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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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GB
1 review
0 helpful votes
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Value for money?
February 13, 2025

The cost of full membership, about £230.00 per year, is maybe 50% more than I am prepared to pay.
If I was using it 3 or 4 times a week doing good sessions, then maybe it could represent decent value.
Unfortunately, I might use My Heritage once a week, probably only 2 or 3 times a month, which is my fault, but I do not have the time to put the input in to the system, due to my time being taken up by my grandchildren duties.
For someone who can devote their spare time researching information, and thus finding results, it probably is good value, but for me, I am only a part time player and therefore cannot get anywhere near value for money, unfortunately.

Date of experience: February 10, 2025
Argentina
1 review
0 helpful votes
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Gracias a MYHERITAGE he encontrado a mis antepasados. Es de mayor importancia teniendo esta gran ayuda.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Very good but some bells are missing
February 13, 2025

Data handling is excellent, but some bells are missing especially with regard to displaying the resultsThere should be other tre form like direct lineage etc.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Little help on exploring Italian roots
February 13, 2025

One distant relative with lots of kin from quebec have been attached to my family tree and are overwhelming what I want to focus on.
I have no idea how to delete that group.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Very enjoyable
February 13, 2025

Really enjoy using MyHeritage, its full of surprise findings. Relatives that you did not know you had having occupations that you did not know existed is just one example of this. Its a time travel experience.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Waiting
February 13, 2025
Updated review

Still waiting for acknowledgment of my membership although money transaction completed. Am I a member or what?

Date of experience: February 10, 2025

Not again
November 22, 2024
Previous review

I have already given to you, my answer to your question. For this reason I don't intend to add any further information.

Date of experience: November 12, 2024
France
1 review
0 helpful votes
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J'apprécie les relances par mail
February 13, 2025

Si je n'étais pas satisfaite,je ne serais plus sur ce sîte

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Idont like all records from america
February 13, 2025

You have me down as janet wright Ellwood Ellwood is my maiden name. Wright is to my first husband thomas yuill wright i divorced him married my 2ed husband john linford brown died 2002 i would like to get more of Ellwood side Sheerman side Butters,Lambert Hargrave families who belong to them regards janet brown

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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MyHeritage is just brilliant!
February 13, 2025

MyHeritage is a wonderful site to find your family genealogy, they provide a multitude of experience to help you find your family and assist with your family tree.
They can also provide DNA samples that will help to find your closest relatives and they also provide Smart Matches of relatives so you do not have to search for them.
I have been using MyHeritage for donkeys years and I would certainly recommend MyHeritage.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Information
February 13, 2025

Bonjour,

J'ai eu un peu de difficulté mais tout c'est arrangé. Le service à la clientèle ma aidé. Le problème était au niveau de la poste en grève. Pour ce qui est de mon abonnement ils m'ont contacter en français. L'anglais n'étant pas mon point fort.
Maintenant, j'attends les instructions pour l'envoie de mon ADN. Des abonnées de My Héritage ont retrouvés de ma parenté. Il me reste juste d'apprivoiser le logiciel.

Date of experience: February 10, 2025
NL
1 review
0 helpful votes
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Terug naar onbekend verleden
February 13, 2025

Nu mijn roots gevonden van moeder en vader zijde.Er komt nog steeds meer gegevens naar boven

Date of experience: February 10, 2025
Portugal
1 review
0 helpful votes
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Myheritage é simplesmente fantástico.
February 13, 2025

Através do Myheritage tenho oportunidade de ficar a saber muitos factos sobre os meus antepassados.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Finding out "Eve"
February 13, 2025

The website is clear and functional for Family Historians. Once you find relatives, the AI takes over and checks through the database to find information about that person and their immediate family circle. You will get a lot of emails from this AI source!

Date of experience: February 10, 2025
Finland
1 review
0 helpful votes
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Esi-isäni
February 13, 2025

MyHeritage on helppokäyttöinen ja selkeä ohjelmisto. DNA-testi antaa paljon lisäarvoa sukututkimukseen.

Date of experience: February 10, 2025
Pennsylvania
1 review
0 helpful votes
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More
February 13, 2025

Need to get further back in years for my family. Went to 1700 s and stopped in England

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Disappointed
February 13, 2025

The health report was vague. The breakdown of DNA was somewhat disappointing as you group Western Europe and England together. I'm awake if my ancestry back to 1799,1794, 1781. U was hoping just to get at least one generation beyond that but to no bc avail sadly

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Disappointed
February 13, 2025

I have found other family tree sites which offer more data pertinent to the UK. Really disappointed that the latest census is not available to us.

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Überraschung gut
February 13, 2025

Ober einen Familienzweig wurde eine überraschende Entdeckung gemacht, die mich ins 15. Jahrhundert geführt hat. Bestätigt wurde dies durch zwei unterschiedlichen Bücher.

Date of experience: February 10, 2025
Massachusetts
1 review
0 helpful votes
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New DNA Update
February 13, 2025

I really like the idea of the updated DNA! I saw new areas that were interesting and did some reading about the different areas now on my list.

Date of experience: February 10, 2025
New York
1 review
0 helpful votes
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Never thought I would get back so far
February 13, 2025

I was able to trace one set of of my ancestors back to the 7th Century and another to the 10th. I'll be going to Scotland soon to visit some of the places they lived. It all started when I wanted to find out more about my paternal great grandmother after whom I'm named.

Date of experience: February 10, 2025