Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of MyCokeRewards

MyCokeRewards

1.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate MyCokeRewards?
grey stargrey stargrey stargrey stargrey star

MyCokeRewards Reviews Summary

Coca-Cola's customer feedback reveals a significant decline in satisfaction regarding its rewards program, which was once celebrated for offering tangible benefits. Customers express disappointment over the shift from exciting rewards to a focus on charitable donations, leading to feelings of frustration and disengagement. Many feel that the program lacks accountability, transparency, and genuine rewards, resulting in a diminished sense of value for their efforts. While the brand maintains a strong presence in the market, the negative sentiment surrounding its customer engagement strategies indicates a pressing need for Coca-Cola to reevaluate and revitalize its rewards offerings to restore customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
15
value
20
shipping
8
returns
9
quality
15

We monitor reviews for authenticity

California
3 reviews
16 helpful votes
Follow Lisa F.
Unfollow Lisa F.
Share Review
Report Review

Not worth the time!
October 3, 2017

I am so disappointed, having been a mycokerewards member/player for many years. The new program does not really have rewards, rather a few sweepstakes that can be entered. Nothing like the old program and not even worth the time to collect and enter codes.

Date of experience: October 3, 2017
Florida
1 review
12 helpful votes
Follow Susan M.
Unfollow Susan M.
Share Review
Report Review

Though our household enjoyed Coke brands well BEFORE the rewards program began, coke certainly had much serious competition that would often win over the cupboard real estate space. The rewards program made Coke brands take front and center as goals for what used to be desirable items and choices helped to entertain all. Now all that is left of the program is a shadow, a ghost of what once was. Coke should be embarrassed at how they've totally bungled their now turned cheesy, makeshift rewards program. The new program is totally anemic at best as donating rewards to causes are offered by many, many other products. We NEVER appreciate having a REAL CHOICE taken away. We enjoyed using our points for some of "everything" (donations, items, etc.) but NOW we are NOT Buying, Drinking NOR even THINKING coke products! This is America and We LIKE V-A-R-I-E-T-Y. So... Good-bye Coke, it was nice while it lasted.

Date of experience: September 26, 2017
Massachusetts
1 review
15 helpful votes
Follow Silvia C.
Unfollow Silvia C.
Share Review
Report Review

This "new and improved" program sucks... gonna eff. The whole thing and just buy the generic version at least that way I save money..

Date of experience: September 26, 2017
Missouri
1 review
9 helpful votes
Follow Carley E.
Unfollow Carley E.
Share Review
Report Review

Horrible!
September 26, 2017

I have been a loyal Coke drinker forever and loved the rewards program. There used to be such a wide variety of rewards to be able to choose from and the new rewards program is so disappointing. They seriously need to revise the program and make it more like how it used to be because I feel like my huge bucket of codes is useless!

Date of experience: September 25, 2017
New York
1 review
9 helpful votes
Follow Sharmila H.
Unfollow Sharmila H.
Share Review
Report Review

Makes me want to switch to Pepsi products. I've been a loyal Coke customer for decades, and enjoyed the rewards program. Why did they even bother with this new program?

Date of experience: September 24, 2017
Georgia
2 reviews
27 helpful votes
Follow Steve E.
Unfollow Steve E.
Share Review
Report Review

Worthless
September 24, 2017

A once tedious program that at least provided coupons is now utterly worthless. The whole thing is not worth the ink the use to print the numbers.

Date of experience: September 23, 2017
Illinois
1 review
18 helpful votes
Follow candy f.
Unfollow candy f.
Share Review
Report Review

New rewards suck $#*!
September 22, 2017

The new rewards system is just terrible. Really, they would have done better to just eliminate the whole thing, rather than trying to convince us that the new program was somehow an "improvement". What a load of crap! Boycott coke!

Date of experience: September 21, 2017
Pennsylvania
1 review
12 helpful votes
Follow Cindy B.
Unfollow Cindy B.
Share Review
Report Review

Cheapskates!
September 21, 2017

You overcharge for your product, then dangle a carrot of rewards to try and "gain our loyalty" then when you pull it away you expect us to stick around? I feel sorry for the people who are addicted to soda and won't stop buying the product as a matter of principle. If you want change stick to your guns. Start making ice tea or buy one of those home soda machines until we give them a reason to change, like hurting their bottom line. Otherwise they will just laugh in the face of "soda junkies"

Date of experience: September 21, 2017
Georgia
1 review
15 helpful votes
Follow Deb C.
Unfollow Deb C.
Share Review
Report Review

Goodbye Coke
September 21, 2017

I have a lot of codes that I will not use. I have stopped purchasing Coke products. If we, the consumers, really want to make a statement we have to stop buying coke products.

Date of experience: September 20, 2017
Florida
1 review
17 helpful votes
Follow Renee L.
Unfollow Renee L.
Share Review
Report Review

So disappointed.
September 20, 2017

I have stacks of codes because your last program would only let me enter so many a week. Now they will sit and collect dust because there is nothing worth using them on. This was definitely a downgrade to MYcoke rewards. Whoever came up with this bright idea should be fired. Go back to being an actual "rewards" program. There is nothing rewarding about your revamp.

Date of experience: September 20, 2017
Florida
1 review
7 helpful votes
Follow Terry H.
Unfollow Terry H.
Share Review
Report Review

The new rewards only reward Coke. It is a disappointment and a waste of time. I still like Coke better than the other cola choices. But I'm out of the rewards business

Date of experience: September 19, 2017
North Dakota
1 review
10 helpful votes
Follow Candy B.
Unfollow Candy B.
Share Review
Report Review

Not worth my time,
September 19, 2017

Most of the things to use your points on are junk, if I wanted to donate i would and get the credit myself, this just lets coke get the credit and tax write off

Date of experience: September 18, 2017
California
1 review
12 helpful votes
Follow MJ W.
Unfollow MJ W.
Share Review
Report Review

There IS NO reward. Oooooooo, a 1/500,000 chance of winning a trip. Wow, a 1/1M chance of getting cash. I don't mind taking the time to enter codes and show my loyalty, but I want to see/hold/get something for my time. All I get with this program is dissatisfaction. Go back to the old way!

Date of experience: September 18, 2017
Michigan
1 review
7 helpful votes
Follow Unhappy g.
Unfollow Unhappy g.
Share Review
Report Review

What a waste of time...
September 14, 2017

I've been drinking Coke for close to 60 years with all the changes you've made to "Better" the taste of Coke. Now you've screwed with Coke Zero... Yuk. Who ever the taste-testers were, you could have hired a bunch of chimps to do a better job because the new flavor tastes like WATERED DOWN PEPSI! Those taste-testers must have been eating onions right before they tasted the new product! All I taste is carbonated water and the fake sugar flavor of Aspartame. As for the new way to use our codes... that stinks too. Why change a good thing like rewarding us great folks with the ability to spend our points on free coupons for coke... I guess the owners aren't making enough profit. Ha!

Date of experience: September 14, 2017
Pennsylvania
1 review
5 helpful votes
Follow Dave H.
Unfollow Dave H.
Share Review
Report Review

Coke rewards
September 13, 2017

I kinda like this new way where you can Donated your pints unlimted access to help the red cross out for the people in texas the only thing is will they get the creit?

Date of experience: September 12, 2017
New York
2 reviews
20 helpful votes
Follow April L.
Unfollow April L.
Share Review
Report Review

New coke reward suck
September 11, 2017

I liked using my hard earned points for gift cards or real items. Now you are just throwing your points away to enter sweeps and such where the odds of winning are crap.

Date of experience: September 11, 2017
Illinois
2 reviews
15 helpful votes
Follow Angela S.
Unfollow Angela S.
Share Review
Report Review

TERRIBLE
September 11, 2017

I have never seen a list of winners or a winner that won a trip, refrigerator or anything big. After they quit the last program it was horrible. Two Christmas's ago it was pretty good then this past Christmas it was like a sweepstakes thing. I know companies cut back but man, why even do this if your going to LIE to your customers. I switched from Pepsi to Coke for the rewards, time to change back. Really disappointed. I wish the company would respond to our issues.

Date of experience: September 10, 2017
South Carolina
1 review
14 helpful votes
Follow JAMES T.
Unfollow JAMES T.
Share Review
Report Review

HATE-HATE-HATE
September 7, 2017

I hate this new rewards program. Waste of time. Who wants to spend time entering codes only to waste time by not winning the sweepstakes. What a joke. If the wanted to do away with the rewards that is what they should have done. This makes Coke look bad.

Date of experience: September 7, 2017
Washington
3 reviews
23 helpful votes
Follow Brandy J.
Unfollow Brandy J.
Share Review
Report Review

I have been collecting My Coke Rewards since 2007. Coca-Cola is one of my favorite brands and definitely my favorite soda but it saddens me that it's new rewards program is so awful. I stopped collecting rewards since the new program began. It is not worth my time or effort to enter for sweepstakes that I will more than likely never win nor really care about. I enjoyed banking Coke Rewards and saving up for movie tickets or a personalized Coca-Cola item. Every Christmas I looked forward to seeing what new rewards were available. I wish Coca-Cola would go back to the old rewards program or give us something even better. As an extreme Coke advocate (I go through two 35 packs per week, plus only drink Coke at restaurants) please listen to us fans and bring back the old program.

Date of experience: September 6, 2017
Illinois
1 review
16 helpful votes
Follow ty c.
Unfollow ty c.
Share Review
Report Review

Not worth your time
September 6, 2017

You need to go back tot he old way. Fire the idiots who told you this was a good idea.
I've already noticed that I am turning to other brands

Date of experience: September 6, 2017