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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Mexico
1 review
0 helpful votes
Follow Stefan C.
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Started slowly with a few steps, hesitating all along the way, the got addicted and now manage 60 family trees, over three years with no glitch, excepted for self-inflicted mistakes. Customer services has been excellent for a newcomer, with ahnd-on, over the phone support. Portability over platforms has been a huige bonus to me. But large family trees tend to become unmanagable and I miss an off-site backup facility.

Date of experience: November 12, 2025
Italy
1 review
0 helpful votes
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Molto utile
November 12, 2025

Volevo scoprire qualcosa dei miei antenati, e ho trovato diversi matches con altri utenti.
Cosí sono risalito di qualche generazione rispetto a quanto sapevo.
Davvero interessante

Date of experience: November 12, 2025
Michigan
1 review
0 helpful votes
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I have used MyHeritage for 6 years
November 12, 2025

Overall I think MyHeritage is a good genealogy site, although I have not subscribed to other sites. It is expensive though. I find I don't use a lot of the services offered, just the basic genealogy research. This year I was offered a good price for the basic service and I took it.

Date of experience: November 12, 2025
France
1 review
0 helpful votes
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Excellent site
November 12, 2025

J'arrive bien à naviguer
Je trouve ou pas mais le site est pratique

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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Family chart
November 12, 2025

I created a chart. I printed 119 pages hoping to display all the joined together pages. Unfortunately they printed in a difference sequence so I can't use them as planned. It was a costly business to no avail.

Date of experience: October 1, 2025
New Zealand
1 review
0 helpful votes
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Fantastic experience
November 12, 2025

Service
Helpfulness. Dna. Very helpful.
Information you get. Follow up.
Different links you received.
To find your family history. 10+++
Namaste 😇 🍀

Date of experience: November 13, 2025
France
1 review
0 helpful votes
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RECHERCHES FACILITES
November 12, 2025

Mes recherches sont bien plus faciles avec MyHeritage qui m' envoie beaucoup d'informations indispensables pour ma généalogie

Date of experience: November 12, 2025
France
1 review
0 helpful votes
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Logiciel généalogie
November 12, 2025

Après quelques années d'absence sur le site, j'ai repris un abonnement à MyHeritage afin de poursuivre mes recherches.
Le logiciel est trés performant et beaucoup plus de fonctionnalités à notre disposition.

Date of experience: November 12, 2025
Germany
1 review
0 helpful votes
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Hilfreich
November 12, 2025

Ich hatte Probleme mit dem neuem Premium Plan. Trotz meinem Handicap was die englische Sprache betrifft, konten wir es mit dem lieben MyHeritage Mitarbeiter lösen. Dafür bin ich dankbar, und es ist alles nach meinem Wunsch gelaufen.
Vielen Dank

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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Error with subscription
November 12, 2025

Having made a huge error with a subscription renewal, I spokecwith Oliver who was exceptionally helpful in solving the problem

Date of experience: November 12, 2025
Switzerland
1 review
0 helpful votes
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Viele inhaltlich wertvolle Records
November 12, 2025

Dank der vielen verfügbaren Datensätze konnte ich den Stammbaum unserer Familien weit zurück rekonstruieren. Ich arbeite nun daran ausgehend von den ältesten Daten zurück alle Nachfahren bis zur aktuellen Zeit zu recherchieren. Es ist spannend diverse noch lebende Personen mit einem 5. Und 6. Verwandtschaftsgrad zu entdecken.

Date of experience: November 12, 2025
Canada
1 review
0 helpful votes
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German heritage
November 12, 2025

Canadian - English speaking - back to Denmark and then Germany. Sadly, not able to keep up with all that is done in my line by MyHeritage but appreciate it is there and ready for reference. Main site familysearch.org and have access from that. Thank you.

Date of experience: November 12, 2025
Missouri
1 review
0 helpful votes
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MyHeritage is awesome
November 12, 2025
Updated review

I love MyHeritage. They send many hints and pictures and I love how you can make old pictures come to life. Also their DNA is the cheapest and most comprehensive for the price. Thank you.

Date of experience: November 12, 2025

MyHeritage is awesome
November 12, 2025
Previous review

I love MyHeritage. They send many hints and pictures and I love how you can make old pictures come to life. Also their DNA is the cheapest and most comprehensive for the price. Thank you.

Date of experience: November 12, 2025
Texas
1 review
0 helpful votes
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DNA results
November 12, 2025

Dear MyHertiage I sent off my DNA test on the 5th of August I still haven't received my results I'm not even sure you got them And I don't know how to find out Sincerely Tracy Salsman

Date of experience: November 12, 2025
Italy
1 review
0 helpful votes
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Ciò che volevo
November 12, 2025

Completamente funzionale per le mie necessità

Date of experience: November 12, 2025
Georgia
1 review
0 helpful votes
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It's ok on the free version
November 12, 2025

I started using it to do a tree and it's been good for that. Now I can't do anything with it and it says I've maxed out the people for the free version but I don't see over 500 people on my tree. I've been using the list of matches to see who's who and where they match up, if possible.

Date of experience: November 12, 2025
Minnesota
1 review
0 helpful votes
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Irritating
November 12, 2025

Seems this is a very difficult website! I am always having log in issues! I really don't have the patience for such things! I am about ready to end this issue by canceling my subscription

Date of experience: November 12, 2025
Australia
1 review
0 helpful votes
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The great surprise is finding others in your family doing the same family tree as yours and you assist them with their details and you also can help them. Also it gives you satisfaction that if others have the same information it then gives you confidence that your material you have in your tree is correct and that you can connect and help each other. It Is a wonderful hobby and Heritage really helps immensely.

Date of experience: June 6, 1980
Georgia
1 review
0 helpful votes
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Found Family Members from the Past
November 12, 2025

I have been able to find family members from the past that Didn't know before. Once parents passed all of the history was lost but now able to find

Date of experience: November 12, 2025
California
1 review
0 helpful votes
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Engrenage commercial
November 12, 2025

Une fois abonné, les incessantes offres d'upgrades ou de compléments d'infos payants m'insupportent.

Date of experience: November 12, 2025