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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Australia
1 review
0 helpful votes
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Family Tree
February 13, 2025

The regular tips/updates for my family tree have been great!

Date of experience: February 11, 2025
California
1 review
0 helpful votes
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I recently traveled overseas. I tried to use My Heritage to edit information and it was impossible to do. I had to type everything on notes on my iPhone. Adding people was difficult and ackward.
I do not recommend the movil version except to read, but not to write.

Date of experience: February 1, 2025
Arkansas
1 review
0 helpful votes
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Excellent
February 13, 2025

Using MyHeritage is always a satisfying experience, to me.

Date of experience: February 11, 2025
Virginia
1 review
0 helpful votes
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I ordered a kit. It came promptly, and I was notified as steps were taken to determine my ancestery from the past. Instructions for using kit were easy to follow

Date of experience: February 11, 2025
Canada
1 review
0 helpful votes
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Feeling confused
February 13, 2025

Site is a little underwhelming. Struggling with keeping my tree organized. Whenever I find a link I feel is beneficial to my search they ask for more money.

Date of experience: February 11, 2025
Georgia
1 review
0 helpful votes
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Storing information.
February 13, 2025

Sometimes hard to navigate and put things in correct family.

Date of experience: February 11, 2025
Canada
1 review
0 helpful votes
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Great platform to build your tree.
February 13, 2025

I do this mostly in the winter, it is a hobby. Besides going for a walk, I do not go outside too much at temperatures below 0 Celsius. Over time i did build up a nice tree.

Date of experience: February 11, 2025
Florida
1 review
0 helpful votes
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Need more connection
February 13, 2025

I appreciate your finding ancient relatives, but I would prefer you showing how they connect to me. So I know where to begin looking.

Date of experience: February 11, 2025
South Carolina
1 review
0 helpful votes
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Reliving the past through my ancestors
February 13, 2025

To get the full experience, you need to get the upgraded version. With it, you get all possible connections with your family tree. It has been exciting researching my ancestors, from their ancestral homes to the present. If you want to search for your ancestors, then My Heritage is the site for you.

Date of experience: February 11, 2025
Germany
1 review
0 helpful votes
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Reise in die Vergangenheit
February 13, 2025

Ich habe mehr gefunden als ich erwartet hatte. Durch den Zuwachs an Teilnehmern, habe ich die letzten 10 Jahre einen enormen Zuwachs an Informationen. Auch durch die Kooperation mit anderen Ahnenseiten ist der Input an Informationen enorm.

Date of experience: February 11, 2025
France
1 review
0 helpful votes
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Découverte du site
February 13, 2025

Voulant démarrer des recherches généalogiques nous avons découvert MyHeritage il y a 13 mois
Nous sommes contents dans l avancée de nos recherches
Site très pratique et facile d'utilisation

Date of experience: February 11, 2025
Canada
1 review
0 helpful votes
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Best Family Tree Research Site
February 13, 2025

This site provides more info. Than Ancestry.com and others.

Date of experience: February 11, 2025
Wisconsin
1 review
0 helpful votes
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Totally awesome site!
February 13, 2025

I have found out more about my ancestors than I ever dreamed of doing.

Date of experience: February 11, 2025
Germany
1 review
0 helpful votes
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Funktioniert gut, aber teuer
February 13, 2025

Die Trefferquote zu anderen Stammbäumen ist sehr hoch, funktioniert gut, allerdings ist das Programm auf Dauer recht teuer

Date of experience: February 11, 2025
New York
1 review
0 helpful votes
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My Heritage.
February 13, 2025

I have used My Heritage for over ten years now. It has provided me much information and history that I can use to validate and add to my genealogical research. There are places in the use of the site that I have still not figured out to properly use and seam to slow me down as I try to move faster gathering and correcting data. There should be a better tutorial build that further explains how low tech folks like me can use.

Date of experience: February 11, 2025
Iowa
1 review
0 helpful votes
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Learning My Roots
February 13, 2025

I have learned so much about relatives who lived near me as I grew up, but I knew nothing about them. I had no information about my mother's family because they had passed away young. I have been able to piece this part of my family together.
It is wonderful that I can share this information with other family members.

Date of experience: February 11, 2025
Poland
1 review
0 helpful votes
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MyHeritage is absolutely the best platform for anyone interested in genealogy and DNA research. Their extensive database makes it easy to find relatives and uncover family history. The family tree-building tools are intuitive and incredibly useful, while the DNA test results provide fascinating insights into ancestry.

Additionally, their customer service deserves the highest praise – every inquiry is handled professionally and seriously, with a team that is always ready to help. Support is fast, knowledgeable, and genuinely cares about customer satisfaction. If you're looking for the best genealogy service, MyHeritage is unbeatable!

Date of experience: February 11, 2025
Connecticut
1 review
0 helpful votes
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Email problems
February 13, 2025

I am no longer receiving emails. Why? I have not changed my email address. Also, I have tried to send invitations to others, but it come back as not accessible. What is going on?

Date of experience: February 11, 2025
Wisconsin
1 review
0 helpful votes
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Awesome
February 13, 2025

I have found many ancestors and love this program I have found cousins I never knew and famous people I am related to like Robert Fulton the steamboat captain

Date of experience: February 11, 2025
Virginia
1 review
0 helpful votes
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More Options
February 13, 2025

I enjoy most of what MyHeritage has to offer. I do wish there was more refined options for printing one's family tree. For example, the ability to chose just one smaller branch of my family tree instead of having to print out 100 pages. I often find the need to share just a smaller branch with particular family members and don't see an easy way to do this. I wish you would make that feature more dynamic and flexible.

Date of experience: February 11, 2025