Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MyHeritage

MyHeritage

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
How would you rate MyHeritage?
grey stargrey stargrey stargrey stargrey star

MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

France
1 review
0 helpful votes
Follow alain d.
Unfollow alain d.
Share Review
Report Review

Myheritage est le meilleur site de genealogie du monde
February 13, 2025
Updated review

Tres satisfait service client tres professioel tres explicatif

Date of experience: February 10, 2025

Service client my heritage
August 4, 2021
Previous review

Excellent service client trés sympathique et trés professionnel excelente base de généalogies des familles

Date of experience: August 4, 2021
Sweden
1 review
0 helpful votes
Follow Stefan Y.
Unfollow Stefan Y.
Share Review
Report Review

Quite easy!
February 13, 2025

I can get around and find relatives. Time saving and easy. Like it!

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
Follow Christine Q.
Unfollow Christine Q.
Share Review
Report Review

I am loving my journey back in time discovering my family. I have recommended My Heritage with friends who have just received their DNA kits.

Date of experience: February 10, 2025
Hungary
1 review
0 helpful votes
Follow Péter T.
Unfollow Péter T.
Share Review
Report Review

Petya
February 13, 2025

Semmilyen más lehetőség nem mutatja meg ilyen minőségben, ilyen könnyű kezelhetőséggel a feltöltött családfánkat. Már több esetben készítettünk valódi posztert a szobánk falára! Fantazstikus, hoyg a a többi családfával is lehet vizsgálni az egyezéseket, miáltal bővíthető a saját családfánk is, addig kevéssé ismert adatokkal. Egyes ágakon már az 1700-as évek elején járunk.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
Follow Not J.
Unfollow Not J.
Share Review
Report Review

My app won't let me in
February 13, 2025

My app doesn't let me in and the only way I can get in is through emails from you with new matches. When I Tapp on the app it wants money and subscriptions like I can't get to mine and moms info and matches unless I subscribe to all the Miriad of ways to pay

Date of experience: February 10, 2025
Switzerland
1 review
0 helpful votes
Follow Beat S.
Unfollow Beat S.
Share Review
Report Review

Very good experience with almost 50,000 genealogy records so far.

Date of experience: February 10, 2025
Ohio
1 review
0 helpful votes
Follow Carol B.
Unfollow Carol B.
Share Review
Report Review

A World of Discovery
February 13, 2025

After spending far too long and much frustration with another service/site, I am so happy to have joined My Heritage. A number of people in my genealogy group use this and it is easy to see why. I str8bgkt recommend it,

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
Follow NPE N.
Unfollow NPE N.
Share Review
Report Review

I love the affordability and genealogy features. Overall better than Ancestry in my opinion.
In terms of health insights, I preferred 23andme.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
Follow Devi W.
Unfollow Devi W.
Share Review
Report Review

Excellent, but overpriced
February 13, 2025

The basic package is comprehensive, accurate about relationships, beautifully presented and easy to use and amend; the information offered from other people's family trees is very valuable too. What's very disappointing is the excessive cost of the additional services based on censuses, registrar's information, newspaper notices and the like. It's very disappointing to be offered it, and realise that you're being asked to pay over £150 a year (for Premium Plus; and almost £240 a year for Complete) when there is just one bit of valuable information about a particular family member currently on offer. No, this is just too greedy, and I shall continue using the basic service I currently have.

Date of experience: February 10, 2025
Israel
1 review
0 helpful votes
Follow daniel P.
Unfollow daniel P.
Share Review
Report Review

This is not a cheap site costing more then 600 $ per year
It is very difficult to access human assistance and written explanations are not very helpful
There are many features whose relevance and mode of use are not clear
In Hebrew we say: From so many trees you do not see the forest
I would not recommend it to somebody trying to build a family tree
Daniel Gottlieb, M.D.

Date of experience: February 10, 2025
Belgium
1 review
0 helpful votes
Follow Marc R.
Unfollow Marc R.
Share Review
Report Review

Begripvol
February 13, 2025
Updated review

Begripvol, zeer begrijpend en behulpzaam. Overzichtelijke site en eenvoudig in gebruik. Ben reeds verscheidene jaren aan de slag

Date of experience: February 10, 2025

Stamboom
November 15, 2021
Previous review

Hallo,

Het is een boeiende materie, zoeken en werken - bijwerken, om een stamboom te maken.
Ik ben heel tevreden over de hulp die ik krijg via het hulpcentrum.
Het is spijtig, alleszins voor mij, dat alles in de Engelse taal is omdat ik niet meertalig ben.
Telkens moet ik de vraag stellen om mij in het Nederlands antwoord te geven.
Van harte dank!

Date of experience: November 15, 2021
Sweden
1 review
0 helpful votes
Follow Åke N.
Unfollow Åke N.
Share Review
Report Review

Roligt att få information om släkten
February 13, 2025

Fantastisk roligt att få så mycket information om min släkt långt tillbaka i tiden.

Date of experience: February 10, 2025
Spain
1 review
0 helpful votes
Follow Cristobal J.
Unfollow Cristobal J.
Share Review
Report Review

I have discover that I come from some of the famous spanish poets Garcilaso de la Vega a noble man who has king and queens as ancestors so either I have too.

Date of experience: February 10, 2025
Finland
1 review
0 helpful votes
Follow Jari L.
Unfollow Jari L.
Share Review
Report Review

My family tree construction became easier with the help of this program. In my country, researching family history becomes more difficult the further back in time you go due to many archives having been destroyed in the past. At the moment, thanks to MyHeritage, I have managed to get past the critical century—the 18th century—in tracing my ancestry.

Date of experience: February 10, 2025
Finland
1 review
0 helpful votes
Follow Terttu Y.
Unfollow Terttu Y.
Share Review
Report Review

Surprised.
February 13, 2025

Nice to find birthdays of your aunts and grandfathers and lots of generations!
But the problem is the fact that all facts in Geni are not true.

Date of experience: February 10, 2025
NL
1 review
0 helpful votes
Follow Hanneke A.
Unfollow Hanneke A.
Share Review
Report Review

MyHeritage is an excellent way to find your ancestors.
February 13, 2025
Updated review

Heritage is an excellent way to find your ancestors. With a DNA-test I found relatives all over the world. I also learned more about the history my anestors lived in.

Date of experience: February 10, 2025

Friendliness
May 9, 2022
Previous review

The Heritage called me to help me with my problem with the DNA-kit. I worried because one kit they already received, but the other not. She explained to me that I don't have to worry about it. I have to be patiënt. She was very friendly and gave me a good explanation. Thank you.

Date of experience: May 9, 2022
Czechia
1 review
0 helpful votes
Follow Helga C.
Unfollow Helga C.
Share Review
Report Review

Plná spokojenost full satisfaction
February 13, 2025

Always without problems and a large content of information and options

Date of experience: February 10, 2025
France
1 review
0 helpful votes
Follow Gerard I.
Unfollow Gerard I.
Share Review
Report Review

Famille je vous aime.
February 13, 2025

De nos jours et en remontant dans le temps "ancêtre directs ou parents éloignés",j'éprouve toujours beaucoup de satisfaction et de plaisir à plonger dans les recherches ou à 'effectuer des mises à jour.
Cela demande énormément de temps, de disponibilité, de persévérance…Le hic du site Héritage est le prix de l'abonnement 285 euros.Trop cher,pas accessible à tous.Nos descendants ne reprendront pas la continuité de nos recherches. Les retraités ont des difficultés de fin de mois. Revoyez vos tarifs à la baisse sous 200 euros et le monde vous appartiendra.

Date of experience: February 10, 2025
Czechia
1 review
0 helpful votes
Follow Milan Y.
Unfollow Milan Y.
Share Review
Report Review

Jsem spokojen
February 13, 2025

S MyHeritage pracuji skoro denně.
Velmi dobrá podpora s přechodem na OMNI.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
Follow Véronique V.
Unfollow Véronique V.
Share Review
Report Review

Depuis 20 ans
February 13, 2025

Cela fait presque 20 ans que j'utilise m'y héritage. 😊Et j'ai fait des découvertes incroyables. 😃Facile d'utilisation ce site me permet pleins d'actions. 😍 Je recommande fortement. Juste un petit défaut un peu cher😕

Date of experience: February 10, 2025