On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Les propositions d'extension de mon arbre généalogique sont très pertinentes.
I have been doing my family tree now for a few months, and have found the information from My Heritage quite good. You have to do quite alot of research yourself and just don't rely on other family tree sites for correct information. I didn't know I had so many relatives that go back many years.
Muy satisfactoria, me ayuda mucho con mi genealogía.
Pero tengo una duda en mi árbol genealógico Tengo varios hermanos casados con con varias hermanas de la misma familia, por lo que se me duplica los mismos padres.
Un saludo.
My Heritage can be fun and interesting to work with but it can get very overwhelming. Every time a new person or branch gets added to the family tree, MyHeritage searches that add with other trees and prompts with new potential matches. The potential matches that must be review grows exponentially very quickly. I quickly stopped adding to my tree but still have over 1,000 matches that should be reviewed.
My membership was up for renewal and I was interested in changing my subscription but didn't know how to go about it. After sending a query through the website a representative called me the next day and talked me through everything I needed to know and got onto a good subscription for the next year. Thanks as always to the great customer service team at MyHeritage!
I had missed an email that stated my subscription was being renewed. I then discovered that I had been charged for a second year. When I finally got in touch via phone to MyHeritage ( no mean feat I must add!) (very hard to get a call answered by a person, and equally frustrating to get an answer to an email) it was explained that I had had the option to cancel my subscription? As I did not do that, I was then only given a refund of 25% of the year's subscription. Theft by another name! MyHeritage is making g a ton of money this way. Read your emails people. There's no going back if you miss the opportunity to cancel.
It has been amazing what I was able to find. Great Grandparents baptism records from the 1800's in Croatia! I couldn't believe it and I'm so thankful!
Je trouve le coût élevé pour mon modeste budget. Je manipule avec difficulté les doublons. Je regrette l'abandon des deepstories. Mais je trouve que les ressources restent parmi les meilleures!
I asked for help on how to correct my family tree, was told I'd be sent a video on how to correct. Was sent a bunch of links but nothing to resolve my issue.
Therefore I cant use the site as I have the wrong family members attached to the tree
I asked for help on how to correct my family tree, was told I'd be sent a video on how to correct. Was sent a bunch of links but nothing to resolve my issue.
Therefore I cant use the site as I have the wrong family members attached to the tree
It seems there is an infinite amount of data for me to sort through. So many sources, seeking a lot of the same information I am looking for. Seems like we all are related at some level!
Hace años que lo tengo y estoy muy conforme
I'm still at the novice stage and still learning. I'm impresed with the speed and amount of information I found. The connection with those who authored names, dates, etc. is helpful. A very good and useful program.
I subscribed for a year of using my account online. Twice now I have been cut off from receiving emails from MyHeritage and from being able to login to their website! They seem to lose my information of something and I cannot access my account; my tree or hints or answer a relative's message. The first time I couldn't even reach them by phone because they didn't recognize my account number. I am currently unable to access my account for a second time and will have to call to be reinstated. To get their attention the first time I lost access, I had to send to certified letter to their offices in Utah! Fortunately that did get their attention. This is very frustrating and I've never experienced this loss of access on any other genealogical (or other) website before.
I try to respond quickly to all Smart Matches but have recently been overwhelmed by very large bundles of matches. In recent cases more than 900 Sm Matches were dumped on my site. I cannot properly review such large demands and am slowly working thru them
Very easy to operate, very helpful site.
You may contact cousins you didn't know existed, as you are both sharing ancestors.
I am emailing a cousin of my husband, she lives in Australia.
On October, my cousins and I, had the joy to meet a new cousin we had never met, over a lovely meal at a local restaurant.
At Christmas, we are all meeting another close cousin. We will meet her for the time over a nice Christmas meal. We are all looking forward to this!
In advance of my renewal date, I received a contact with a new offer. I had been considering a non-renewal. After considering options, I signed on to a subscription that actually adds to my research tools with minimal added costs. I'm satisfied for now. I'll reassess next year.
My Heritage was suggested to me by a friend after some problems with another site and their constant need to purchase records. My Heritage has been awesome to use navigating related family trees and finding mutual connections. It has been seamless and I appreciate how it double checks and verifies the age of family and the likelihood of their birth records and child bearing age. This has made my acquisition of heretofore unknown family, a welcome surprise and added to the ease of my research.
MyHeritage quickly helped fix an issue with my unactivated DNA test. Professional, fast, and polite support, very satisfied and highly recommend!
Such great features and accuracy have allowed me to build a treasure of names and events and pictures that allow me to imagine with detail and facts many of the life altering experiences and relatives that added value to who I am today, because of who all of my ancestors were both near and far.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account