Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MyHeritage

MyHeritage

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
How would you rate MyHeritage?
grey stargrey stargrey stargrey stargrey star

MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

New Zealand
1 review
0 helpful votes
Follow Rosemary S.
Unfollow Rosemary S.
Share Review
Report Review

DNA
November 13, 2025

Very disappointed about the DNA test. Had I known about the new US tariffs which make the postage prohibitive, I would not have wasted my money buying the test. I wish I had been warned.

Date of experience: November 13, 2025
New York
1 review
0 helpful votes
Follow Ana C.
Unfollow Ana C.
Share Review
Report Review

My Discoveries
November 13, 2025

I started my family tree to document my relatives and in the process I have not only gone back 5 generations of my family, but I have also discovered several generations of my husband's family on his father's side which is great because his father died when he was a very young boy. So I have been able to put together both sides of our families and this is great for us.

Date of experience: November 12, 2025
Australia
1 review
0 helpful votes
Follow Ron G.
Unfollow Ron G.
Share Review
Report Review

My DNA Kit was returned
November 13, 2025
Updated review

After a very frustrating process of trying to do all the right paperwork to send my DNA kit to the US from Australia, the package was returned to me for some reason. Surely there are other ways of getting my DNA tested without having to go through the US given the current issues and restrictions.

Date of experience: November 10, 2025

My DNA Kit was returned
November 13, 2025
Previous review

After a very frustrating process of trying to do all the right paperwork to send my DNA kit to the US from Australia, the package was returned to me for some reason. Surely there are other ways of getting my DNA tested wihout having to go through the US given the current issues and restrictions.

Date of experience: November 10, 2025
PF
1 review
0 helpful votes
Follow Jean Claude C.
Unfollow Jean Claude C.
Share Review
Report Review

Votre service est très rapide, mais il ne me permet pas de corriger mes erreurs en"live". Je suis reneur de conseils. Merci.

Date of experience: November 13, 2025
Nevada
1 review
0 helpful votes
Follow Elizabeth J.
Unfollow Elizabeth J.
Share Review
Report Review

Very Happy with My Heritage
November 13, 2025

I have found many ancestors and living relatives through My Heritage. It is an Amazing site and so far their finds have be right on the money.

Date of experience: November 12, 2025
Ohio
1 review
0 helpful votes
Follow Lawrence L.
Unfollow Lawrence L.
Share Review
Report Review

I had uploaded my autosomal DNA file to MyHeritage quite a few years ago. Looking forward to see what additional analysis might uncover.

Date of experience: November 12, 2025
New Zealand
1 review
0 helpful votes
Follow Stephen L.
Unfollow Stephen L.
Share Review
Report Review

No help
November 13, 2025

I couldnt get help when I was locked out of my tree
Wasnt able to talk to someone
Sent emails and no replies then finally after 3 days some answerd

Date of experience: October 12, 2025
Australia
1 review
0 helpful votes
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review

I'm still subscribed to FamilyTreeDNA and Ancestry, but in the couple of months or so with My Heritage I've received heaps and heaps of clear information not previously available to me in constructing my family tree.
Good onya MH.
Bob Hay.

Date of experience: November 13, 2025
Minnesota
1 review
0 helpful votes
Follow Philip J.
Unfollow Philip J.
Share Review
Report Review

I discovered I had two separate accounts on two different email addresses. The task was simple close one and maintain the other. This became an exchange of numerous emails.
But due to the fact that My Heritage does not have a simple phone number to access an agent, nor does anyone return calls, this matter has taken weeks to resolve! I still don't know if everything is correct.
PLEASE HAVE A PHONE NUMBER THAT RESULTS IN REAL PERSON TALKING WITH THE CUSTOMER.

Date of experience: November 12, 2025
Virginia
1 review
0 helpful votes
Follow Jeryl C.
Unfollow Jeryl C.
Share Review
Report Review

Using My Heritage
November 13, 2025

Provided lots of information but I am still learning how to get some of it. I've been using ancestry and it is a bit different so it's taken some work to learn where things are. But, the information I have received seems to have been useful to me.

Date of experience: November 12, 2025
Australia
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

A Great Genealogy Site
November 12, 2025

My brother and I have done a DNA test through My Heritage and whilst it confirmed what we knew it also reveal links to countries that we did not know we were connected to.
I love this site and it helps to connect you with other family member trees. The only thing they don't do is supply govt or church BDM records so that you can be sure dates etc are correct.

Date of experience: November 13, 2025
California
1 review
0 helpful votes
Follow Lynn L.
Unfollow Lynn L.
Share Review
Report Review

My Tree keeps growing
November 12, 2025

Thanks to My Heritage, my tree keeps growing. I have found interesting information on many of my ancestors. I do find the hints on obscure relatives such as the nephew of my 4th cousins father in law a bit much.

Date of experience: November 12, 2025
Australia
1 review
0 helpful votes
Follow Jennette C.
Unfollow Jennette C.
Share Review
Report Review

Finding family
November 12, 2025

I have found more family records and actually made contact with relatives i had never met in person from the other side of the world through MyHeritage, it's been a blast!

Date of experience: November 13, 2025
Switzerland
1 review
0 helpful votes
Follow Francesca G.
Unfollow Francesca G.
Share Review
Report Review

Schnelle und informative Handhabung
November 12, 2025

Die weltweite Verbindung zu verschiedenen Menschen fasziniert mich und macht mich glücklich.

Date of experience: November 12, 2025
Peru
1 review
0 helpful votes
Follow Laura A.
Unfollow Laura A.
Share Review
Report Review

Thanks to My Heritage I have found hundreds of ancestors. I was delighted until when trying to update my profile with a new email I accidentally created a new account and cannot find anyone to help me merge them.

Date of experience: November 12, 2025
Canada
1 review
0 helpful votes
Follow sergef Grenier G.
Unfollow sergef Grenier G.
Share Review
Report Review

J'ai découvert au fil des ans mes ancêtres jusqu'en 1500 dans les différentes branches de mon arbre généalogique. Je suis maintenant à l'étape de récolter plus d'informations sur chacun d'eux. C'est très intéressant de connaître mes origines. Merci My Héritage.

Date of experience: November 12, 2025
Mexico
1 review
0 helpful votes
Follow Cesar Jesus G.
Unfollow Cesar Jesus G.
Share Review
Report Review

Las búsquedas en MyHeritage solo aportan una información muy escueta y para ampliarla te piden que visites otros árboles, solicitas autorización a los tit y muy pocas veces responden. Si pudieran proporcionar una poca de información de la persona buscada y cuando menos una generación de ancestros mejoraría bastante el servicio

Date of experience: November 12, 2025
Arizona
1 review
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

We recently paid for an 'Omni' account with 'Stories' added to it. I have been using My Heritage for years working between DNA kits from several family ancestory sites. I NEVER remember being told that each family tree was considered a "site" and that I would need to pay a fee for EACH ONE! I created a single tree for both sides of our family. In order to work more efficiently, we decided to create another tree for my husband's work which was different in order to keep track of things more easily! Now you want to charge me for that as well?!? Ridiculous!

Date of experience: November 12, 2025
Louisiana
1 review
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Share Review
Report Review

Loved doing all the research for my family. Still continuing to look for my grandparents wedding date. But I won't give up yet.

Date of experience: November 12, 2025
Canada
1 review
0 helpful votes
Follow Lise Andree M.
Unfollow Lise Andree M.
Share Review
Report Review

En amélioration constante
November 12, 2025

Recherches plus facile et de bons résultats. Je remonte plus loin dans le temps.

Date of experience: November 12, 2025