MyFaxReviews 257

I had many problems at first. They apologized and begged me to take down the review and I did to try to give them a second chance. However soon after I attempt to log into my account and they say it was "suspended". I contacted them and they demanded a photograph of my credit card. Never heard of such a thing. They said because I was not using an "American credit card". This is such a USA approach - unable to think of anything beyond their borders but eager to accept any and all $$ ASAP (provided it is "an American credit card"

Myfax.com is a scam website. They refused to cancel my trial account when I requested. They are holding my personal information and credit card hostage. I have reported the company to the better business bureau and the California attorney general.

In the past, this service was good. For the past several months, this service has become horrible and useless. I can virtually fax nothing. Either it locks me alleging I am entered the wrong password, when I AM NOT; or it gives an error message. The customer rep. Said there's a problem with the server recently on Google Chrome. I would get rid of this service immediately except that they have record of all the faxes send and received for the past five years.

I feel so bad. Myfax.com sent me an email trying so hard to help me. I had not seen their message. I wrote an awful review. I see others have but possibly others didn't known they had no control over the trial offer. It was the way I set it up. It was not their fault. They went above & beyond with their instructions but they cant do it. I have to. They spent alot of time writing very detailed instructions. If you email them, they will help you! I feel so bad!

Signed up for the 30 day free trial. Didn't want to keep the service as i wasn't using it. Tried to cancel and they said i had to call. Tried to call and can't get anyone on the phone. Was disconnected multiple times from the online chat service. 3 months later i finally try again as they are continuing to charge me. After getting disconnected and transferred to 3 different people, finally get the account cancelled however they are unwilling to issue a refund for the 3 months i paid. Ridiculous. Don't sign up for the free trial because you won't be able to cancel without a fight, they will continue to charge your card and no refunds.

I asked my fax to cancel my $10/month account on 12/15. They emailed me on 12/25 (Christmas) to say that I had to call to cancel and so I tried but did not have my fax number with me so waited until I got home from my trip. Customer service rep would not cancel effective when I notified them and said that they would not refund the $10 fee charged on 12/26. I have now cancelled and contested the charge but just want to tell everyone that the attitude and service mindset in quite poor and I would not recommend signing up!

I just discovered that MyFax has been charging me for a fax number I did not know about for the past 7 years. I have one MyFax line so when my wife saw a MyFax charge she thought all was okay. We do not audit our CC bill that carefully. One day she saw that there were 2 charges and so I looked into it and discovered the additional line I knew nothing about. The MyFax service rep acknowledged that the line had never been used, but claimed that MyFax emailed invoices to me. This was an outright lie! Now I found out that many others are having billing issues with this company. I filed an Attorney General complaint and urge you others to do so too.

I signed up for a free trial sent 2,1 page faxes. I then got an email saying that my account was suspended because i had a lot of activity on my account that was causing charges. I checked my credit card statement and had 2 $10 charges on my account. I called the company and they stated I has over 300 faxes sent on my account and that is was suspicious, they wanted me to send in a picture of my credit card on of the front and one of the back with the cvv #. Ummm... don't think so. Immediately transferred all my money to another account, then called the bank to make a fraud report and cancel the card. Stay away from them, complete scam, no legit company is going to as for pictures of your credit card

They give you 100 "pages" to send in a month but apparently each page means 60 seconds of transmission, if it takes more than 120 seconds to send 1 page then that means 2 pages! Nowhere on the website it mentions any of these. When do you expect 1 page does not mean 1 page but x seconds of transmission? Completely false advertisement.