har været fuldt ud tilfredsstillende med svar på alle spørgsmål - i det hele taget meget imødekommende personale.

Date of experience: November 12, 2025
Sweden
1 review
0 helpful votes
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Proffsig sida med stark utveckling
November 12, 2025

Det är spännande att det hela tiden utvecklas och nyheter presenteras. Det gör att sidan man bygger upp förbättras och man blir taggad på nytt. Fortsätt så.

Date of experience: November 12, 2025
Germany
1 review
0 helpful votes
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My Heritage DNA Test kann ich nur empfehlen, besonders interessant ist das der 95 Test für mich genauer ist als der 2,5 Test, das sieht man speziell beim Ancient Origin Resultat, mein Vorschlag für My Heritage aus den Osteuropäisch,… ein Ostgermaniach zu machen, Grund dafür sind die DNA Funde im heutigen Osteuropa, bestes Beispiel die Wielbark Kultur, die ist Gotisch Gepidisch, die Rurik DNA Test sind auch inhaltlich skandinavischer Abstammung

Date of experience: November 12, 2025
Uruguay
1 review
0 helpful votes
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Me siento expuesto, en mi cuenta aparece una persona de mi familia como administradora sindo que el sito lo hice yo y no entiendo como pasó eso. Tampoco siento que pueda controlar el bloquear personas puntuales de mi árbol.

Date of experience: November 12, 2025
Mexico
1 review
0 helpful votes
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Pésimo y caro
November 12, 2025

Compré un kit de ADN, después me ofrecieron actualizar para mi salud, entonces me hicieron comprar otro kit para el tema de la salud, todo me lo venden en pedazos es una empresa que en vez de darme un paquete integral me da muchos paquetitos y todos los paquetitos son complicados, no hay una buena integración entre ellos no hay un paquete general. Mi error fue haber no visto las implicaciones de su empresa. Tengo que pagar una suscripción tengo que pagar actualizaciones y lo que me dan realmente está muy limitado. En las actualizaciones de salud me dan generalidades. Ya hubiera comprado los paquetes de toda mi familia pero eso implicaría que tendría que hacer las mismas actualizaciones que yo. Hay servicios de ADN que ustedes no me prestan por ejemplo a mí me gustaría saber a qué alimentos tengo baja tolerancia. Es un servicio que veo que muchas empresas brindan pero ustedes no Y si la brindan es complejo de observar.

Además no hay una integración con la aplicación y la página web. Me es difícil llegar en ambos casos a los apartados correspondientes. Y todo conlleva un precio extra si quiero tener esta información me cuesta si quiero esta otra información me cuesta si quiero esta otra información me cuesta. Obviamente quiero toda la información pero al comprar todo en pedazos me sale muchísimo más caro. Antes de esta aplicación veía paquetes más completos pero mucho más caros actualmente ya me he gastado muchísimo más que todos esos paquetes porque además aquí tengo que pagar

Date of experience: November 12, 2025