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MyCokeRewards

1.6

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MyCokeRewards Reviews Summary

Coca-Cola's customer feedback reveals a significant decline in satisfaction regarding its rewards program, which was once celebrated for offering tangible benefits. Customers express disappointment over the shift from exciting rewards to a focus on charitable donations, leading to feelings of frustration and disengagement. Many feel that the program lacks accountability, transparency, and genuine rewards, resulting in a diminished sense of value for their efforts. While the brand maintains a strong presence in the market, the negative sentiment surrounding its customer engagement strategies indicates a pressing need for Coca-Cola to reevaluate and revitalize its rewards offerings to restore customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
15
value
20
shipping
8
returns
9
quality
15

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Arizona
1 review
22 helpful votes
Follow Mary M.
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New website is horrible. I can't access it on my mobile anymore. Now having levels for rewards and the codes worth less, isn't worth all the trouble. I have also had thousands of points disappear. Coke isn't in favor of their customers.

Date of experience: March 16, 2015
Ohio
1 review
15 helpful votes
Follow Mark F.
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Lost over 3,000 points upon change in site. Have contact MyCokeRewards at least 4 times by e-mail, after much delay get response that says everything is fix. Upon login find that nothing has changed. Can't get thru on the phone. Expected much better from Coca-Cola. This rewards program is a disaster.

Date of experience: March 11, 2015
South Dakota
1 review
20 helpful votes
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I spent 750 pts on a $30 FTD reward. The code I was sent wasn't valid. When I tried to contact mcr cs, I kept getting generic responses that had nothing to do with my concern. I'm not dealing with $#*!s. FU coke! I'll stick to pepsi.

Date of experience: March 3, 2015
Illinois
1 review
20 helpful votes
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New Site Sucks!
February 23, 2015

I can't sign in at all and I keep contacting them and they keep telling me "the problem is fixed." I like the old site so much better!

Date of experience: February 23, 2015
Washington
1 review
24 helpful votes
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New site terrible. I quit
February 23, 2015

The changes to mycokerewards is horrible. The social aspect is worthless. Less points per week. Less value in the rewards which were already not very valuable.

Not worth putting in points.

Date of experience: February 22, 2015
Virginia
2 reviews
17 helpful votes
Follow S M.
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Terrible service
February 21, 2015

I'm unable to access the new coke rewards site. I keep on contacting coke rewards with no response. I have lost close to 3000 points.

Date of experience: February 21, 2015
Colorado
1 review
31 helpful votes
Follow Andy B.
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The new coke rewards site is horrible and a major step back in friendliness to consumers. I have been doing this for many years and my family drinks a LOT of coke products. Now, the new system essentially ignores that loyalty and forces you to become part of it's marketing to gain rewards. I have a balance of over ******* points - hey coke don't you think I might be a loyal customer and deserve better than bronze status?! In addition, the website does not work well at all. Crashes frequently and does not accurately track points. Finally, the weekly limit of 75 points is too low, particularly since I now have a stack of caps I could not enter when the system was transitioning and not working. I am thinking about bagging coke products all together and going to pepsi due to how bad they have screwed this system up. Coke, you have some work to do.

Date of experience: February 15, 2015
Texas
2 reviews
43 helpful votes
Follow Pamela A.
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Petition regarding the new MyCokeRewards program

Every signature will generate an email to Coca-Cola regarding the problem of obtaining Status level rewards

https://www.change.org/p/lauren-thompson-coca-cola-allow-all-mycokerewards-members-access-to-all-status-level-rewards

Date of experience: February 9, 2015
Georgia
1 review
14 helpful votes
Follow charlene t.
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Where are all my points I was up to date and now they are gone

Date of experience: February 3, 2015
Colorado
2 reviews
50 helpful votes
Follow Victoria G.
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In the past I have entered and saved points and redeemed for NIKE gift cards - awesome deal and I have several pairs of great running shorts thanks to Coke. HOWEVER, the new website now has levels of Status that you have to achieve (bronze, silver, gold) in order to get the different tiers of rewards. I wouldn't mind this except that the ONLY way to get status points involves whoring out your social media accounts as free Coke marketing. I choose to be extremely minimal on social media for a reason and Coke isn't going to be the thing that changes that. Watching videos, taking surveys etc isn't a bad idea and I would participate in those but the caveat is that to get your points you have to also tweet or post of FB that you did it - that's waaaaaay too intrusive and controlling and the rewards offered aren't worth it. Basically if you aren't willing to sell out and give Coke free marketing you should skip this rewards program - not worth it anymore.

Date of experience: January 30, 2015
Maine
1 review
36 helpful votes
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I have been using this site and entering codes for some time. First I used the points for merchandise which, to be honest, was not very good. Then I went for the sweepstakes, which apparently they have now stopped (or I do not have enough STATUS to enter). They recently overhauled the site to make you jump through hoops on social media and be a shill for Coke to get STATUS, the sweepstakes link doesn't work and the BRONZE REWARDS (which is the STATUS you start out with) are meager and marginal. Don't waste your time doing unpaid marketing work for Coa-Cola.

Date of experience: January 29, 2015
Missouri
1 review
22 helpful votes
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Format for entering codes and choosing rewards has been changed resulting in more complexity and opacity. Hardly worth dealing with.

Date of experience: January 27, 2015
Florida
3 reviews
35 helpful votes
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Been saving rewards points for a year and finally redeemed 300 points for a $25 restaurant card last week. I entered the code on the site they gave me and never got the $25 posted to my account. So now I've wasted 300 points to receive NOTHING. Customer service said they couldn't help me, so I posted the issue (among many others' complaints) on their FB. Mycokerewards will not help me, they say that the code is expired and they've blamed it on restaurants.com. REALLY? It's YOUR point system, Coke! Buck up and treat your customers fairly.

Date of experience: January 2, 2015
Arizona
1 review
14 helpful votes
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I redeemed 2,000 points to get a "Misfit Shine" fitness tracker. When I received it, I was unable to use it with my phone - I do not have enough memory on my phone. I called the company to inquire about returning it. Their response was, "You may not return it to us because you can purchase more memory for your phone to use it". I am dumbfounded! 2000 points spent! Time to wean myself off of Diet Coke - it's so bad for you anyways...

Date of experience: December 29, 2014
Australia
3 reviews
17 helpful votes
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I heard about coke rewards when McDonald had the Monopoly and one of the prizes where 50 rewards as a prize and i followed the links on the Maccas website. I ended up on the register page and i registered and it said: Thank you for your interest in this site, but we are unable to accept your registration at this time. I tried the next day it said the same thing, and the next day and today twice. I say STAY AWAY!

Date of experience: October 2, 2014
Kentucky
1 review
17 helpful votes
Follow Will W.
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Used to be one could save a bunch of old caps & enter them together. Not anymore!

Now it looks like someone in management has made that risky, because if you don't enter them right away, the system kicks them out as old, giving you the message: "Sorry! The promotion is over. Your code is no longer active."

Date of experience: August 26, 2014
Idaho
1 review
15 helpful votes
Follow B W.
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In the past, there were actual items, and cheezy ones, you could redeem your point on. However today there are only a handful of items, and the rest are cheezy gift cards to facilities that none of them are where near where I live. So I'm stuck with the handful of cheezy items.

Date of experience: July 13, 2014
Michigan
4 reviews
9 helpful votes
Follow iva s.
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I've been able to get some really nice things from this site. I especially like that you can take your points and give to charities. As long as the points are available I will continue to use the rewards site!

Date of experience: April 25, 2014
Missouri
1 review
11 helpful votes
Follow J E.
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They only allow 120 points to be added each week. Most prizes are cheaply made and they take 4 weeks just to process your order and then another 3 weeks to deliver. Should your order not arrive, they do nothing! They don't guaranteee delivery. They never post the winners of the Sweepstakes and in the 5 or so years I have not won any of the Sweepstakes. Big scam!

Date of experience: April 17, 2013
Massachusetts
12 reviews
41 helpful votes
Follow nascarmom S.
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Basically you save your My Coke Rewards codes and enter them in for prizes and such. Some of the prizes are kind of cheezy and in my opinion nothing I would save like crazy for, and the ones that are really good have an astronomical point value. However my husband drinks an insane amount of Coke and we do save our rewards.
I turn mine in for coupons for free food or drink that they will snail mail you. You can also get free Club Pogo memberships by turning in your codes - my son enjoys this very much. Also, you can get the codes off of anything manufactured by CocaCola, including Powerade and Desani water, so it's not just Coke you have to drink.
The things I don't like are the site only allows you to enter 120 points a week which is kind of a pain in the butt... I like to enter whatever I have all at once and not have stuff hanging around my house... but it works for me I guess. And also if you don't turn in points or trade for a reward for 90 days your account is considered inactive and you will lose any points you have banked. I have a friend that this happened to, but she did say she called the company and they had great customer service and replaced her points for her. All in all, if you or someone in your house drinks a lot of Coke products, this is a decent site.

Date of experience: July 30, 2012