AT&T Digital LifeReviews 218

After reading these reviews, I feel much more comfortable with my decision. I am fortunate to have cancelled the service before it was started. I took my wife to an ATT store for a new phone for her. The sales person put the hard sell on us for this alarm system. They started with one month free and then escalated to one full year free. I could never get a straight answer from them regarding equipment costs, taxes, add on fees, etc. It was the sketchiest transaction I have ever experienced aside from buying a used car. They hard sell you and start lying that the system is FREE because with 1 year credit and the equipment being free (which it turns out was not), they lied about the insurance company covering the rest via a credit from your homeowners policy. I agreed to one year free with no equipment charge. I said give me a store generated receipt with all of the terms - the salesman said the computer was down and could not do it - but said he will email it to me and would have it in my inbox within 30 minutes. I told him if it is not all spelled out in 30 minutes I would cancel the service. Well 2 days later I found out the following: 1. They signed me up for the basic $29.99 service while I would get billed for the $39.99 service and once it was initiated there was nothing I could do. 2. There were NO 1 year credits - the ATT rep said there were no promotions like that and if it was not on their paperwork, I would have to provide them a receipt from the store stating that credit - which by the way WAS NEVER emailed to me. So I would have been stuck with the $39.99 monthly fee with NO credits to offset as they promised, 3. Told the equipment shipped despite me cancelling it day 1 when I never got the receipt. 4. Told there was over a $700 cancellation fee if I waited 14 days regardless. So bottom line this entire process is a SCAM! I should have not made this type of decision on the spot and done some research - I have found over 10 sites of customers who had the same experience I did. As everyone on here states RUN don't walk from this system. It is a shame as I have had ATT for many years on my cell and now question the ethics of this company. Looking to switch phones to Verizon.

I would have never gone with AT&T if I would have read other peoples reviews! I am now one of the people writing a bad review like so many others! Constant billing issues, over charging, paying $200-$300 each month for the first 3 months to cover the equipment costs! $600+ cancellation fee because of the TWO YEAR CONTRACT! Your basically stuck with the system for 2 years or pay the $600 and no security system, awesome catch 22 AT&T! You pay for the equipment and your stuck for 2 years whether you pay to cancel or each month for 2 yrs! They get their $$$ either way! Horrible customer service and hidden charges! Run AWAY! Sincerely- Stuck Customer

We were sold a Digital Life package when we upgraded our phones, iPad and wireless services. Were told the home owner's insurance savings would pay for the service... no reduction with the system. The bundle package will only be $9.95 per month... no, it is $49.95 per month, the camera is $9.95 per month. Mislead by implying the $9.95 was the only charge. Called to cancel and was told it would be almost $500 to cancel... today received a bill for $716.71. And by the way the Digital Life web site has issues as well. Don't walk... RUN!

We were talked into the new system at the AT&T phone store. What a sales job, the system never worked as it was described to my wife and I. You could log into the home system from your smart phone and see the view from the cameras, except they were always buffering or frozen. If you want to see a frozen picture of your house, just take a pic and you can look at it from time to time. This will save you lots of money and headaches. After the system was removed. It took five phone calls ( around 7 hours) to get them to agree that the alarm tec took the equipment back with him. Around three weeks from the time he removed it to get it logged in at the warehouse. Even thought the tec said he would get it the system as returned that day... he lied, they lied, the system sucks and it took two months to get my money back. Don't buy AT&T digital life. We decided to go with Comcast. The cameras with Xfinity ( Comcast) work get. Live no buffering. AT&T is just lost in the security world... stick to phones!

I signed up for a 1 year "package" with U-Verse that included an alarm system. Well apparently Digital Life only does 2 year contracts... so when the year was up and I wanted to cancel (because the service is terrible) they said oh that would be $373 for early cancellation. I was never notified of this 2 year contract and on top of that, the security system was terrible. When it was offline. Sometimes I wouldn't get a call for a few days. It didn't detect anything well. And our motion sensor did not work. Please go to someone else.

I ended up going with Central Security which included a touch screen keypad, smoke detectors, and glass break sensors and pay the same price per month at my new home.

Do not give them your money.

I have been a customer of ATT's for over 10 years. I have my phone, tv, and internet service with them so why wouldn't I sign up for the security system? I signed up for the $54.99 plan with the security system and cameras. When the tech came he advised that the lockpad wasn't compatible and that the cameras only recorded in 10 second increments that I should buy my own to avoid monthly charges. He told me to return the equipment and my contract will be adjusted to the lowest package about $34.99 for the security system only. I returned the equipment as advised and even confirmed with customer care that they received my package and that they will make adjustments. A month later I get a bill for $139.99 for a pro-rated amount as well as for the full $54.99 contract and I called customer service. They told me that they are not able to downgrade me and all they can tell me is sorry that the tech told me something that wasn't true and that because I was out of the 14 day window they will charge me $740 for the early deactivation fee along with the $139.99 and an additional fee for any other equipment. So basically they were charging me for a service I did not have, equipment they did not return, and even if their tech that represents their company told me otherwise, they refuse to downgrade and is still charging me over $800 in deactivation costs. Absolutely ridiculous!

AT&T Digital Life is such a disapointment. If customers stayed around long enough they would really be in trouble as lawsuits for bad terms of use would be frequent.

Example 1: AT&T added a provision that if you purchased any equipment during your time with AT&T they reserve the right to extend your contract. This was a new term of service that they just sticked on the website. But there is no basis in the law for this. Unlike cellphones they aren't providing a more expensive peice of equipment for lesser charge. They are still selling you euipment at the retail price, as evidence by comparable cameras/locks/monitors online. Worst yet they lock the equipment that it is non function should you no longer work with them despite the fact you paid full price.

This isn't legal but it isn't challenged.

ATT is a horrible landline to have. ATT is a horrible mobile line to have. ATT is a bad internet provider to have. ATT is a MONOPOLY that doesn't care about their customers. They lock you out of your email account for 12 hours making business impossible to do. (even customer service can not flip a switch to help you.) They have the worst connections on the internet, it takes hours to upload a 12MB file. It is like doing business with snail mail or the pony express. One time I could have walked my file 15 miles faster than it arrived via the internet. The customer service people are told they MUST SELL you something on every call so they are not helpful unless you are willing to BUY something. MONEY GRUBBING cheats. They are wasteful. They send 4 bills a month rather than saving trees and sending just one. AND NO I do NOT want to pay my bills online because I know there is NO WAY you keep your information on the net safe. You are the WORST WORST PROVIDER EVER.

Purchased an alarm in Nov 2013 Digital Life Account **************. I sold my home in July 2015 and called them to notify of my relocation. They stated in July they do not service that area and to leave the equipment for the new homeowners. Also I would not be responsible for the remaining months on my 2 year contract. Well since then, they have billed me for early termination of the contract. I called back in August shocked to receive a bill and the representative checked my new address and stated they could service the new address. I told them this is not what I was told in July and then tried to get me to do a credit check and get a new system. This is not what I was told in July and it is obvious I had been a loyal customer since November 2013 until July. Now they are billing me due to some information their customer service rep provided to me and now want me to pay the balance. These practices are deceptive and I would recommend NOONE to do business with ATT Digital LIFE... STAY AWAY...

Very disappointing and I Will share my story with EVERYONE I KNOW, website, BBB, etc. This is really sad...

Really bad I can't wait till this long 2 years service gone... I returned smoke detector 3 moths ago and I have been call about my refund back and never got it back I only had an email confirmation about the item return. And my wait time is about 45 min. For not solution... I had security system before but for new costumer I went with this crap company don't go with them... Your read review and don't take attention now on I will... Bad experience bad bad.

I called about my battery which died... they advised me to take it apart, take the battery out and put it back in... they confirmed the battery did not work and have someone out... no show... then I was traveling, cameras did not work, low signal strength...
I just called to cancel and was in que for over 45 minutes... the girl answering said she would give me one month free for the inconvenience, then it was 2 months... then she advised it was going to be 399 cancelation fee... plus I had to buy all the crap on the front end... att has been my phone carrier for years and this is the poorest service I have ever received. Cant imagine if my house caught on fire... the alarm would go into a que for 45 minutes... I am going with ADT

Well we bought it in May, and after FOUR different technicians came out, one broke our router, and 3 no shows when we stayed home from work, it was installed,, the quality of the system is AWFUL.
Plus they said we would not have to pay until the system was operational, and we keep getting bills and threatening to discontinue our service.,
We have called and begged for some type of help. They all say they cant help us because of Digitalife "Policy"
There are much better home security systems, and i would avoid using these guys at all costs

School management software from school-alarm website that i have used for my school is good. First time i am using such a good software.

I had another fine security service, and I changed to AT&T in error. When I signed up with AT&T they did not obtain a permit with my city, so they informed me that if my alarm sounded and the police had to be dispatched I would be charged. I do not feel that is right as I was not informed of that fact prior to signing up for the services. I do not feel protected, and I cannot wait until my contract expires.

This company is the worse, their system never works. Every since we have had the system installed we have had 5 techs come out to troubleshoot the problem only for it to go right back to not working again. When we wanted to get out of the contract, they told us it would be an early termination fee of $400.00, I was so pissed I asked the supervisor how could we be charged a termination fee for a system that does not work. Mind you they charge us a fee for every time the tech comes out. I am looking to sue this company anyone else having the same problem and would like to join me on this to help us do a class action suit? Please email me at *******@yahoo.com

Initially AT&T Digital Life looked like to fit well for what we were looking for, and at a fair price. After talking to a salesman, we decided to have a tech come out to look over the place and finalize the equipment list. Appointment was set for Friday between 6 and 8 PM. Salesman confirmed my cell number by calling it... and asked that I call him after the tech was by... no doubt so that HE would get the sale. At 8:30 that night, after not even getting a phone call from anyone, I called the direct line he'd given me to his manager's desk. No answer... and NO VOICE MAIL. Come on, this is AT&T, the world's largest communications company, and NO VOICE MAIL. I finally called until I got an Ops Manager in Kansas City. He apologized and promised he would take care of everything... so a second appointment was made for Tuesday evening between 6 and 8. Well, you guessed it. Not even a phone call. So I left the Ops Manager a voice mail message at 8:15. "Obviously you have too much business... especially for the number of people you have to get the job done right"! And to think, I own stock in this company!