On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Mi experiencia ha sido muy satisfactoria,he podido conocer mis orígenes y establecer vínculos con familiares que no conocía.
A great thanks to Myheritage which has help le to build my family tree back more than 2000 years ago for some older branches. Incredibable travel in the past to understand our present and the future!
Gdyby nie ta strona dużo byłoby nierozwiązanych spraw o przodkach
Programmet är i sak bra men det blev för stor kostnad efter första året.
J'ai pu constituer mon arbre généalogique avec très peu d'informations de départ. My Heritage me conseille très bien, les informations sont claires, la pratique aisée, c'est tout à fait ce que je voulais.
I found new relatives, which I had heard of, but didn't know their age or do they have a family.
Myheritage hat mir sehr viel bei meiner Suche nach meinen Vorfahren geholfen. In kurzer Zeit habe ich ganze Menge an Informationen bekommen.
There's much to like about MyHeritage. However, there seems to be an American bias to results which take ages to sift through. A simpler filter system to target results would work much better for me.
Like the app and site as it's user friendly n easy to use on your mobile phone which is handy so you can look it up several days a week.
I find it difficult to remove inconsistencies. It is time consuming and requires removal of a network of people.
Gracias a My Heritage he podido llegar a conocer mejor a mi familia, he aprendido de viajes, historias personales duras y más felices, me encanta. Muchas gracias.
Verwandte in den USA gefunden, mit denen ein guter Austausch begonnen hat.
It seems that the full benefit of MyHeritage cannot be enjoyed without subscribing to a newspaper archive for nealy $400.00. That seems absurdly expensive and I have no interest in pursuing it. Best wishes!
I have not received my product yet. My bought it at the beginning of December but last year.
MyHeritage DNA purchase (order #*******242)
Dyrt men väl värt pengarna även om man inte har tid använda alla nya roliga funktionet. Känns pålitligt tex är dnamatcher även vid låg procent träffsäkra. Lätt få kontakt med andra släktforskare. Kundtjänst trevliga och hjälpsamma systemet buffrar aldrig och är snabbt arbeta i.
Mám s tím velice dobré zkušenosti. Líbí se mi jak Family Tree Builder, tak i internetové stránky.
Problém mám pouze u Smart Matches, kde zůstavají osoby s "No pending matches". A nevím jak se jich zbavit. Děkuji.
Acquisto facile e consegna precisa... purtroppo è passato un mese e ancora non ho ricevuto la notifica dell'arrivo in laboratorio, quindi per ora la mia esperienza termina qui
Es la mejor plataforma de Genealogia...pero podría ser mucho mejor si atendieran rápidamente los reclamos a servicio al cliente y de soporte técnico...aún espero respuesta o llamadas a consultas técnicas y de facturación...importante deberían ayudar rápidamente está situación por ejemplo como borrar los perfiles duplicados cuando la plataforma no lo permite...yo le agregaría a la plataforma un servicio de obtención de actas digitalizadas
Has been useful - but I find the style of Ancestry better. I can look at Ancestry trees and follow. Maybe I just cant get how MH works
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members