On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have found more family history than I thought I would have fantastic
In spite of the inaccurate explanations written, I do not understand and why you have changed the pourcentages of my own first data and also "lost" entirely some other data? Moreover, I believe only in the genetical data and not in the genealogical ones coming from papers very difficult to read and often which lie to "adapt" the false reality according to the ideology ruling these periods. As we say from a long time ago: mother is sure but father maybe. So only the genetical results are credible and reliable never the paper files..
Someone from your organization called me and pressured me to purchase two years.
He was quite persistent on purchasing the $500 deal. He kept missing how he was there to helped me. But the pressure was pretty intense.
In Verbindung mit unseren Kirchenbüchern mit Unterstützung underes Pfarrers ist es eine große Bereichung bei meiner Suche 👍
J'utilise myheritage depuis une quinzaine d'années. Au début, j'ai pu agrandir mon arbre grâce à de nombreuses découvertes, puis cela s'est un peu tassé.
Depuis quelques mois et l'indexation de nouveaux documents, j'ai à nouveau beaucoup de correspondances intéressantes et je passe beaucoup de temps sur le site.
Je suis très satisfaite de toutes les possibilités offertes par myheritage.
Love my heritage. Have been compiling my family tree as well as others for family and friends. If records are available they are there plus new ones being added all the time. Plus record numbers are there to prove it is correct. I can contact other people researching name I am researching to gather even more info and I ca n invite them to my site so they can look at my tree. Have done dna with them as well and have found so many distant relatives. They even give you a theory on some as to how u are related makes it soo easy.
Ich arbeite schon seit vielen Jahren mit MyHeritage. Entdecke immer wieder neue Möglichkeiten in dem Programm. Auch Informationen anderer Mitglieder bei MyHeritage sind sehr hilfreich.
Kann das Programm nur empfehlen
Ohne Vorkenntnisse wird der Nutzer intuitiv durch das Programm geführt. Ein Stammbaum ist schnell und leicht angelegt. Alle Nutzer die darüber hinaus in die Ahnenforschung tiefer einsteigen bietet das Programm eine Vielzahl an Möglichkeiten, um seine Familiengeschichte zu erforschen. Für mich ist MyHeritage weiterhin die beste Wahl.
It is amazing how I have been able to correct and add details to my family history. I could not have done this without the assistance of MyHeritage. In addition, it has also allowed me to expand my heritage by adding parents and spouses when I did not have these. Thank you so very much...
I have been constantly searching for information about my great grandparents and beyond. New collections added have helped me find people I never knew about.
It has provided many DNA matches in Norway. This is a great help to verify ancestors that are difficult to verify with records.
Have enjoyed checking all the details Myheritage has found
My Heritage are very quick in updating connections. However I feel I am being bombarded with information, some of which is incorrect and I find it difficult to correct wrong information without it being added to my tree.
This is a daily experience.
I find it difficult to stay on task of writing my own family history/story booklets.
The web interface works well. The key area to be careful about is automatically importing "Smart Matches." Other users may not be as keen on paying attention to the details of building a family tree. I always try and find corraborating information before adding this type of information to my tree.
Happy with you so far the only problem i do experiance is when i send message to people they either do not or choose not to reply they also take a long time to do so
Since being a member the amount of information i discovered has let me to find out a lot of family i didn't know about
MyHeritage has enabled me to find my father's family that we never knew.
Looks like it will provide some good info once it is processed. Mailing the sample from Canada was very expensive and it should clearly state that it must be shipped as a small package declaring what is in the package. This confusion resulted in package being returned and then I had to paying postage again. Total cost to ship package was about $15.00. Also should state when purchasing that return postage is NOT included.
Thanks to my heritage, they have found a lot of cousins across the world I did not know I had, and many are still being found, I would not have been able to search by myself, my heritage is worth joining thank you my heritage.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Genealogy Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gerald,
Thank you for sharing your feedback.
We’re sorry to hear that you felt pressured during your experience. Our goal is always to provide helpful information and guidance so that our customers can make informed decisions that best suit their needs. We appreciate you bringing this to our attention, and we will take your comments into account as we strive to improve our customer interactions.
If you have any further concerns or would like to discuss your experience in more detail, please don’t hesitate to reach out to us at [email protected]. Kindly include a link to this review for reference.
We appreciate your time and feedback.
Sincerely,
Samuel
MyHeritage Customer Care