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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Czechia
1 review
0 helpful votes
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Jsem spokojená.
November 12, 2025

S My Heritage jsem spokojená. Jen protože jsem z České republiky bych přivítala kdyby šlo přímo z programu překládat angličtina- čeština. Nebo to tu je a neumím to. Když někdo píše vzkaz musím to přes Google překladač dělat.

Date of experience: November 12, 2025
Massachusetts
1 review
0 helpful votes
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Globalement positif mais cher
November 12, 2025

Reconduction automatique et prélèvement sur ma carte bancaire sans préavis, c'est abusé surtout que le montant est important.
Autrement le logiciel est intéressant mais impossible de faire un lien automatique avec ceux qui possède un faible % d'adn avec moi.

Date of experience: November 12, 2025
California
1 review
0 helpful votes
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An email that is empty
November 12, 2025

When I receive an email that is labeled (My Heritage Notification) I can't get anything out of it, just empty. When I receive an email that is labeled My Heritage it is fine and full of information to review. Thanks.

Date of experience: November 10, 2025
Canada
1 review
0 helpful votes
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Opportunities
November 12, 2025

MyHeritage provides multiple names in multiple locations to choose from. All do not fit my family tree, however, on occasion, it is suggestive of locations that maybe worth researching.

Date of experience: November 12, 2025
Italy
1 review
0 helpful votes
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Ottimo
November 12, 2025

Meraviglioso sapere delle mie Antiche Origini, è stata un'esperienza meravigliosa, Grazie infinite

Date of experience: November 12, 2025
Isle of Man
1 review
0 helpful votes
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Link after link after link. If you like following a thread then look no further than MyHeritage. Within an hour I'd learnt so much about Bishop Quayle's career and life I couldn't have wished for more. He passed away one hundred years ago. Well done MyHeritage. I am fully subscribed to MyHeritage.

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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A bit confusing
November 12, 2025

When I put in details such as full name, DOB, place of birth etc I get offers of possible matches which are fairly different - eg name may be different, place of birth etc.
Also when adding siblings to a name, I'm only able to add one sibling whereas I wish to add several.

Date of experience: November 12, 2025
VE
1 review
0 helpful votes
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Podemos encontrar lo que queremos
November 12, 2025

Es bastante satisfactorio cuando encuentras lo que en realidad estas buscando o te lo hacen llegar luego

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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A mix up
November 12, 2025

When i ordered kit there was a bit of a mix up they said that they was going to bill me £140:00 from my account monthly and i didnt sign up for that but i got a manager to speak to and we sorted it out
All i wanted was my DNA profile to download thats all
So he promised me that they will be billing me no more than i've already paid for my kit
Nice chap all sorted no fuss

Date of experience: November 12, 2025
Canada
1 review
0 helpful votes
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Yes, you need to get used to the interface for your Heritage Tree, but once you are familiar it is very easy to manage, check and update your Heritage with family information that is accross the world.

Date of experience: November 12, 2025
Oregon
1 review
0 helpful votes
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Straightforward and polite
November 12, 2025

The customer representative began by thanking me for my nine years of membership with My Heritage. He then discussed the new plans offered, and together we determined what best met my needs.

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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My Heritage is easy to use
November 12, 2025

I'm enjoying using MyHeritage and building my tree faster than I was using other sites. There are a few things I am still learning about, such as making mistakes and how to rectify them

Date of experience: November 12, 2025
Germany
1 review
0 helpful votes
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Bin soweit mit allem zufrieden
November 12, 2025

Bin schon viele Jahre dabei und es gibt immer neue Entdeckungen

Date of experience: November 12, 2025
Kentucky
1 review
0 helpful votes
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Creating family tree
November 12, 2025

Once you learn your way around options it is a very useful tool. Good news is that all conflicts or possible errors are pointed out to you: bad news is that it's very time consuming to run them down.

Date of experience: November 12, 2025
Spain
1 review
0 helpful votes
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Solucionar problemas tecnics
November 12, 2025

En general estic molt satisfet pero quan tinc un problema passo molt temps sense poder solucionar-lo

Date of experience: November 12, 2025
Israel
1 review
0 helpful votes
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My Heritage is great
November 12, 2025

I am very appreciative of the information I am learning through My Heritage. The only problem I sometimes have is that the translations from Hebrew to English can be garbled and sometimes even unintelligible.

Date of experience: November 12, 2025
France
1 review
0 helpful votes
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Super site généalogique
November 12, 2025

Très complet.
Family Tree Builder, le logiciel associé, est très utile.
Recherches par ADN très instructives et détaillées.
Interactions avec autres sites de généalogie possibles, mais faire attention aux dates de naissance par rapport aux prénoms parfois identiques.

Date of experience: November 12, 2025
NL
1 review
0 helpful votes
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You can work with MH by just copying information posted by other MH members. MH provides an excellent, quick way to add info to your own family tree. But be warned MH does nor guarantee this info is correct. For example, I found a grandfather right back to 1200 who was "born in America". Tell that to Christopher Columbus! He thought he was the first to land there in 1492.
Another tip is to check for typing mistakes in dates, where you may have given a child a date of birth long after his/her mother died. MH has a good consistency checker which you should use regularly.
There is a really good Service desk which answers questions very quickly and thoroughly.
To sum up. Look at joining MH as a hobby. Use AI, Wikipedia, museum records, etc to investigate. MH will regularly send you mails with details of other members with the same ancestors. Again check the info sent, as it might put you on the track of some ancestor you didn't know about but first CHECK.
MH offers he opportunity to contact members who have the same ancestors in common. I thought this was an interesting feature, especially if the member lived thousands of kilometers from where the family originally started. My experience however is that very few I have contacted reply. BUT MH gives you the info you need to try to contact them.
I have been researching my family for nearly 2 years, and have built up a library of bibliographies for my grandchildren. The stories I have discovered about my ancestors are fascinating. If you have just retired and are looking for a hobby which keeps your brain active I can certainly recommend joining My Heritage.

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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Site Changes.
November 12, 2025

Since last on site, approx 2 yrs ago, there seems to have been quite a few changes.
The one I find most annoying is that I can only print a list up to 5 generations, and this list starts printing a third of the way down the paper, chops someone off at the bottom.
If I am wrong about this, please advise.
Previously I could go to the profile of an ancestor, even a few hundred years back, and it would print all, across the top of the page.

Date of experience: November 3, 2025
Germany
1 review
0 helpful votes
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Bin mit dem Programm sehr zufrieden.
Vielleicht wäre es hilfreich, wenn die Zahl der Generation vor der jeweiligen Datenzeile stehen würde. Ab der 7. Generation könnte damit die Übersichtlichkeit verbessert werden.

Date of experience: November 12, 2025