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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Austria
1 review
0 helpful votes
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Viel Info, viele Möglichkeiten
November 13, 2025

Übersichtliches Layout mit unendlich vielen Möglichkeiten der Ahnenforschung kombiniert mit intuitiver, benutzerfreundlichen Bedienung

Date of experience: November 13, 2025
Spain
1 review
0 helpful votes
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Llevo mucho tiempo, dos años, intentando repetidamente el guardar la información en un archivo reconveritriendo el Gedcom y no lo consigo. Lo he dicho enb mi última confirmación de inscriupción y sigo sin obtener ayuda al respecto.

Date of experience: November 13, 2025
Georgia
1 review
0 helpful votes
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Can't get new information
November 13, 2025

I don't get anything new and most of the information from others is wrong. Too many
Places that want to charge for information that should be shown in the original display.

Date of experience: November 13, 2025
GB
1 review
0 helpful votes
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I enjoy using MyHeritage... but.
November 13, 2025
Updated review

I enjoy using the programme, but not Geni that is bundled in my deal, and find the newspapers also bundled, limited.
I'd rather have the option of the whole genome sequencing included in my package than the other two combined.
I do like the rest of my options helping to find relatives I never knew about, the DNA matches and the photo enhancing are great.

Date of experience: November 13, 2025

I enjoy using MyHeritage... but.
November 13, 2025
Previous review

I enjoy using the programme, but not Geni that is bundled in my deal, and find the newspapers also bundled, limited.
I'd rather have the option of the whole genome sequencing included in my package than the other two combined.
I do like the rest of my options helping to find relatives I never knew about, the DNA matches and the photo enhancing are great.

Date of experience: November 13, 2025
NL
1 review
0 helpful votes
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Snelle reactie
November 13, 2025

Kreeg snelle reactie op mijn mail en een mooie compensatie regelingaangeboden.

Date of experience: November 13, 2025
France
1 review
0 helpful votes
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J ai retrouvé un oncle de mon épouse résistant disparu en camp que l on croyait simplement disparu volontairement

Date of experience: November 6, 2025
Italy
1 review
0 helpful votes
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Una nuova scoperta
November 13, 2025

Grazie a questo test ho scoperto le mie origini e alcuni antenati che avevo in comune con altre persone che hanno fatto il test

Date of experience: November 13, 2025
South Africa
1 review
0 helpful votes
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Merge duplicates
November 13, 2025

Please make a way to merge duplicate persons. I am struggling to remove duplicates and combine data when new family members are discovered

Date of experience: November 13, 2025
Denmark
1 review
0 helpful votes
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Min slægtsforskning
November 13, 2025

Virker troværdig, der tilføres flere og flere data til DNA-siden.

Date of experience: November 13, 2025
France
1 review
0 helpful votes
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Super! Bravo
November 13, 2025
Updated review

Cela fait plusieurs années que je suis sur MHERITAGE 6 J'aimerai savoir i je peux imprimer un arbre?

Date of experience: November 13, 2025

Super! Bravo
November 13, 2025
Previous review

Cela fait plusieurs années que je suis sur MHERITAGE 6 J'aimerai savoir i je peux imprimer un arbre?

Date of experience: November 13, 2025
New York
1 review
0 helpful votes
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My Heritage finds are Fantastic
November 13, 2025

It is easy to use. Coming from a Huge Family is a tad overwhelming, but exciting at the same time. Linking us to relatives on other Continents is mind blowing. We all came from everyone that was on Noah's Ark. Genesis 6 for reference.

Date of experience: November 13, 2025
Switzerland
1 review
0 helpful votes
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A few month ago, I have already informed you of the problems and I have already received confirmation from you that you are aware of these incompatibilities.

Date of experience: November 13, 2025
Germany
1 review
0 helpful votes
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Familiengeschichte leicht gemacht
November 13, 2025

Ich liebe diese App ich habe schon tolle Sachen über meine Familie herausgefunden. Das einzige was einfacher sein könnte, wäre das überprüfen von matches. Ich muss zwanzif mal die gleichen Daten prüfen. Das ist langweilig und nervt. Zusammen fassen und einmal prüfen reicht. Sonst super macher gerne weiter

Date of experience: November 13, 2025
Germany
1 review
0 helpful votes
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Fulfilling a dream
November 13, 2025

My Heritage has been an invaluable partner in fulfilling my family heritage research goals. I appreciate their improvements and add-ons and find them useful and appropriate for my needs.
Thank you!

Date of experience: November 13, 2025
Reunion
1 review
0 helpful votes
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Parents introuvables
November 13, 2025

Cela fait peu de temps que j'utilise le site, je n'arrive pas à retrouver 3 de mes grands parents pour le moment. Il me faudrait plus de temps, et plus de découverte afin de pouvoir donner un avis. Mais je retiens tout de même que le site est très bien fait et que l'on arrive à remonter loin dans l'arbre généalogique. C'est une bonne expérience quand même.

Date of experience: November 13, 2025
Germany
1 review
0 helpful votes
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Zufrieden
November 13, 2025

Mann bekommt viele Matches, leider antwortet fast niemand. Dafür kann jedoch My Hermitage nichts. Schade ist auch, dass Mann bei Doppel-Verwandte keinen Hinweis bekommt, bzw. Nicht markiert wird.

Date of experience: November 13, 2025
France
1 review
0 helpful votes
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Très utile
November 13, 2025

Toujours contente de la richesse des propositions du site.
Des « instabilités » problématiques récemment néanmoins:
- accès impossible pendant quelques heures' sans avertissement
- impossibilité hier de sauvegarder les découvertes, perte de sources non enregistrées dans des fiches de personnes. Donc travail interrompu rapidement.
C'est tellement inhabituel que c'est frustrant

Date of experience: November 13, 2025
Arizona
1 review
0 helpful votes
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Great, better than Ancestry
November 13, 2025

Would have given 5 stars, but all of a sudden image and info from 1800 replaced me as the partner to my spouse. And his children were add to mi e. Don't knew how to correct. Also my tree has my grandfather as the spouse to my mothers exhusband. Cant correct it either.

Date of experience: November 12, 2025
Australia
1 review
0 helpful votes
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I am quite disppointed with the site due to not finding any detail I need for a parent and his family based in Poland, I do keep hoping something will show up?

Date of experience: November 13, 2025
Canada
1 review
0 helpful votes
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Expanded my search
November 13, 2025

A friend experienced in geneology recommended My Heritage a couple yrs ago when i hit some dead ends with ancestry.com She said more Europeans use My Heritage and I've found so many more records using My Heritage. I'm addicted as they keep finding more leads nearly every day.

Date of experience: November 12, 2025