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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Very pleased with my heritage and the possible links to other trees, not sure if I would have found these connections, my wife and I also have our dna details on here, but most have not lead to any firm links at present,after spending the last 25 years putting our trees together we still find interesting people on here, thankyou all!.
Overall, Going back into my history has been an awesome experience. Hasn't been easy to tie up loose ends on some occasions. Happily, with the help with hints etc and another site the transition has been very rewarding. The only downside is the price of renewing subscriptions when you know "the end is nigh" and there isn't much more I can add.
I like Hertiage, it gives me a lot of material to work with. And they keep on looking. And connecting
I do a little upset when they give you info and tell you They need money. There are times I don't have any money, as I am om SS, At 81 it is hard to find a job. And my health wouldn't let me any ways.
Muy útil para construir el árbol genealógico y encontrar familiares.
Easy to save info and find similar back up info and I like the discrepancy notices
I have been using My Heritage for at least 10 years. I enjoy its ease of use.
Very pleasant and helpful as always. One of my favorite sites...
MyHeritage, weekly, gives me many, many, new ancestors to add to my rapidly growing tree, Most of which I would not find on my own. Very happy with this site...
It has been wonderfull to find new cousins living in USA. The emigration from Finland to USA was so common in the late 1800 and in the beginng of 1900.
To find out about my kin away back they all seem to be on my dad's side some on my granddad but I see a lot migrated to Australia and new Zealand it great that I can go back as far as 1500 it would great the only draw back I get repeats
Chasing down all the family stories was a first step. Amazing how much was true.
MyHeritage's interface is much easier to add family members than that of Ancestry or Family Tree Maker. We have been using this application for 2-1/2 years now and have only seen a couple of issues, which were resolved by the team at MyHeritage. So this means they listen to the customers, a great way to gain confidence.
As there is always something new each day with MyHeritage, I look forward to the daily updates, even when I'm busy doing other things. There is always something new to learn. Thank You, Mike
I have been surprised at how much information was available so quickly. However I soon used up my allocation based on my plan. The only thing that has prevented my journey is the extra money it will cost.
MyHeritage is easy to use, offers detailed DNA analysis, and has a rich genealogy database while being more affordable than some competitors.
Werk er al jaren tot tevredenheid mee. Ik ervaar één minpuntje en dat zijn steeds dezelfde foto discovery die blijven terugkomen.
MyHeritage has so much information. I appreciate the emails the gave a match for me.
For years I have been stuck on going back further than seventh generations from me. My Heritage has connected me with more people and as a result I am now into the ninety generation of ancestors on several branches. Thanks for the great work you do.
I do a lot of research on the Jewish heritage of the Green family! And I get noticed as a potential robot! I think I understand but maybe unnecessary! Also I am retired and on a fixed budget, I can't afford to upgrade all the time!
I haven't received my results yet but I am confident that heritage.com will assist me to recover more of my Jewish ancestry! I've heard that you're the best! I need more details through my DNA and know you can help!
Shalom! Dennis
J'apprécie énormément d'utiliser MyHeritage. C'est une application sérieuse et efficace
Nach der Eingabe der Informationen aus dem eigenen Wissen kommen sehr wertvolle Infos aus dem Internet zur Prüfung und event. Ergänzung. Dabei werden auch Infos aus anderen Stammbaumprogrammen zur Verfügung gestellt (z.B. "FamilySearch"). Grafische Darstellung in verschiedenen Layouts.
I feel like they perform the most behind the scenes research to share with us. It is usually 100% correct and worth researching further.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team ([email protected]).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to [email protected] and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.

