MyHeritageReviews 6,486

I have had a subscription to My Heritage for several years. I have not been able to any Genealogy for almost a year. On 12/25 I received and email that I had been charge 200.00 on auto renewal. I immediately tried to find how to cancel my subscription (Not easy). I finally found it and cancelled my subscription. Then I get an email that my cancellation was effective a year later. I have discussed it by email with 2 different people. First they said it cancelled. Then they wanted to set up a time to talk. I set up the time and no one called. So I have now put a refund request in. My next step is having to file a dispute with my cc.

Algo que merece ser dito é o atendimento da equipe do myheritage, que nunca vi um como o da equipe.
Meu sonho sempre foi descobrir meu passado, e isso não era possível, pois era complicado manusear o myheritage normal, entrei em contato com a equipe do myheritage, e eles me deram um mês gratuito.
Agradeço muito isso a Stephannie, que conta com um ótimo atendimento, e nunca deixa te responder. Em minha opinião ela merece um grande aumento no salário.

I should have known by the 100's of warnings, the ancestry stuff is more of a side business for them, were they really make the money is the scam! They will steal your money then leave you hanging. My story is like most, tried the free trial, found other related sites better, so I cancelled and deleted my account. Then less than a day later, I get charged $150+ for a year subscription. Not only would I never get a year subscription for anything, but my account was already deleted! Zero access! Contacting support was a nightmare and just kept getting told someone else will look at the issue, no replies to emails either, I provided my transaction numbers, the invoice, still nothing. How long can Myheritage continue to get away with Theft by deception? People need to start thinking about a class-action lawsuit, which they try to make arrangements for in the fine print, to try to get away with this, BEWARE WHAT YOU AGREE TOO! (But enough of their business is US based with enough money coming to them, to sue them in US jurisdiction)

I had a rather complicated problem, due to my error, and an old corrupt yahoo account. Kevin, in the MyHeritage support team assisted me in resolving the problem. Quickly and efficiently, and he was very knowledgeable, Great job..

Don't use them. You sign up for trial then charged $315 if you don't cancel. Then they argue with you about what I did wrong and have to contact their "finance dept". Finally they "said" I'd get a refund in 5-10 days. Hope I'm not getting scammed.

They charged $150 without my permission. I opened a case, and for the past 5 days, no one responded.

Back in 2020 I bought a DNA kit for myself and I did not notice that the 1 month free trail had a hidden feature: after 1 month your credit card gets charged without pre-notice or authorization. You think it is only 1 month free and after that it is going to expire because you did not put any banking information while creating your account/profile for the kit you ordered. WRONG! After 1 month, if you do not cancel, they charge you 223$CAD to your credit card and they do not tell you or warn you that the free month is about to expiry. Last month, nov 2022 I decided to bought a DNAkit for my mother. She asked to order it via my account since I already had it opened. Also, she asked to put her credit card information for the purchase ONLY. Guess what? After the free trial month, instead of charging my account, they charged my mother credit card without notice and warning. This is not a transparent nor professional way of doing business. It is clearly a dishonest and disgusting method of making money. I feel that I have been robed. Besides the accuracy of the test results and everything that implies PLEASE AVOID THIS COMPANY

This is an update to my previous review of My Heritage. After they found my reviews they agreed to refund me the money for the kit I never received, and the subscription I never ordered. This company had no problem charging my Argentine credit card in USD (even when they said they would charge in Argentine pesos) HOWEVER they refunded in Argentine pesos. The kit was charged in USD at $54.66 but they refunded me $7177 pesos or $42.26 USD. The subscription was charged at $94.98USD but I was refunded $13,007 pesos or $77.00. Once again I wrote to customer service and I received another infuriating reply denying they had initially charged me in USD. I had supplied copies from my credit card to prove that I had been charged in USD and refunded in pesos. I other words My Heritage retained $30.38. BEWARE!

I joined My Heritage Germany site to see my DNA. I believe this is administered from UK. I got my DNA results and some weeks later noticed a debit of Euros 274,01 from my Paypal. I called My Heritage and they said that they think I must have I'd ticked a particular box on the application form that enabled me to join something (I know not what). My husband helped me fill out this application form as he had dates of various deaths that were required. Neither he nor I saw anything that explained that ticking this box would result in a 274,01 Euro debit from my account.
The person I spoke to on my original call said that I would get my money refunded as many people make the same mistake but billing called me later and said that they would only refund 100 Euros. The fact that others make the same mistake leads me to wonder if something is cleverly worded so as not to alert people what lies behind this. Also the Billings person said that he would pass my comments on this to the necessary team to make things clearer on the application form.
I am 78 years old and this amount is a huge slice of my pension.
I explained that I would like to escalate this complaint but was told that there is no way I can escalate it as there are no systems in place for this.
I have proof of purchase with many emails and a kit number but I don't know how to add photo as requested and am afraid to add my kit number in case it's revealing

I paid for the AI Time Machine generator (you are suppose to receive it within hours) and received nothing for my money, not one photo. I had to email customer service 7 times and finally I gave up. I did receive a refund after a week of no response. It's not the fault of the people as I'm sure this is company wide and not up to them but I would not recommend spending your money here, in any circumstance.

I chose the company with the recommendation of my friends, but there are huge differences between my friends' experience and mine.

First of all, I would like to point out that I had a lot of trouble with shipping cargo, and when I told them that my cargo had arrived in America, but the cargo company did not receive my cargo, their reaction was very simple. We cannot do anything. I must say that Myheritage does not have the slightest idea about customer satisfaction.

In addition, I would like to say that they provide information in Turkish with the following quotation on their website.

*** QUOTE ***

Sonuçlarınızın, postalamanızı izleyen 3-4 hafta sonrasında hazır olması beklenmektedir.

*** UNQUOTE ***

English of the above message;

Your results are expected to be ready 3-4 weeks after your mailing.

This can be perceived as a letter informing that the cargo will be finalized 3-4 weeks after I send it. I would like to say that I sent the cargo on October 25th, the total time taken is 35 days, but I still could not get the results, and as if jokingly, it is said that I can get the results on December 9 at the earliest.

It was a lesson for me, showing that I should not have to wait for months while my friends were getting the results in 2 weeks, and that I should not use the answer companies that the customer service friends gave like automatic messages again.

I unfortunately got a refund because I went 22 days without hearing a single update on my package! Called the post office. Nothing. Absolutely very disappointed in this. This is my first time even ordering one of these packages! Please make this right my heritage.

I am so grateful for being helped by Kerlin, and I could help my friend to utilize MyHeritage through familysearch person page. He was so happy to be able to use your MyHeritage useful features free. He will use his anscesters picures to colorize or animate or videolize. Thank you for your smart computer programmers.

I described the first name as- JOKE- a dutch name of a girl. The WEBSITE OF MY HERITAGE CHANGES IT INTO - -JCROSOVER-. Its a wrong name, the website changesd immediataly the name, not me. But the helpdesk keep telling i have to change the emailadress. How can i change a emailadres that does not excist.? People of the helpdesk ignore this sentence.!

The tree displays are terrible. Very hard to maneuver. The theories of relativity are wrong and use the same wrong connections over and over. There doesn't seem to be a way to let MyHeritage know that they keep using the same mistaken connection so it is frustrating to see that same bad connection come up again... and again... and again. The DNA ethnicity estimate is way off. It says I am 80% English. I don't have a single ancestor from the British Isles and my tree goes back to the 1700s.