AT&T Digital LifeReviews 218

I had my system installed June 18th and it is still not working. I have had numerous technicians out and no one has been able to fix the problem. I had ADT before and wish I had NEVER switched. I have a 2 story house and they didn't even hook up the upstairs. Now they are saying since the Digital Life installer cut the wires that ADT had installed there is nothing they can do because he ruined the connectivity. I have pleaded with Customer Service to have a Manager contact me and they refuse saying they are way too busy.

THIS PLACE IS WORTHLESS! I have called their "so called customer service" 9 times, refused me to speak with a manager/supervisor, put me on hold, went to the store and only option was for them to call the same "so called customer service"...
I tried to take advantage of their "moving" program with a 3 month delay while the house is built... and they continued to charge me and monitor the house I moved out of! I can't get any help, every call to them causes me more and more stress. WORST WORST EVER.

We signed up with Digital Life last May, but have had many problems, since then. First of all, on many occasions, our online payments haven't gone through and then we've been hit with late fees for nonpayment. It's not that the payments have bounced-according to the bank, they've just come back to the bank marked as "returned" despite the fact that our account has plenty of money in it. And Digital Life can't provide us with any explanation at all. As a result, the company terminated our contract and charged us late fees and an early termination fee. Without letting us know. A full month later, we received a bill from ATT with no indication of Digital Life's involvement- just a mobile number. After an hour with ATT's fraud department, we figured out what was going on, but apparently ATT had zero access to any Digital Life information or files other than the information regarding the mysterious mobile number. I do NOT reccomend this service at all.

I wish I would have read the reviews before signing a contract with this company. Every review I have read is true. After 3 months of service I am very frustrated with the horrible customer service, the faulty equipment, and poor installation. My security camera has fell twice, and the only option given was for me to pay $99 for a technician to come and fix their own mistake! So I reinstalled it myself to avoid the fees. I was told that my equipment fee was waived due to a promotion that AT&T was having when I signed up. That was a complete lie, my bill was supposed to be $64.99 and I am now paying $99 due to equipment charges! My door sensors were faulty and did not chime when my doors opened. I am beyond pissed and regret ever signing up with these scammers.

This "Company" is without a doubt scamming everyone - including AT&T.
We're I a Lawyer I would file a class action law suit against Digital Life (aka Digital Death). I would work pro bono until I drove them from the market place.
They offer low tech cheap products which do not work for long. Zero "Customer Service". No follow up. Always rude.
And unless you are a lawyer DO NOT sign any agreement with them.
This low life group should be considered as United States Customer Terrorists.
AT&T was duped by these thieves.

We have had problem from installation to cancellation. Finally our 2 year contract was over, it was a pain trying to cancel the service. IT took the installer 2 full days to install our system, i had stay home while they did the installation. It wasn't working the first week after the install, so i had to call their tech support several times. I was promised a color touch screen pad but was given a monochrome style touch pad. The pad starting flicking about a year ago, but guess what, you need to pay for the new touch pad. I paid $45 a month for the most basic service to get a peace of mind. I got upset everytime i called their support. I called in Nov to cancel my account but got a new bill 2 days ago. I called them again, and they said I didn't properly cancel the service so I had to pay for another month.

Stay away if you don't want to waste anytime with their support people.

Don't get AT&T for your home security! Their stuff is not wireless like they claim. And horrible customer service. I was told one thing by a tech that came to install the services and a rep over the phone which was all a big lie! Now that I just trying to exchange a stupid camera they are telling me I can't after I was promised I could with no charge and they see it in my notes! The supervisor threaten to hang up on me and wouldn't nor wanted to help me.

Stay away. There are better, much better options. AT&T Digital Life is a terrible product, service, installion. Most of the customer service people I spoke with are professionals, but stay away from technical support. I spoke with one and she was terrible at her job. PLEASE DO YOURSELF A FAVOR ANS STAY AWAY FROM AT&T Digital Life. You will save money and avoid unnecessary frustrations. AT&T has No business in the home security business.

Anything the technician does at your house at&t will find a way to deny it. I was a loyal customer had everything at&t cell phone 250, uverse 100 and security 50.400 a month total on at&t now I'm dropping all of it. They won't get anymore of my money the tech moved our entertainment center out causing tv to drop they came out and denied it. I hate at&t and would rather go phone less, cable less and without security. Save me money. For being cheap cheating bastards they lost 4,800 a year from me

We had Digital Life installed at our house June 19th. Nine days later our house burned and was a complete loss. I went to AT&T that day to replace my phone and was told since it had not been 14 days that I would not be responsible for the equipment. The sent a tech to our house on July 3rd to confirm that no equipment could be salvaged. The tech called his manager and sent pictures. Thought this was taken care of. Started getting bills. Sent letter back with one of the bills explaining what happened. Went to AT&T store to have TV, phone, and Internet installed at the new house. They wanted me to pay the bill first. They told my rep that their system was just not updated yet. Manager fixed it where I could get service. I had a web chat with one of their people. She even said that when the tech came out to confirm that no equipment was salvageable it should have been taken care of them but they did not contact the billing department. She said I owed a little over $200 instead of $900+ because they were adjusting charges off. Now they have turned me over to collections which I am disputing. And of all things, she asked me if I wanted to start service at my new house.

One would assume ordering Digital Life security alarm package would be very simple since there are ONLY 3 packages to choose from (Smart Security, Smart Security with Automation, and Premium Security with Automation). So after looking at the features online we called the phone number to order/get a quote and asked for the middle package, Smart Security with Automation with the $49.99 due today special and that we would like to add an additional outdoor camera and enough window sensors for our windows--only 3 sensors come with all 3 packages. The sales rep on the other end of the line was very confusing--always trying to "see if there's a special on that in your area" when all I wanted was the dang middle package, and extra camera, and enough sensors. She even asked how many windows we had so we would get enough sensors.

So, after we ordered, they charged my card for$100--no biggie because I assumed it was the $49.99 plus extras for the addt'l outdoor camera and window sensors.

The package with our order arrives in a couple days and says not to open it on the box--something about waiting for the installer tech to open it. So we do.

Installer tech arrives the day scheduled, opens the box and guess what's in there--the BOTTOM tier package (basic) plus an outdoor camera, NO additional window sensors. So basically I got LESS than what comes with the middle tier package for an extra $50. The tech was able to locate 6 more window sensors (still not enough for all our windows but still better than 3) for some added cost of something ridiculous but whatever, we really wanted all our windows covered (or most of it at least by now).

We were already irritated about not getting what we ordered so we just went ahead with the install since our home had been broken in to literally the day before and just assumed we could call AT&T to get the addt'l items left out of the middle package--basically the door lock deal that you can lock and unlock from your phone and has a code thing. We've called twice now, each time as confusing as the first and are currently waiting for a supervisor to call us back.

AT&T can take their sh! T security system back--I'm still within the 14 day window. Worst 1st impression ever, AT&T.

I personally think that Digital Life horrible service and the customer service is the worst! I called to cancel because the service and equipment are so bad and I'm at day 16 but 2 days you can't cancel (Sundays) so I'm actually at day 14 and they will not accept my termination of contract - even if I pay my termination fee I still owe for horrible inefficient equipment. Workmanship is horrible, I have holes in my wall and thermostat does not work correctly - oh yes they will credit me the energy package since it's not working but that also takes out my smart plugs which is why I went with this package, go figure. When you ask to go higher than a level 2 the managers are not in and will call back - to date I'm waiting on my 3rd manager to call me back, 2 managers were suppose to be setting up appointments to have a service tech come out, and that did not happen through them. We have wasted days off and numerous hours on the phone but they don't care that my time is worth something too. I just want the system out of my house my contract dissolved and I even offered to pay the $99 re-stock fee but that was not good enough. I'm so upset with Digital Life and the way they screw over the consumer. I can not believe I am loyal to this company and have all their other services and Digital Life is the one service that needs the kinks worked out and I do not want to be the test house but since they count their days off as days to cancel I'm screwed even though I could not cancel on day 14 if I wanted to THEY WERE CLOSED and they make no exception -BEWARE of stall tactics

I cant even began to tell you from contacts falling off and triggering false alarms and the police coming and charging me $99 for each trip,(yes it happened twice in the same month)
To AT&T telling me "we will take care of those false alarms changes " December 2014

Today they tell me that most likely those charges will have to be paid by me because i requested the police to sent out. So those charges are on me... what am i paying for?

A noise maker

After months of attempting to resolve an incompetent service, the service was disconnected from my home without myu knowledge or consent due to a balance on a bill of $65. I had spent well over $2000 in equipment and could not believe that my home was unprotected from fire and theft for over a month. The installation was another fiasco which remains unresolved with cameras hanging off walls and holes left in the walls of my home. Customer service kept me on hold for 44 minutes. STAY AWAY

Do not even consider using this. We have had the system for a year until we switched back to ADT. System never worked, cameras worked intermittently, service techs either do not show up or show up hours later. Worst customer service and even the techs that have showed up late that could never figure out our issues said AT&T rolled this system out WAY before it was ready. This was the worst experience we have ever had with security systems. The last tech got into our ADT box we had before and cut 30 contacts and then tells me he was going to charge me 900.00 for thirty new contacts. AT&T refused to fix the damage. We are actually hiring an attorney over the damage and faulty equipment.

Our experience with At & T Digital has been horrible! Our kitchen almost burnt down-and not one smoke detector, co2 monitor, or alarm sounded. I called to cancel the account the following monday (closed on weekends), and the agent (a manager) said she would need to email "corporate" to waive a $550 early termination fee. She also conferenced in tech support, who told me a field tech couldn't come out to the house for 4 weeks! The manager promised to call back in 72 hours, but could not give me an extension or last name to reach her. She never called. 4 weeks later, field support called the day before my appointment to tell me the tech couldn't make it. I was furious and asked to cancel... again. The rep told be she would waive the last 2 months of service and approved a $12 discount for 8 months if I would stay, and magically she sent a tech out the NEXT day. Thinking this was all behind me, I received my bill today. None of these credits were applied and the agent today said no notes were on taken by the previous herd of representatives. She advised me to personally write (because one can't call or email) corporate to waive the $550 early termination fee. I also have At & T Home Life and Cell, and the experience is par for the course. I am going to cancel it all, and have reported to the better business bureau (Case #*******). Beware this is a nightmare company!

I've just had it with AT&T Digital Life. They have the worst customer service! To get to a live person, the wait is at least 15 mins no matter what time of the day the call is made. I made a call to resolve my account balance, spoke to 3 different reps, each time, each one of them would put on hold for 5 mins, and then get back to me and said, "I'm sorry. I just spoke with my supervisor, and she said this our company policy... blah... blah. Blah". So, I said, "let me talk to your supervisor"... customer rep puts me on hold for another 5 mins..."I'm sorry, unfortunately, my supervisor is on a another call." How convenient was that. I've been on the phone with Digital Life for 30 mins and each time I'm told my supervisor said this or that... but when I asked to talk to her... she's conveniently on the phone! Of course, I cancelled my service!