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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Germany
1 review
0 helpful votes
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Damit sich keine Fehler einschleichen ist immer ein kritisches Hinterfragen angesagt.

Date of experience: February 10, 2025
Finland
1 review
0 helpful votes
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Olen löytänyt ennestään tuntemattomia sukulaisiani. Sekä on selvinnyt että tuntemistani ihmisistä moni on minulle sukua.

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Abarbeitung ist schwirig
February 13, 2025

MyHeritage find ich gut aber es ist auch schwirig alle Matches abzuaRBEITEN DA FÜR EINIGE ERLEDIGTE GLEICH VIEL ZU VIEL NEUE ANSTEHEN:

Date of experience: February 10, 2025
Spain
1 review
0 helpful votes
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Realice el pago
Más tarde, el cuestionario con datos de familia
Nunca recibí resultados...

Date of experience: February 10, 2025
Belgium
1 review
0 helpful votes
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User friendly
February 13, 2025

MyHeritage is easily to use.
Very large database
Different ways to present the family tree

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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I am on both Ancestary and My Heritage, though find My Heritage easier to Navigate. Support has always been available with any issues.

Date of experience: February 10, 2025
NL
1 review
0 helpful votes
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Great experience!
February 13, 2025

Easy to collect data from the past from many sources creating a fenominal picture of your ancestors.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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My experience with Myheritage
February 13, 2025

Since joining MyHeritage and submitting a DNA test in 2021, I have been very impressed by the data they supply me. It has led to gaining valuable insight into my mother's as well as my father's heritage. Some of the modern ones have come forward to give me additional information about certain ones within theirs, which has filled in the gaps where they appear in mine. Highly recommended.

Date of experience: February 10, 2025
New Jersey
1 review
0 helpful votes
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Check the names being researched.
February 13, 2025

As much as I learned about my family tree, I was frustrated when your program put a woman on the tree who was not a relative... and then created a branch that was endless in incorrect infor6. I tried to remove the person to no avail. That is extremely frustrating.

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Okay
February 13, 2025

The only thing I don't understand is my new results (v2.5) are completely different from my first results like there not identical at all

Date of experience: February 10, 2025
Brazil
1 review
0 helpful votes
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"Very satisfied with the results"
February 13, 2025

My issue was swiftly addressed and resolved. I ess treated with respect and consideration.

Date of experience: November 30, 2024
Cuba
1 review
0 helpful votes
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Abarcadora y estimulante
February 13, 2025

MyHeritage es una plataforma abarcadora y de suma importancia porque contribuye en el conocimiento desde el interés más individual o personal hasta lo más amplio y colectivo del conocimiento, gracias a las investigaciones que facilita, con sus herramientas, muchos hemos podido enriquecer el conocimiento histórico familiar y estimular el interés por la genealogía.

Date of experience: February 10, 2025
GB
2 reviews
0 helpful votes
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Not worth the cost
February 13, 2025

Useless info and no adequate communication by text or email. Results of DNA TOO FAR REMOVED TO BE OF ANY USE.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Easy
February 13, 2025

Easy to work with and understand clearly typed and explains relationship with people on smart or record matches so you know exactly how you are related

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Connecting to my family
February 13, 2025

I got right back to the 14th century!
I always heard about being related to sis lady's dukes and earls now I have historical proof right up to modern times where mansion houses are still standing..

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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It's very easy to use
February 13, 2025

I find it very easy to navigate and to build my family tree. Verifying records is good and DNA can be used to ultimately confirm your findings.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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More Substance, Less Hype
February 13, 2025

MyHeritage (and Geni) provide serious tools for serious genealogists, avoiding unsupported speculation.

Date of experience: February 10, 2025
Finland
1 review
0 helpful votes
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Very good experience, more than expected. All the facts made me happy.

Date of experience: February 10, 2025
Georgia
1 review
0 helpful votes
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Interesting tool, useful for family tree building. The initial build is easy for known family members, especially if you have specific data, such as dates of birth and places of birth. Once you try to go further back it is much more challenging. Quite hard for common names to get accurate data. Their auto checks are so extensive it is time consuming and hard to work through.

Date of experience: February 10, 2025
NL
1 review
0 helpful votes
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Goed, maar prijzig
February 13, 2025

My Heritage maakt het mogelijk om stamboomgegevens te zoeken en ordentelijk te presenteren. Middels mailtjes werkt My Heritage eraan mee om de gegevens te verbeteren en uit te breiden. Het werkt prima, maar heeft wel z'n prijs.

Date of experience: February 10, 2025