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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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The knowledge base on My Heritage is phenomenal, consequently my knowledge base of my own family has greatly increased. It is a great feeling to find out so much about your family that you did not know before. Sometimes you find out that things you have always been told are not correct. This can be disappointing but at the same time exhilarating as a discovery has been made that puts an entirely new light on your research.
A mix of feelings as I find things out. There is plenty to find and the means to do it. Some things I have found were not as the family told me. That sort of thing leads to more research to find out the facts. This is where the surprises and disappointments can be. But all still very interesting. I find My heritage a great sit and now with Family Search in Utah added it is unrivalled.
El formato es muy completo aunque de a ratos, al ir creciendo el árbol genealógico, me cuesta ubicarme en el mismo
Desde la fecha de compra hasta el envío de los resultados, los tiempos fueron menores a las expectativas. Los costos sumamente bajos.
ALTAMENTE SATISFECHO!
Hard to familiarize the complete menu when trying to navigate family info
I love MyHeritage. I do find it difficult to access for myself as I have a complicated computer set up and I need to get my verifiation code sent to my I-phone. That is not possible according to the person I spoke with. At this time in my life my time to use my genealogy sites is extremely limited and I would love to be able to get right to work in the few moments that I have at the time. Otherwise great site! Love it!
I get great understanding and enjoyment by adding the individual twigs and leaves. Thank you to the staff of My Heritage for building, maintaining, improving and sharing your wonderful product.
J ai pu avoir le plaisir de beaucoup développer mon arbre. Un seul regret, la législation française qui est revenue en arrière sur l adn alors que d autres pays d Europe sont plus permissifs. J estime que c est mon corps, mon adn et que je devrais être libre d en disposer.
I explained my problem, the Agent looked into it immediately & issue was resolved super quick.
My Heritage ist sehr hilfreich in einigen Bereichen des heutigen Polen und zeigt immer wieder neue Personen, die zum Stammbaum passen. Allerdings nicht in allen Gegenden. Diese Lücken sind dann bei einer anderen Plattform (fängt mit "A" an...) zu finden. Etwas anstrengend finde ich die ständige Frage "Bist du ein Roboter?", was bei Eingabe von größeren Datenmengen zu unnötigen Zeitverzögerungen führt.
Très bon outil pour faciliter les recherches, accès facile à des milliers de documents archivés.
Partage de données avec d'autres abonnés, on se trouve des cousins éloignés 😊
Very pleased with the product and will most definitely extend my annual subscription.
I have ( still due to lack of interest) a problem adding a person to my family tree as a member. Sent 2 requests for assistance and no response.Thank you.
I love MyHeritage! It does everything I want and more.Sometimes I get special prices!
When you start out it is very exciting to learn more about your family roots. You soon can be overwhelmed with the sheer number of people and the generations. I felt this desire to continue and you realize it is important to the younger generation of your pedigree should they endeavor where you left off in your discovery. Family is important and is what keeps me coming back. I found just as I was nearing my goal then I had all of sudden thousands more but I can finally say, now that I have caught up, that the feelings of accomplishment are very good for the soul.
How do I do amendments, I would like to mark the people who are deceased, how do I do that please?
Très bon apport dans mes recherches et proposition, lorsqu'elles sont proposées, de bon aloi ainsi que la possibilité de croisement adn ainsi que ce mettre en rapport via mail pour des personnes qui ont la meme recherche.
Zeer leerzaam en fijn om te ontdekken wie je voorouders waren, hoe ze leefden, waar ze vandaan kwamen
Nice to know my heritage and get a few emails with relatives names etc. I think it is too dear to join with the high yearly subscription.
Very informative and a great deal of fun to find my ancestors.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul,
Thank you for your feedback.
We understand how frustrating it can be to experience difficulties when adding a person to your family tree. You may find a solution in our Help Center here: https://www.myheritage.com/help-center. If you still need assistance, please reach out to us at [email protected] with details of the issue. Kindly include a link to this review for reference when you email us.
We appreciate your patience and are here to help.
Sincerely,
Samuel
MyHeritage Customer Care