AT&T Digital LifeReviews 218

I was talked into this by my Cell phone guy. This is a big mistake! You WILL be sorry!
They made ALOT of holes in the walls to install the cameras. I was supposed to get a text if the cameras detected anything, but that doesn't happen. The inside sirens that beep when the thing is turned off or on don't beep in unison. You should hear the thing when its turned off or on! And We are paying $41.58 a month for 12 months for the Equipment! That plus $54.97 for the monthly service is $100 a month for this. We hate it and I regret my decision to go with AT&T. Also-It takes 8 to 9 hours for the installation! And LOTS of holes in our walls that had to be patched and painted and all the equipment plugs into your outlets so you will have stuff plugged in all over you house. I tried to cancel, but I am too late and will be charged a $500 plus cancellation fee and they wont come out and un-install the equipment. They said "its yours!" The $500 cancellation fee pays for the equipment so we don't care what you do with it. Don't make the same mistake I did-get someone else, don't fall for all this hype and pay $100 a month for a rinky dink security system that plugs into the outlets all over your house.

We were deceived into believing we were getting their product and services at $29.99 a month and we did not know they installed the higher priced system at $39.99 a month until we received their bill! We called customer service and they told us that there was no way we can change to the lower service. They said if we cancel their services it will cost us over $600 early cancellation fees. We are seniors and on a limited income and can not afford this amount each month! WARNING! DO NOT DEAL WITH THIS COMPANY! If there is anyone that can refer an attorney please help us!

Purchasing a Digital Life security system was one of the worst mistakes I've ever made. At the time I made the purchase I was told that if I were to sell my house, the system could easily be transferred to the new home owner, However, when I actually sold my house, the new owner and I made multiple phone calls to Digital Life, over a 3 month period of time, only to be finally told that it isn't possible to transfer the system to a new home owner. I was told that I was locked into a 3 month contract and that I would need to pay $300 to cancel service. That is for a system that never worked well, needed multiple service calls, and is located in a house that I no longer own!

Most incompetent Company I deal with. Took 4 Installation 'Professionals' to get the system installed correctly and working to out satisfaction. Without writing a book, an example is that the first technician installed the hardware on the front door but neglected to 'activate' it so if someone broke in the front door the alarm wouldn't have sounded. We had to discover that on our own. AT&T has no option for a 'Panic' alarm on a fob or anywhere other than the hardwired Security Panel or your smart phone which is not an option for older, non-technical users (picture Grandma finding the App & using it on her iphone under stress at 3am?!). The beeping indicator when setting or disarming the alarm is so faint that it is impossible for older clients to hear. In the 6 months that we have had the alarm and service they can't seem to keep straight that there is a different billing address and service address. We have no confidence that they will actually show up at the correct property if there is actually an emergency. We bundled AT&T security with AT&T TV, Internet & Phone. As soon as our contract is up we will be switching to ADT. Big mistake to ever get into a contract with AT&T Digital Life!

Digital Life Customer Service called telling us that our system was not working correctly, asked me to check an item for them after which the man said it was a problem that I could not correct--but they would need to come to the house to fix. Because it was something that I couldn't fix, there would be no charge --he stated the normal charge was 40 dollars. Service comes--and decides it was something I could have done. He charges 99 dollars and tax. I called DL and was told they would checkin to the issue and call back within 30 min. They have yet to call back. I called after a few days and was told there was no charge on our account--so assumed there wasn't until receiving the bill in the mail. Calling again I was passed from one department to another--apparently even from one town to another--at the end the man stated because the man who called us at the beginning did not put in his notes that there would be no charge, then there would be a charge. How unethical! After 1 hr and 47min, I told the last person that because they told us there would be no charge-they should take it off-basically let ATT DL learn from their mistake and be sure all future clients understood there would probably be a charge. He said it wouldn't happen. Basically I as the client have to eat the cost of their mistake.
What exactly does it say on our account? I told him to add some very specifics remarks I made to let me know if they really do put down what the customer says.

The only thing I can say is if I had the hindsight to go back 3 months I would have ran out of the AT&T Store instead of agreeing to have this worthless expensive equipment and service placed in our home. If I had the additional funds, I would have this crap pulled out of my home right now. I had the opportunity to not have it installed and the CSR convinced us to stay and also stated she would provide a monthly credit and of course they lied. No credit just larger bills. Stay away from this service, do not agree to it, JUST RUN! If I could give this service a zero, I would.

I have not had the service long, however it has been a nightmare. I had my alarm going off and tried to call, I could not. The number kept telling me to check the number and try again. Today I spoke to Brent from Tech Support, he told me "it was because they were receiving to many calls." I question that should not happen when you call a security company. He said "that is why there is 911 if it was an emergency." I spoke to Adrian in billing and she was unhelpful and on the edge of rude. Because they know you can't cancel so their staff it unhelpful! My system loses power often and no one calls to check or follow up. This was the BIGGEST mistake, I DO NOT feel safe at all!

My husband had the system put in not more than a month ago. We should have been tipped off that the company was a waste when the tech told us he had driven to our home on the west coast of FL from MIAMI to do the installing! Well, the system is now not working correctly with showing a LOW battery and customer service is lacking any kind of SERVICE! We were told someone would be at the house between 4 and 7. Needless to say, no tech AND no phone call! When we called to complain about it, the service rep hung up on my husband! I guess the saying Buyer Beware applies here! We will try to cancel our service as soon as we can connect with the customer service department. Who KNOWS when that will be?

1. They don't disclose all of the stipulations to you prior to receiving the equipment. The alarm system box that contains the battery and cellular equipment is about 14" wide x 12" tall x about 7" deep not including antennas. It must be located 4 ft off the ground, hard wired into an outlet, plugged into your router, and cannot be located in a washroom. This makes it very hard to even find a "hidden from view" location for the damn thing to even work. You will also need a wireless signal booster to even have the far sensors to work. My router is centrally located in my small house and we even needed it. Had to beg for it and the wireless (wire through power line) connection to avoid having to run additional cables.

2. Pray all of the sensors work on day one. Ours didn't and it required additional service. Service that initially took over one week, and did not resolve the issue. 7 additional days later, they physically sent out a tech... who could not resolve the issue because his own support team kept him on the phone for 4 hours. If they can't help themselves, do you think they will help you?

3. Now the bs. They actually are going to try and charge us a $600 cancellation fee because we are now past the 14 day trial period. They don't give a damn whether or not the system works, or if you are satisfied, they want their money.

Bottom line, get another system. Even during the time period when they remotely bypassed the bad sensor, others temporarily failed and triggered the alarm. Police have been sent to my house multiple times for false alarms. Not good.

Update, I'm two months into my service and have never been able to use the system. Tonight the 3rd technician attempted to fix it and like his predecessors has failed. He was at least nice, but I was told a manager would be coming on this visit. I have a small, open floor plan house. The root of the problem seems to be that the main unit is not centrally located. Should the installer not have been aware of this? Due to the open floor plan, there is no way to mount this out of site. I liken the main unit to the size of an extra large toaster oven. So basically the door furthest away keeps getting low signals and triggers the alarm. They do not have signal boosters for this system only signal repeaters, which are as useless as a pig with a purse. I'm not trying to get out of the contract to be spiteful, if it worked all would be well. I just want out of this contract because they can't fix it and I need an alarm system that works. You have had 3 attempts to make this right AT&T, just let it go. Let me out of this contract that has not been honored and I'll chalk it up to lesson learned. I'm about ready to cancel the cell phones, cable, house phone and Internet too, and that's NOT under contract anymore. Charge me the $600 and they will be on the losing end of this battle. After I contact them tomorrow, my second call will be to the FTC. I encourage everyone on here to do the same.

I work 3rd shift and I was told he would be at my house by 8am, will 10am rounds a round and he shows up. They ordered me a garage door opener that I did not need since I don't have a garage and a door lock. Since the door lock was not on his paper work he was not going to install it. WHAT! When he asked me 3 times what 2 doors and windows to set. He almost install the wrong door down stairs. Ok all done I will be right back and left. No Hi or Good Bye. No card or manual or a quick reference guide to follow? Then after I complained for 3 days in a row I did not want that Installer back at my house guess who shows up and wake me up at 6pm to install me door lock. The grapy installer. Did I ever hit the roof! What is wrong. I also wish I would have read the Reviews first too!

Went in to get my wife a new phone for mothers day. I was showed a presentation and all looked good. When they came to install everything was extra and they destroyed my house putting it in. Sloppy uneducated people install the equipment. Systemperature was in one day and I was so pissed I had them take it out. The gentleman from att that removed it told us Slomins is much more professional as they go to school and are properly trained. I was tricked into this disaster and hope I can save you the aggravation. Now I have to wait a week to have my old alarm from Slomins hooked back up 10 years I had it no problems. Live and learn, if it ain't broke don't change it.

First bill came today. The amount is $127.00 is supposed to be $54.97 with a possible year long $20 installment fee for the "included equipment"? So I'm waiting to see what all these extra charges are.
As far as equipment goes, is not the most up to date, very bulky compared to my old system. Install guy was very professional and did a good job. Am waiting to see what my bill will be next month. If it's $127 again my next call will be to the Attorney General's Office to file a complaint against ATT. Still on hold 30 min...
WOW wish I would've did my review research before signing. Was out of contract on my last system wish I would've kept it now. Thought this system stating $25 cheaper a month would be better. I was wrong, still on hold 33 min now. This is my first time calling ever Wtf

AT&T Digital Life are THIEVES! The customer service rep that talked me into this service promised that the only fee was the monthly payment of $44.98. She said everything else was included. I asked this and was assured of the same three different times. When the install tech arrived, I was informed it only came with three windows and I would have to purchase more at ridiculous prices. I told them to leave. After "cutting" me a deal of only having to purchase one pack of three windows and providing the rest, he installed everything. When I received my bill, it was an astounding $296!
Apparently, the keyless door entry that he installed that I didn't even know I was getting, was an additional $99 plus tax. They would not take off the charge and continue to charge me $5 late payment fees, even though I wrote the corporate office about it.
Then, for some strange reason, the next month's new bill had new charges of over $83 instead of the promised $44.98 a month.
I cancelled my AT&T UVerse and Internet due to faulty billing practices. When I returned the equipment to UPS, the UPS clerk said, "Let me guess, AT&T?". He said that equipment was being constantly returned because AT&T keeps changing the prices on people.
If there is a lawyer out there that wants to handle a CLASS ACTION SUIT, I'm in!
I want them to come get my equipment and waive any cancellation fees.

I purchased this system Thanksgiving weekend with the understanding that there was a promotion for a camera to be included. I had the system installed mid-Dec. With my first bill, I was charged two $33.33 installments towards a $100 camera. My second bill had a third $33 charge. Since then, I have had numerous calls with customer service and the store where purchased. I have been given the run around. They are refusing to credit my account for the $100 camera even though all of my paperwork has it clearly shown as $0 due. Now I am on the phone with customer service AGAIN and I think they just hung up on me! I had ADT for 14 years with zero issues. I only changed to AT&T Digital Life FOR THE FREE CAMERA! The system itself works okay except once the alarm went off in the middle of the night because one of the glass breaks had a false reading. That was fun. I would not recommend this system to anyone