AT&T Digital LifeReviews 218

I have been ATT wireless for 5 years. So decided to shift from ADT to ATT digitial life. It offer nothing. Video Camera Power over Ethernet never worked, I cannot control or monitor my heating thermostat. I was better off with ADT.

I called within 14 days of trial period to cancel the service, I was told technician will come to fix it (or) cancel it. But their technician changed appointment date. Now I am out of 14 days trail period and stuck with their Digitial Life. Service.

I am not filing complaint against ATT with FCC for false marketing
And fleecing of consumer under their contract cancellation terms.

https://consumercomplaints.fcc.gov/hc/en-us

I will also cancel my wireless service if they try to bill me for defunct ATT digitial life service.

We did nit get what we signed up for. It's 20.00 a month more than we agreed to. When I realized this on our first bill, I tried to cancel the service and they told me there is a 500.00 early termination fee. Even though I had only had the service for less than amonth. Customer service is terrible. Wait time is ridiculously long. Simple requests, such as a certificate to give to my insurance company, took more than 30 minutes for customer service to access my account and tell me I could access it from the app. You can't. It's a terrible service. Should have stayed with Vivint.

I got digital life when I got a new phone and switched to Direct TV. The guys at the store lied to me about the plan and what was needed, what I would pay for etc. Now I have been trying to get this straightened out for 6 months now. I am locked in and have a cancellation fee of $500 so I can not get out of it.
The thermostat kicks on and off if you make an adjustment and don't switch from one mode to another, so it is a pain. And it is complicated to figure it out. You must use your phone, computer or tablet to run. What if you do not have internet? You can't change it manually...
Don't get it. It's a rip off. They claim you will save money but not with what you are spending on it in the long run.

First was told no contract cause it was a special. Was told equipment was mine. So not true. Guys came to hook up were arguing with eachother. Both of them broke my doors one hid it other glued it back looks horrible. One moved my deadbolt where it don't close my door all the way. Had to jimmy it to use it. Now the lock won't take the jamming no more and b lock my kids out. Big bulky system that keeps falling off my wall. Only one time I spoke to a woman named Vivian who was professional and concerned. They rest were horrible. Waist of money and time. They should pull the product and refund us all...

I have had nothing but a bad experience from the beginning with A T & T Digital Life Security System. They had the wrong address for 3 months. I was credited every month when I called them to notify them of this. They assured that the correct address was in my account. During this 3 month period I was out of town and something set off the alarm. The authorities were dispatched to an address in a different town 30 min from my house. Good thing it wasn't an intruder. I'm sure digital life wouldn't credit me for all of my possessions stolen from my residence. I was in the process of moving and contacted digital life to notify them of the move. They suggested I place the account on hold until I got moved and give them a call. I did this and missed their call and that's where they have put the blame on me. I called several times after this date and was assured someone would be contacting me to set up an install date and never received (or missed) a call from digital life. The only time digital life contacted me was to notify me that my account was past due. I would at that time explain my situation and never received a call. Now it has been 3 months later. They have suspended my account and now cancelled my account and expect me to try this move again or pay the early termination fee. They have agreed to credit my account for 2 months of service that I was billed but in order to not be charged an early termination fee I have to go through this mess with them all over again. I will be contacting my attorney and have him handle this for me. I have spent an 1 1/2 today, spoke to 4 different people only to be dissatisfied once again. DO NOT FOR ANY REASON EVER THINK ABOUT USING A T & T Digital life. You will be sorry. Please vote if this review has been helpful.

I was offered the smart security plan plus automation and when the technician arrived to install the equipment, of course there were some items missing... I have been on the phone with AT&T Billing Department to discuss why I received my first month's bill for a total of $925.00! They will not budge even though I have the agreement in writing as discussed with the customer service representative when I signed up for the plan for $54.99 per month! So no matter what you hear about the system being so great, the service you will get once you sign up will not be even close to good. I have even tried to call the store and discuss this issue and my calls have gone unreturned. I have never been so disappointed with a company and the staff until I attempted to try AT&T!

I only had it for 3 months and had to cancel. System did not work properly from the beggining but i was told it was due to a new system update that was taking place. I hung in there, but after several times that i would try to set my alarm and not being able to or open the front door for someone and the app not working, the camera being unavailable, etc. and not to mention the horrible incompetent customer service ( i even spoke to a manager) i decided to cancel had to pay $435 as an early termination fee, but trust me it was well worth it. Now i have a system (monitor, cameras, front door lock, thermostat) and even though i own it now i cannot do anything with it as it will not work if its not being monitored. Bottom line... getting this system was a huge mistake. Iam now with Vivit and i love it!

I have been dealing with customer service since August of 2015 since the alarm was installed without success. Digital Life has been useless to me because I have not been able to set up the alarm because I have dogs and a cat all day in the house. The incompetent installer never made me aware of some of the things I needed to be aware before the installation. I am extremely dissatisfied with the poor quality of the installation. The installer drilled unnecessary holes, damaging my $700.000 home. After I contacted customer services they promised to have somebody to come to the house to look at the damaged; however, no one ever showed up to resolve the issue. I have been forced to pay for a service I do not want. I was told that if I cancel the service I am responsible to pay thousands of dollars for useless equipment.
This has been the worst experience I ever had with a company.

Inferior product of poor quality! Total system failure within 90 days of install. After 3 contacts and 9 days AT&T has done nothing to resolve the problem even though i was assured i was a priority since system was in total failure. Now it will be over 2 weeks before a tech can come check it out. Don't waste your money on this system and because of this poor service and reliability I am changing everything... phone, tv and internet

After hours on the phone with an alarm not working the best they could do for an emergency situation was an appointment 10 days out! Unacceptable service and then want to hit me with you have to pay the break contract fee. Dispatchers do not answer the phone o e mails while you sit hours on the phone. The customer service reps were excellent, but their hands are tied. The installation was missing important components to utilize the Broadband system in the event of 3G failure. I would stay far away!

Not only does the equipment not work properly, they falsely advertise promotions. We received a touchscreen control in January 2016 and it has never worked. When I called technical support they said they didn't know when it would be working. Then I was supposed to get an AT&T rewards card for signing up and they couldn't find it in the system so I was not sent my $200. Go with ADT! Less headache, more responsible workers and equipment that won't let you down.

Ok I purchased this security service because we have the internet buddle with At&T. I should have known better when I got the equipment in the mail, I was missing my 2 cameras and the key pad lock for the front door. Called the agent said the tech would bring them with him to the appt. OK the tech got there ( nice guy) but had no clue what I was talking about and had none of my equipment. So he did the install for what I had. The system is the worst the alarm kept going off every time you opened a door and nobody knew how to make it stop, it just reset itself every time you turned it off. So called for the company to come pick up the equipment cancelled the service within my 14 day trial period. They try to offer all these deals to get me to stay and I say no just cancel the service. Ok they come pick up the equipment they tell me I wont be charged for anything then I get a bill in the mail for $ 696 and some change for an early termination fee. Call spoke with billing, she sees it was within the 14 day trial period she said she cleared the bill out the balance is zero. This is back in December why is it now March 1 and I am still receiving bills for this early termination fee. Finally get someone on the phone day Abigail who does not listen to anything I am telling her. Abigail keeps telling me I have a past due amount of this $696. I finally got her to shut up and listen, she puts me on hold then comes back and says oh ok you did cancel within the 14day period but because it was in the middle of a billing cycle you have to pay $40.00. I told her this is the first of this $40.00 charge and I wanted to speak to a manager and she say no manager is available to speak with because they are ALL in a meeting. Really I find that hard to believe. In the end I just hung up. I will be calling corporate tonight. This is crazy. Trust you gut.

I'm been a customer for FIVE MONTHS, and I've been charged $100 for a service call to replace a simple battery, which I could have replaced myself. The customer report office never indicated there was a problem with the battery, nor there would be a service call fee of $100. If I have known all I need was a battery I could have replaced it myself. ATT Digital is NOT a wireless system. The alarm systems has used electrical outlets in almost every room. DON'T GET THIS SYSTEM. I wish someone had told me before I purchased this piece of crap system.

I talked to att to set up account. 3 weeks later, when tech Gomes out, everything is wrong, the stuff in box is wrong. I wasted 20 hours on phone and was basically told I was stupid by a digital life rep. I then said I had no service, never signed, after 3 weeks and 20 hours on phone, I didn't want their service. They told me I had to pay etf. To heck I do. Worst experience ever and never even got anything installed. I called a different company, they came out next day and it's been great. I cut att phones, cable and security. They're too big for their own good and the reps don't give a dang about their customers. I now eith companies who have great service and care about customers.

I've been with AT&T wireless since it was cingular over 10 yrs. So when i was getting a new phone the salesperson sold me on the security system. Since then nothing but a headache. Two Techs came out seemed, rushed never explained the system or labled the sensors. I spent 1 1/2 hours on the phone doing their job opening and closing doors and windows. Thought i was done... NOPE! The keypad was not working so... another day home... another Tech, the keypad wasn't installed correctly... OOOOkaay! So problem solved Right? NOPE! I set my alarm and accidentally forgot and came back in the house and after a few minutes realized i didnt turn the alarm off. Guess what it wasnt working! If i hadn't made that mistake i would have never known. Soo... third Tech comes out not only was my front Door not set up but the motion sensor was non working also. So i call AT&T and ask for a credit for my time. They tell me they can't give me a credit because they gave me a credit the second time the Tech came out. I'm so upset I have not had a working system and a lot of my time has been wasted (off Work/ calling). So then i said just cancel my service. The next thing the customer service said is just ridiculous! If i cancel A SERVICE I NEVER HAD OR GOT TO USE I'LL HAVE TO PAY A TERMINATION FEE! ARE YOU SERIOUS? I'm DONE I'm reporting this to BBB everyone on every site will know my horrible experience and i may leave AT&T wireless also! DO NOT GET THIS SERVICE!

When I was offered the packages I specifically told the representative that I wanted two cameras (one indoor and the other outdoor) he told me if I wasn't going to use the thermostat that was on the package I could exchange it with the camera. Well I went ahead and got that package. When the technician came to install he said I wasn't able to do that I called Digital Life and cancelled because I had specify to the rep that I wanted two and had in mind that I could exchange. They called me saying not to cancel and offered me the camera for the thermostat. Ok so the technician came back again installed everything when I asked him about the camera he had no clue. I called Digital Life and got nowhere with them, they were saying that they didn't know what I was talking about and if I wanted a camera it would be extra. So I just cancelled. It's been two weeks I haven't received my refund of 108.24 that I payed when I got the pckage and now they are telling me that I have pro rated charges of $37 for the 3 days that I had service. This is just ridiculous! Worst Representatives ever! When you call to get a package they are the nicest people in the world! But once you get with a representative because you're having problems they are the rudest people every!