Rover

I have opened an account 28th August this year and they charged me immediately. I wasn't happy about and decided to cancel my account immediately. I contacted them and ask them to cancel it for me and promised to refund money as it was still in within the time that cancellation with refund was possible. About 6 days later, after cancelation, I noticed on my bank statement that they refund my £24,00 and immediately charge it back to them. So, they haven't refund anything. I have contacted them right the way and sent them a screenshot of my banks statement. They were not able to explain what happened there, and said they I need to wait another 5-10 days to receive refund. That was 3 weeks ago. No payment received, but they updated my account where they claiming that they refunded my money on 28th August, but they didn't sent me an actual refund. I tried to contact them again and explain, no reply to my message nor to my email.

My dog was healthy when I dropped him off for a three-day stay. When I picked him up, I immediately noticed he wasn't acting like himself, and he smelled so strongly that I gave him a bath as soon as we got home. During the bath, I found blood on his face. After contacting the sitter, I was told there had been an incident involving broken glass and blood in the home that had never been disclosed during the stay or at pickup.

Within hours of coming home, my dog developed vomiting, diarrhea, lethargy, and later bloody stool. The next day, he required emergency veterinary treatment, resulting in $1,819.56 in veterinary bills.

I submitted a Rover Guarantee claim with my emergency veterinary records, invoices, photos, and a detailed timeline. Rover denied the claim because the illness was considered an "undetermined cause" gastrointestinal condition under its Guarantee terms, even though the symptoms began immediately after the boarding stay.

My biggest disappointment is that the Rover Guarantee did not provide the protection I believed it would when my dog became seriously ill after a booking. If gastrointestinal illnesses, which can be among the most common reasons pets need emergency care after boarding, are excluded when the exact cause cannot be determined, I think many pet owners may have very different expectations of what the Guarantee actually covers.

Rover refunded the cost of the stay, which I appreciate, but I was still left with over $1,800 in emergency veterinary expenses. Based on my experience, I will not use Rover again.

I am writing this to warn other pet owners: Rover.com's safety protocols and support are dangerously inadequate.

I recently experienced a life-threatening incident where my small dog was found roaming loose in a neighborhood in below-freezing temperatures while under the care of a Rover sitter. I have video proof of my dog alone in the cold, yet the sitter denied the dog had even escaped. Furthermore, the sitter admitted in writing that she stopped walking the dogs for two days because she felt it was "too cold."

The most disappointing part of this ordeal has been Rover's response. Despite providing timestamped video evidence and the sitter's own admissions of neglect, Rover's support team has been completely unresponsive. They failed to even review the attachments I provided and have ignored my suggestion that this sitter be removed from the platform to protect other animals.

If you value your pet's safety, be aware that if something goes wrong, you may be left completely on your own. I am now forced to pursue this through small claims court and local media just to get a response. Avoid this platform if you want actual accountability for your pet's care.

This company makes money off the backs of hard working Americans and its no a meager number or a tax. They take over 20% in fees from their workers and charge you additional fees. They also only use "positive reinforcement" this has been shown time and time again to be ineffective and cause owners to have seriously bad encounters. I would run from this company if you are about your dog and workers.

July 2025 used Rover (Penelope). Seemed to go well.

Aug 2025 used Rover (Penelope again). She had her boyfriend over. Burned up a frying pan, inside and out. Scratched the coating off a new ceramic pan. Left me multiple loads of sheet and towels to clean, coated in bodily fluids.

Sept 2025 Set 3 interviews with sitters. All 3 failed to show for scheduled interviews. No notice of not keeping appointment.

Notified Rover. They assured me they would connect me with professional, reliable sitters. Hired Sarah via Rover.

Nov 2025. Sarah was notified of in home cameras. She was good with them. Sarah was notified of Penelope's boyfriend. Advised if she respects my home, I will tip her well. Sarah was advised that I only clean with 7% peroxide, cleaning supplies would be left out. Sarah was advised 1 portion of my office is blocked off, lined with heavy visqueen plastic that goes up the walls, then lined with puppy pads in the event the dog gets sick from nervousness. Sarah was advised that all pets are abused, sensitive rescues.

Sarah chose to have her boyfriend in. They chose to blast music all night long from nighttime to sunrise. They drank all night long. They vaped in my house. The first night, I used my camera mic and barked Do Not Vape in My House. I cannot believe I even have to say this! I asked if they planned on drinking the entire time. I asked Sarah who this man in my house is and why is he constantly in and out of my bedroom. I heard her yell at him for letting my cat outisde the first night. When I asked, she lied and said no cat was outside. 2 days later, I see boyfriend dragging a live trap across my floor. I ask what animal was trapped and released at my house. She tells me the cat that got out that was terrified because of coyotes

The cat was terrified of her, her boyfriend, their blasting music from night til am because they Do Not Sleep. He was terrified of listening to them fight! Everything on camera. When I told them not to vape, she responds by telling this unauthorized man in my house to 'f her up' and they start slamming shots.

I repeatedly had to ask her if she was coming to my house because she was not there. She usually showed up around midnight, 1 am to start the party!

She brought many loads of laundry to wash. She dyed her hair red in my house. Ruining my shower curtain, a bath towel, a hand towel. There is red dye up the walls in my hallway and baseboards. Baseboards were broken with her trying to clean the red dye off. She admits she can't get it off and the walls and baseboards need painted. I have 2 year old continuous flooring. The red dye is tracked across the floor. She took up the visqueen plastic in the office saying it didn't work. Because she left the animals all locked up in rooms. The floor and baseboards of this room are urine soaked to the point that urine seeped under a closet door and soaked a box. She admits that she left my door open and left my property with the animals all locked up to air the house out of their party.

She was cooking in my house because she does not have an oven. She did all kinds of laundry because she does not have the ability to do it at her house. She repeatedly asked about using the dishwasher. I don't know why because they ate fast food.
I repeatedly had to advise her to uncover my cameras. Innocent people don't hide.

So. I believe that between staying awake for days on end, laundry, dishes and cooking; Sarah just might be a homeless addict.

Rover's response to my request for reimbursement due to the extensive damage to my home? Call Sarah.

Do Not Use Rover. They do not care about you as a client or their reputation. Grab the money and run. They should be out of business soon with this business ethic. Call Sarah for reimbursement, when they get the bulk of the money with pittance paid out to the sitter.

I would give negative stars if possible

Rover might be good for pet owners but it SUCKS for sitters. On other sites, sitters can see available jobs but on Rover sitters have to wait until pet owners find them & contact them. So NOT worth it- don't waste your time or money.

Our sweet gentle 8 yr old dog was found deceased in the most unimaginable way, by the side of the highway with a broken neck. A friend and I collected him and took him to the Humane Society. IMPORTANT: his Rover boarder Emily Hulett lied to us about the circumstances. She alleged a burglary Saturday night claiming he escaped while their home was being robbed. But when I checked with the Maryland Heights PD in Missouri and they confirmed there was no burglary at her address or any address on the street. She later admitted to the police officer that she fabricated the burglary. Also, she waited almost two days to notify us about him missing. If she had notified us immediately we could've brought other people in to search. I am heartbroken, but the lie makes it that much more painful.

I've been a Sitter for over 10 years and the Customer Support for my clients is deplorable! Rover does nothing to make their experience less stressful, especially my new clients. I've been experiencing the most difficulty with applying my $20 Discount Code for new Guests. Why the hell should they have to jump through hoops to save $20? They hate the app and I certainly don't blame them! Today I was trying to help someone and they had to call Rover and because of ridiculous high call volumes had to leave a message! How is this convenient for them and why would they want to continue? I sure would want to look elsewhere unless I met someone who was worth it. Thankfully, after great pains, it was applied. I'm still mad! They aren't doing their jobs and taking more and more of what I earn. I don't see where it's going. I pride myself on providing the best dog care as well as the best experience for pet parents. This certainly doesn't make my job easier.

Thought this was a reliable site, though I am kicking myself for booking, although I have to say, my dog was looked after and seems to be quite happy after my holiday. I only booked a Homestay sit because my dog is elderly … he needs his home comforts. The lady I booked seemed like a real animal lover, and I truly think she is. But after a few days away I noticed a small boy coming out of the car with her… he stayed for two nights, she told me only on the second day and just kind of announced he was there as there was an emergency and he was her nephew. If she had asked I would have probably agreed… but a delay in letting me know was very cheeky. Luckily my dog is used to small children. But the second thing was the worst, one of my neighbours had put a lost key on Facebook local page, it had been up for a couple days and I had heard nothing from her about not having the key I gave her. When I questioned her she admitted she had gone out without locking my door properly and it must have dropped out of a hole in her pocket… and then went on to say it was ok because the door was unlocked… no thought for the fact that from then on my house was unsecured…? When was she going to tell me? There's other stuff too, big stain on my stone kitchen floor and she didn't pick up all the poop from the garden, which in the hot weather is gross. I'm so upset that I've paid good money in good faith. I will never do it again. Like I said, the dog seems fine, which is most important, but the rest is just really upsetting. Be careful who you allow to house sit through this site.

I have taken in pets, one at a time, through ROVER for several years. Recently I took in a dog that had Matt's down to skin where he was bleeding, and his nails hadn't been cut in years. I use my own money to take him to a groomer, they cut the nails and had to pull them out of his feet where they were infected. They wrapped his feet and I explain the situation to the owner when they pick them up, at which time they gave me one star and ruinedmy four year long five star profile. I tried to explain this to ROVER, and they seem to only care about Making money – not about taking care of these animals. I immediately deleted my account and wish I had the influence to do more! Overall,they should be ashamed for simply taking in money and not trying to protect the animals they make money off of.

I contacted a sitter for my dog it was a month of contact but no meet and greet, 1 week before my trip I was told the sitter was unavailable.

I registered with rover. Not only is thevregistration process stupid and far beyond modern technology. The worst thing is the financial aspect. Not only do they have a chat tool to diectly get in contact with the dog sitter. All conversation happens via email and I was loaded with emails having one sentence statements. In the end the dog sitter told me that he is not available during the time span I had asked for on rover. I had to cancel my booking and guess what I had to pay 60% of the sitter fee. I wrote a mail to rover and never received an answer. What scum bags and cheaters and money succers asking for a lot of money for nothing.

I've been a 5 star sitter on Rover for 6 months. I had 17 amazing reviews and many repeat customers. All of a sudden I get an email from Rover that they canceled my account and all my future jobs. They closed my account and they said I cannot appeal or change this decision. What the heck? I've done nothing wrong! I'm devastated and worried about my customers. This is terrible.

Already explained, in addition this walk she took Freedom in was less than 10 minutes! Not 20 minutes I asked for! Here's your proof

ATTENTION ALL PEOPLE SIGNING UP FOR ROVER TO PET SIT, THIS APP IS A SCAM! YOU ARE NOT GUARANTEED ANY WORK! THEY DO NOT POST JOB LISTINGS, THEY TELL YOU ITS UP TO YOU TO SELF PROMOTE, THEY REFUSE TO GIVE YOUR MONEY BACK EVEN IF YOU DO NOT GET ANY JOBS. DO NOT SIGN UP! PLEASE SPREAD THE WORD THAT THIS APP IS NO GOOD! USE CARE.COM, WORD OF MOUTH, OR CRAIGSLIST! THIS IS A SCAM AND A HORRIBLE COMPANY. THEY OUTSOURCE THEIR CUSTOMER SERVICE AND ARE NOT HELPFUL AT ALL. BOYCOTT THIS COMPANY!

They do not care about their sitters at all. One of their support team cancelled one of my sits by mistake. The client went with another sitter since they thought I cancelled for no reason. The support team admits they made a mistake but will take no accountability by paying for the sit they should not have cancelled. None of my sits should have been cancelled as I did not consent to do this either, not to mention it was the wrong one they cancelled. They lost me business and a client. Every time I contact them they just say sorry, we understand, but take no responsibility at all for messing up business for me. They lost me $300 worth of business and won't do anything to fix their mistake. Their support team is a joke